A UK retail cyberattack campaign is headed to the US, researcher warns

The hackers behind cyber intrusions at Harrods, Co-op and M&S are turning their attention to U.S. retailers, Google Threat Intelligence researchers say.

By David Jones • May 15, 2025

TikTok Live remains top live shopping platform

Though roughly 60% of U.S. adults say they watch live shopping in general, only half of them are making purchases, a recent survey shows.

By Xanayra Marin-Lopez • May 15, 2025

Explore the Trendline➔

What's shaping the e-commerce landscape?

From pivots in digital strategies to challenges retailers must overcome with reverse logistics, here are some of the forces shaping online retail.

By Retail Dive staff

ThredUp overhauls resale service, slashes fees

The recommerce company is taking an open-source approach, eliminating fees for branded resale shops and broadening access to its partner network.

By Tatiana Walk-Morris • May 14, 2025

Walmart touts savings from continued automation efforts

The retailer predicts it will slash costs by more than 30% at its high-tech facilities by year's end, one executive said. 

By Philip Neuffer • May 14, 2025

The shelf as a data goldmine: Leveraging shelf edge analytics for smarter merchandising

Unlock the data in your store with VusionGroup's shelf edge analytics! Smarter merchandising, happier shoppers!

May 12, 2025

One year later, Target calls express self-checkout a success

The retailer’s self-checkout limits led to shorter transaction times and more customers choosing staffed registers.

By Bryan Wassel • May 9, 2025

Mattress Firm taps AI platform to improve inventory flow

Using Invent.ai technology, the retailer will aim to upgrade demand forecasting and distribution center replenishment.

By Kelly Stroh • May 8, 2025

UK authorities warn of retail-sector risks following cyberattack spree

Three major retail brands, including Harrods and Marks & Spencer, have been targeted in recent weeks.

By David Jones • May 8, 2025

EBay rolls out conversational AI shopping agent

The tool offers suggestions and advice based on customers’ shopping preferences to assist with product discovery.

By Bryan Wassel • May 8, 2025

Amazon remains bullish on AI as Alexa+ rolls out

The AI agent has reached more than 100,000 users to a positive early response, but Amazon is just beginning to reinvent CX through AI, according to CEO Andy Jassy.

By Bryan Wassel • May 8, 2025

ChatGPT is getting more shopper friendly

OpenAI wants to make it easier for shoppers to find, compare and buy products as more customers turn to generative AI for purchases.

By Xanayra Marin-Lopez • May 7, 2025

Etsy is leveraging AI to boost personalization

In its latest earnings call, the marketplace said personalized homepages yielded nearly double the engagement compared to those without personalization.

By Xanayra Marin-Lopez • May 1, 2025

Walmart drives toward instant payments

The mega retailer is eager to use more real-time payments as it speeds up digital services for cost-conscious customers.

By Lynne Marek • May 1, 2025

Consumers waffle over using social, generative AI to shop

Customers may not be comfortable with advanced shopping tech and allowing AI to analyze their personal data, according to a KPMG report. 

By Xanayra Marin-Lopez • April 30, 2025

Lowe’s expands in-store pilot of kitchen visualization tech

After initial tests last year, the home improvement retailer is bringing its Style Studio tech to stores in California and Texas for three months.

By Howard Ruben • April 30, 2025

Online retailers in the US spent an average of $400k on AI last year

Despite aiming that investment at customer experience, 30% of executives told Storyblok that the tech only slightly improved the shopper’s experience.

By Tatiana Walk-Morris • April 29, 2025

Investing in frontline workers is investing in customers

Frontline workers are the backbone of retail operations, but are they setup for success?

By Andrew Doyle, Vice President – Frontline Workers, Jabra • April 28, 2025

Etsy adds more tools to improve seller experience

The marketplace recently revamped its buyer journey and is now turning its attention to sellers.

By Xanayra Marin-Lopez • April 24, 2025

Walmart is all-in on generative AI, agentic tools

The company is “throwing the doors wide open” and wants associates to use the technology every day, executives said.

By Lindsey Wilkinson • April 24, 2025

Estée Lauder revamps IT leadership with transformation in mind

The global cosmetics company recruited Brian Franz from investment firm State Street to be its first chief technology, data and analytics officer.

By Matt Ashare • April 23, 2025

Virtual try-on for bags reaches new heights: the shoulder

Wanna by Perfect Corp. used data on various body types, angles and lighting to create a hyperrealistic try-on experience for shoulder bags.

By Xanayra Marin-Lopez • April 23, 2025

What troubles shoppers when searching online

Creating clear product landing pages that turn customer concerns into searchable content are key to help shoppers find what they’re looking for.

By Xanayra Marin-Lopez • April 17, 2025

L’Oréal taps Google’s generative AI tools for content creation

While the company uses the technology to speed its creative process, L'Oréal said it would not create images of people for marketing campaigns. 

By Xanayra Marin-Lopez • April 17, 2025

Walmart will use geospatial tech to power delivery

The data-science capability redefines the retailer’s delivery maps to expand the channel’s reach and accessibility.

By Peyton Bigora • April 17, 2025

Ulta Beauty aims for long-term growth after data, ERP upgrades

The company’s tech investments cleared the way for generative AI. Executives are working to reap the rewards.

By Lindsey Wilkinson • April 17, 2025