Merchants adapt check-out process to thwart cart abandonment

Merchants are giving online customers a broader menu of payment options in the hopes of keeping customers through to completion of a purchase.

By Vaidik Trivedi • June 30, 2021

New consumer tech gadgets modernize payments

As technology evolves, so do modes of payment. Consumers are migrating to more advanced tech payment tools like wearable devices, connected cars and in-home systems, a new study finds.

By Vaidik Trivedi • June 29, 2021

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How retailers are deploying in-store technology

Payment systems, self-checkout stations and home visualization tech are just a few of the areas getting attention from retailers as they rethink the store experience.

By Retail Dive staff

HBC names new CTO

The parent of Hudson's Bay and Saks Fifth Avenue tapped Scott Ross for the role, who was previously its senior vice president of ominchannel.

By Tatiana Walk-Morris • June 29, 2021

Walmart's MoneyCard now offered as a demand deposit account

In partnership with fintech Green Dot, the retailer has been adding money management tools for consumers to access digitally or in-store.

By Tatiana Walk-Morris • June 28, 2021

FedEx to add 16 automated facilities ahead of peak season

The technology enables FedEx to adjust to volume fluctuations, but the logistics provider may struggle to hire enough package handlers.

By Matt Leonard • June 28, 2021

Creating a digital-first payment strategy for the post-pandemic customer

By making it easy to connect anytime, anywhere, retailers can build better customer loyalty and relationships.

June 28, 2021

Walmart boosts shopper acceptance of substitutions with deep learning AI

The retailer is using technology to improve customer satisfaction and streamline order picking for online grocery orders.

By Catherine Douglas Moran • June 25, 2021

GOAT valuation doubles to $3.7B following $195M funding round

The company, which was primarily known as a sneaker resale marketplace before adding apparel and accessories, will expand its global footprint.

By Tatiana Walk-Morris • June 25, 2021

Ntwrk's shopping festivals highlight the potential of livestream commerce

Opting for cultural connection over awareness, big brands like Mtn Dew and Adidas create memorable moments with fans by selling limited-edition merch in livestreams hosted by celebrities.

By Robert Williams • June 25, 2021

Will virtual fitting rooms push Walmart to the fashion forefront?

The big-box retailer and other brands have joined the space in hopes consumers find the perfect fit before purchase.

By Maria Monteros • June 24, 2021

Facebook expands Shops feature to WhatsApp, adds AR try-on to Instagram

The social network will begin testing a new AI-based visual search tool on Instagram amid its bid to improve the social commerce experience.

By Tatiana Walk-Morris • June 24, 2021

Consumers adapt to omnichannel payments, survey finds

Although a majority of customers surveyed shopped online in 2020, a "slight majority" across all regions still prefers in-person shopping, the survey showed.

By Vaidik Trivedi • June 24, 2021

NPD: 51% of Facebook and Instagram users bought products while scrolling

The two companies ranked the highest in a list of platforms where consumers discover and purchase products, a report indicates.

By Maria Monteros • June 23, 2021

NTWRK hires Foot Locker exec as first chief marketer

The new CMO steps in as livestream platforms are raising capital and the U.S. livestream market is poised for growth.

By Tatiana Walk-Morris • June 22, 2021

Virtual shopping startup Hero launches short-form video feature

The tool allows store employees and product experts to create shoppable videos and tag the products featured within the app.

By Tatiana Walk-Morris • June 21, 2021

Visa's Tap to Phone pilot comes to the US

The new payment option allows merchants to convert their android smartphones into point-of-sale systems to accept tap payments.

By Vaidik Trivedi • June 21, 2021

Enabling limitless commerce possibilities for your enterprise

As consumers embrace online shopping as part of daily life, all companies are trying to figure out how to take advantage of the rise in digital commerce.

June 21, 2021

Walmart invests in DroneUp

The retailer tested hundreds of deliveries of COVID-19 test kits last year. Now it's seeking drone delivery at scale.

By Ben Unglesbee • June 18, 2021

Shopify to offer Shop Pay to all Facebook, Google merchants

The move makes the tool available to sellers across platforms — even those who don't use Shopify's online store. 

By Tatiana Walk-Morris • June 18, 2021

FedEx, Nuro sign multi-year deal to test autonomous last-mile delivery

The partnership gives FedEx a last-mile solution to complement its other investments like drones and delivery robots.

By Edwin Lopez • June 17, 2021

What can DTCs gain from online marketplaces?

While online marketplaces offer digital natives benefits like reaching new customers, brands may forfeit control over key aspects of the customer experience.

By Tatiana Walk-Morris • June 17, 2021

Neiman Marcus Group launches $500M tech investment spree

Plans are to snap up home and fashion SaaS platform Stylyze, the first of many moves as the department store focuses squarely on e-commerce.

By Daphne Howland • Updated June 17, 2021

An influential critic of Amazon and big tech now chairs the FTC

Lina Khan was counsel for a House committee that scrutinized tech platforms and entered the spotlight with a paper that took aim at Amazon's market power.

By Ben Unglesbee • June 16, 2021

Amazon to open its first Fresh supermarket with checkout-free technology

The 25,000-square-foot store, set to open Thursday in Bellevue, Washington, is the largest Amazon retail location equipped with the Just Walk Out system. 

By Sam Silverstein • June 15, 2021

Robotics efforts from Amazon, Alibaba highlight e-commerce's automated future

Amazon's new robots increase automation within fulfillment centers while Alibaba is focused on last-mile delivery as they look to optimize operations.

By Edwin Lopez • June 15, 2021