Apps' most enthusiastic users are also their biggest critics

Segmentation from GfK MRI reveals different attitudes on apps and ads. 

By Ian P. Murphy • Feb. 3, 2016

How Shinola boosted online sales with a new take on customer service

The Detroit brand was looking to align its website service with its in-store experience. 

By Ian P. Murphy • Feb. 3, 2016

Explore the Trendline➔

How marketplaces are evolving

From introducing AI technology to the launch of new platforms, here’s how marketplaces are accelerating retailer’s growth potential. 

By Retail Dive staff

In-app payment security tops goals for retailers worldwide

North American retailers prefer to focus on unified commerce and customer engagement.   

By Ian P. Murphy • Feb. 2, 2016

Macy's mixes up executive ranks with two new spots

The retailer has hired from the outside to take on new digital and innovation efforts.

By Daphne Howland • Feb. 2, 2016

Home design app Modsy attracts $8M in venture funding

Investors in the shoppable, 3D home-decor app include Restoration Hardware. 

By Ian P. Murphy • Feb. 2, 2016

Uber set to expand rush delivery service for retailers

The rideshare giant's API will soon integrate with retail sites. 

By Ian P. Murphy • Jan. 29, 2016

Inside three retail innovation labs

Take a peek at what’s incubating at Sephora, Kohl’s, and Sears’ test hubs.  

By Barbara Thau • Jan. 28, 2016

SoftBank's Pepper robot is coming to more stores

The intuitive humanoid units will help the Japanese company sell cell phones. 

By Ian P. Murphy • Jan. 28, 2016

Is there ever a perfect storm for retailers?

Retailers increasingly have the ability to make weather forecasting work for them—helping them respond to extreme events like the recent winter storm Jonas.  

By Daphne Howland • Jan. 25, 2016

Amazon offers refunds on hoverboards after fire hazards

A U.S. Consumer Product Safety Commission investigation is examining the self-balancing scooters for safety. 

By Ian P. Murphy • Jan. 22, 2016

Google's 'Real-Time Ads' to offer instant updates

Marketers will be able to update elements to track trending topics.  

By Ian P. Murphy • Jan. 21, 2016

Mobile payments: What does 2016 have in store?

In order to be successful, mobile payment apps need to be easy to use and offer some incentive for consumers to forgo their usual payment methods.

By Melissa Anders • Jan. 21, 2016

The first appliances in Amazon's Dash Replenishment program go live

Amazon appears to be betting on the idea that it can bypass other retailers if they eliminate the need for consumers to actively make necessary-yet-unexciting purchases. 

By Ian P. Murphy • Jan. 19, 2016

Lululemon hires former Target digital exec

Alan Wizemann helped develop Target's popular Cartwheel app. 

By Ian P. Murphy • Jan. 18, 2016

8 retail technologies to watch in 2016

From magic mirrors to RFID tags, the retail technologies emerging in 2016 are focused on making life easier for the customer.

By Melissa Anders • Jan. 14, 2016

Retailers' 'big-data' questions: How holiday shopping insights will shape stores' 2016 strategies

Now is the season for analytics, as big data becomes a bigger competitive weapon for retailers

By Barbara Thau • Jan. 13, 2016

More retailers, including Starbucks and Wal-Mart, sign with Visa Checkout

The latest partners also include Walgreens, NFL Shop, and HSN. 

By Ian P. Murphy • Jan. 13, 2016

Diesel to promote upcoming collection on Pornhub, Grinder, and Tinder

The marketing efforts are some of the brand's most provocative buys this season. 

By Ian P. Murphy • Jan. 13, 2016

Report: Mobile sales during holiday season grew 59% over 2014

With desktop sales up 6%, total digital sales grew 13% to reach $69.1 billion. 

By Ian P. Murphy • Jan. 12, 2016

Burberry launches Apple TV channel with fashion show stream

The luxury brand debuted its fall menswear collection via live stream on the channel. 

By Ian P. Murphy • Jan. 12, 2016

Shoppers' product research can last for weeks on digital

Research on digital channels peaks on day of purchase, but can begin weeks ahead.

By Ian P. Murphy • Jan. 11, 2016

Amazon to sell its own brand of chips in semiconductor market

The Alpine line is designed for servers and IoT devices. 

By Ian P. Murphy • Jan. 8, 2016

Grindr set to live-stream J.W. Anderson fashion show

The gay dating app expands into lifestyle content. 

By Ian P. Murphy • Jan. 7, 2016

Report: Teen retailers use Instagram more than Facebook

Increased post frequency did not have a negative impact on engagement for brands targeting Gen Z, according to a report. 

By Ian P. Murphy • Jan. 7, 2016

Twitter said to be ready to turn it up to 10,000 (characters)

The expanded character limit may help the platform grow its user base and compete for ad dollars.

By Ian P. Murphy • Jan. 6, 2016