J.C. Penney targets IT, e-commerce overhaul with new executives

The incoming CIO and chief digital and transformation officer will guide the company as it carries out its post-bankruptcy digital plans.

By Roberto Torres • Jan. 12, 2022

Il Makiage parent company secures $130M in funding

The recent round, which values Oddity at $1.5 billion, was led by billionaire businessman Thomas Tull and Franklin Templeton, among others.

By Maria Monteros • Jan. 11, 2022

Explore the Trendline➔

How retailers are deploying in-store technology

Payment systems, self-checkout stations and home visualization tech are just a few of the areas getting attention from retailers as they rethink the store experience.

By Retail Dive staff

Social commerce to grow 3 times as fast as e-commerce, Accenture predicts

Driven by Gen Z and millennials, shopping on social media platforms is forecast to grow from $492 billion in 2021 to $1.2 trillion by 2025.

By Chris Kelly • Jan. 11, 2022

UPS to handle record 60M returns during peak shipping season

As returns activity increases, reverse logistics have become a vital part of the retail playbook to build customer loyalty. But costs are climbing.

By Max Garland • Jan. 11, 2022

Creating an Uber experience at the B2B checkout: Navigating embedded payments

Learn the four imperatives that B2B e-retailers must consider in 2022.

Jan. 10, 2022

How fashion DTC brands engage with their audiences via SMS

Breaking down the text marketing strategies for top DTC brands such as Princess Polly, LSKD and more.

Jan. 10, 2022

Lululemon taps Amazon Twitch exec to take over as CEO of Mirror

Michael Aragon spent five years as chief content officer at Twitch and replaces founder Brynn Putnam.

By Cara Salpini • Jan. 7, 2022

Saks launches Wellness Shop online

The offering, which features brands like Beyond Yoga and Vitamix, comes as retailers try to cater to health-conscious consumers.

By Tatiana Walk-Morris • Jan. 7, 2022

Ikea doubles automation projects as store fulfillment grows

More than half of the retailer's orders were fulfilled from stores in 2021, according to an Ikea franchisee.

By Colin Campbell • Jan. 7, 2022

Flytrex drones can fly over people, vehicles with new FAA approval

The approval allows it to travel up to one nautical mile and carry small goods to up to 10,000 households in North Carolina.

By Max Garland • Jan. 7, 2022

Nike sues Lululemon over Mirror, claiming patent infringement

The athletics giant outlined six patents it claims the workout system and its accompanying apps infringe upon.

By Cara Salpini • Jan. 6, 2022

Amazon's international app downloads decline: report

For retailers, downloads are becoming more significant as mobile app spending rises.

By Tatiana Walk-Morris • Jan. 6, 2022

Payments firms raised record sums in 2021

Startups last year raked in nearly $32 billion in investments, according to CB Insights. This year could be even hotter for them.

By Caitlin Mullen • Jan. 6, 2022

Retailers tailor holiday paid social to Gen Z, with YouTube grabbing biggest spend

The findings show Gen Z wields growing purchasing power and is more comfortable buying through apps as social commerce booms.

By Peter Adams • Jan. 6, 2022

Can livestream shopping in the US catch up to China's soaring growth?

As people spend more time online or limit shopping trips during the pandemic, many are seeking digital experiences that bridge the gap with the real world.

By Robert Williams • Jan. 5, 2022

Best Buy launches in-house media company

The electronics retailer seeks to turn 3 billion annual interactions into insights and opportunities for brands looking to reach consumers.

By Chris Kelly • Jan. 5, 2022

10 retail trends to watch in 2022

Last year upended some trends and accelerated others. What will 2022 bring for retailers?

By Daphne Howland , Ben Unglesbee , Cara Salpini , Kaarin Moore , Caroline Jansen , Maria Monteros • Jan. 4, 2022

The Backroom: Our traditional interview with the retail prophet, Doug Stephens

While the pandemic isn't over, 2021 seemed to show that physical locations remain important to retail. But each store must have something to offer.

By Daphne Howland • Dec. 30, 2021

Albertsons pilots AI-driven salad bars

The grocer has added the internet-linked self-service counters across various stores in Washington, D.C., Maryland and New Jersey.

By Sam Silverstein • Dec. 23, 2021

Forever 21's metaverse venture lets Roblox users customize virtual fashion stores

Players and fashion influencers can design, own and manage stores as they try to become the "top shop."

By Nina Lentini • Dec. 21, 2021

J.C. Penney taps DoorDash for same-day delivery just ahead of holidays

The department store retailer is building out its omnichannel capabilities as it tries to secure a lasting turnaround after last year's bankruptcy. 

By Ben Unglesbee • Dec. 20, 2021

The next step in FedEx's automation journey: Handling the largest and smallest packages

Executive Ted Dengel details how the company tackles the two ends of the "package bell curve" to keep up with the surge in volume.

By Max Garland • Dec. 20, 2021

Feds increase scrutiny of buy now, pay later

Concerned over consumer debt, the Consumer Financial Protection Bureau is demanding information from five of the biggest players in the BNPL space.

By Lynne Marek , Jonathan Berr , Caitlin Mullen • Dec. 17, 2021

Chico's to offer same-day delivery through Walmart GoLocal

As GoLocal's first fashion client, speedy delivery for its namesake brand, White House Black Market and Soma, is now available in select markets.

By Maria Monteros • Dec. 17, 2021

Rebag raises $33M, plans more stores for 2022

The company will use the funding to grow its physical footprint and improve its technology.

By Tatiana Walk-Morris • Dec. 16, 2021