Human interaction is still king for consumers shopping in-store

While retailers are investing more in in-store technologies, a Sensormatic Solutions survey found that the adoption rate for some remains low.

By Tatiana Walk-Morris • Jan. 23, 2020

Sally Beauty builds out its digital leadership team

The new hires, who are seasoned retail vets with experience at Ulta Beauty and Walmart, are part of a larger tech and social media effort for the company.

By Tatiana Walk-Morris • Jan. 23, 2020

Explore the Trendline➔

How retailers are deploying in-store technology

Payment systems, self-checkout stations and home visualization tech are just a few of the areas getting attention from retailers as they rethink the store experience.

By Retail Dive staff

Digital styling platform StyleBox announces beta launch

The company took aim at competitors in the space, claiming its service does not use AI to "fully replace humans or put stylists behind the scene."

By Tatiana Walk-Morris • Jan. 23, 2020

"Expanding the boundaries of lighting"™ – The evolution of lighting as a platform to create enhanced retail experiences

How lighting networks deliver real business impact beyond energy savings.

By Audwin Cash • Jan. 23, 2020

3 retail supply chain fails of 2019 and how to avoid them in 2020

Supply chains struggled with technology integrations in 2019. Experts believe the ability to bounce back from a crisis will be essential for modern managers. 

By Emma Cosgrove • Jan. 22, 2020

David’s Bridal unveils concierge chatbot Zoey

The technology helps iPhone users book appointments and can free up employees to spend more time interacting with customers in stores.

By Robert Williams • Jan. 22, 2020

7 hot mobile trends for 2020

From TikTok to improving in-store tech for employees, here's what's on the horizon for retailers. 

By Tatiana Walk-Morris • Jan. 22, 2020

Rethinking category management

The new retail landscape requires a change from category advisor to shopper expert.

Jan. 21, 2020

Google unifies apparel shopping on mobile search

The company won't charge retailers and brands to be included in a new search section, which includes products from more than 1 million online shops.

By Robert Williams • Jan. 17, 2020

Shoppers want to use mobile payment in stores

Mobile wallet adoption is on the rise, but U.S. retailers have been slower to adopt the technology than companies in other parts of the world, a study found.

By Krishna Thakker • Jan. 17, 2020

Target CIO: Build what will provide a competitive advantage, buy the rest

"You can't go anywhere and buy Target.com off the shelf," said CIO Mike McNamara, while speaking at NRF.

By Samantha Schwartz • Jan. 17, 2020

Belk harnesses AI to manage inventory

As the department store used SAS Analytics to square orders with demand, margins improved, Vice President Tim Carney said at the NRF's Big Show.

By Daphne Howland • Jan. 16, 2020

Stein Mart introduces 'smart button' for BOPIS shoppers

Aimed at connecting pick-up customers and associates, the move is the retailer’s latest effort to revamp its operations and customer experience. 

By Tatiana Walk-Morris • Jan. 16, 2020

Holiday shoppers spent more than $50B via smartphone

Mobile accounted for 84% of the season's e-commerce growth, according to a new report by Adobe. 

By Tatiana Walk-Morris • Jan. 16, 2020

Lily AI secures funding to expand personal recommendation tech

The startup raised $12.5 million to understand consumers' preferences and how they feel when they shop.

By Kaarin Moore • Jan. 15, 2020

Walmart opens cashierless store in Florida

The Neighborhood Market location features the Check Out With Me service and expanded self-checkout lanes with employees on hand to assist.

By Lauren Manning • Jan. 15, 2020

Microsoft tailors collaboration tools to underserved front-line workers

At Mattress Firm, the shift to Microsoft Teams responded to an organic adoption of communication platforms from front-line employees, said CIO Jon Sider.

By Roberto Torres • Jan. 15, 2020

H&M's AI operation helps make its supply chain more sustainable

With precisely honed demand forecasts, supply chains can use only the resources they need and no more.

By Emma Cosgrove • Jan. 15, 2020

How Starbucks uses AI to counter mobile’s isolating effect

At NRF's Big Show, CEO Kevin Johnson shared why the chain is embracing artificial intelligence to compensate for some of mobile's downsides.

By Chantal Tode • Jan. 14, 2020

Walmart expands robots to 650 additional stores

That brings the tech to 1,000 total locations, but a spokesperson noted that the company views robots as "assistants to the associates and their jobs."

By Tatiana Walk-Morris • Jan. 14, 2020

Sephora, Rent the Runway aim to unlock social’s growing commerce opportunity

Executives at NRF's Big Show detailed how they're leveraging ambassador networks to drive growth via shoppable offerings on platforms like Instagram.

By Peter Adams • Jan. 14, 2020

In-store mobile tech draws repeat shoppers, study finds

However, payment apps remain much less popular than credit and debit cards for brick-and-mortar payments.

By Robert Williams • Jan. 14, 2020

Smart speaker ownership hit 60M US adults in 2019

While voice tech is becoming steadily popular, people are much more likely to use commands on a phone than with a speaker, research suggests.

By Robert Williams • Jan. 10, 2020

Visa, Mastercard hold fast to gas stations' chip-card deadline

Fuel retailers were given an extra five years to upgrade to EMV technology, but 70% of convenience store owners in a survey said they still haven't done so.

By Dan Ennis • Jan. 10, 2020

5 predictions for the future of retail

Emerging technologies continue to drive digital disruption and customer experience is fast becoming the new currency, writes Gartner's Robert Hetu.

By Robert Hetu • Jan. 9, 2020