Study: How in-store, online shopping complement one another

Results of a massive new study gives retailers every reason to invest in omnichannel strategies that emphasize the store experience. 

By Dan O'Shea • June 27, 2017

Target opens next-day delivery pilot to Minneapolis shoppers

After a brief month and a half trial period with employees, the big-box retailer is rolling out its household essential delivery service in what is seen as a challenge to Amazon's Prime Pantry program.

By Dan O'Shea • June 27, 2017

Explore the Trendline➔

What's shaping the e-commerce landscape?

From pivots in digital strategies to challenges retailers must overcome with reverse logistics, here are some of the forces shaping online retail.

By Retail Dive staff

More than 20% of Walgreens mobile app users are 55 or older

Mobile shopping apps generally don't draw usage from older consumers, except for Walgreens.

By Dan O'Shea • June 27, 2017

Mastercard offering merchants new payment tools

As electronic payment capabilities diversify, Mastercard is rolling out solutions that will help its merchant customers more quickly support new payment options on platforms.

By Dan O'Shea • June 27, 2017

Survey: Retailers struggle to keep up with demand for hyperlocal delivery

The age of Amazon Prime has retailers bringing faster options and greater flexibility to delivery, but new data show they're not doing it fast enough.

By Dan O'Shea • June 26, 2017

E-commerce startup ThredUP launches 'smart' brick-and-mortar store

The secondhand seller is using consumer data to personalize the shopping experience at its first store.

By Corinne Ruff, Dan O'Shea • June 26, 2017

The emerging portrait of Gen Z

Expect a change of direction as the world’s next most influential consumers — who combine technological prowess with an old-school mindset — grow up.  

By Laura Klepacki • June 26, 2017

Survey: Big data, predictive analytics top investment priorities

Retail professionals need to draw insights from massive amounts of collected data, making these technologies an area of major investment in the years to come.

By Dan O'Shea • June 25, 2017

Amazon files patent for drone delivery 'beehive' fulfillment center

Following up on its patent for fulfillment blimps, Amazon has filed to patent another crazy idea — a vertical fulfillment center to support drone delivery in urban settings.

By Dan O'Shea • June 25, 2017

Venmo reportedly testing physical debit card

The popular peer-to-peer payment unit isn't likely to stand still against a potential competitive threat from Apple Pay.

By Dan O'Shea • June 25, 2017

Marc Jacobs’ 6-hour Uber promotion drove 61M impressions

An experimental campaign for the brand's Daisy fragrance resulted in about 200 trips for a flower-filled car. 

By Robert Williams • June 23, 2017

China’s JD.com invests $397M in Farfetch

The U.K. luxury marketplace just got a big boost in China and across Asia.

By Dan O'Shea • June 22, 2017

Amazon's Echo Show can now watch over smart homes

Amazon's Echo Show may play a much large role in smart home security applications with the new ability to connect to smart cameras around a household.

By Dan O'Shea • June 22, 2017

Juniper: Retailers headed for $71B in e-commerce fraud losses

Numerous factors, including the growing popularity of click-and-collect programs, will expand retailers' card-not-present fraud losses over the next five years, according to the research firm.

By Dan O'Shea • June 22, 2017

Pinterest tweaks Lens feature for smarts and style

Over the last month, the social media platform has doubled the number of categories the mobile technology has been trained to recognize.

By Daphne Howland • June 22, 2017

6 ways the Amazon-Whole Foods deal could impact the grocery industry

Analysts say retailers can expect more pricing pressure, consolidation and higher consumer expectations for online shopping and delivery.  

By Jeff Wells • June 22, 2017

Study: Costs to acquire mobile shoppers dropping

Marketing and advertising expenses required to get mobile users to install, register and buy on mobile apps are coming down, though the percentage of installed users who end up making a purchase remains low.

By Dan O'Shea • June 21, 2017

Report: Walmart asking suppliers to quit Amazon cloud

The brick-and-mortar giant is flexing its muscles, asking tech suppliers to stop using Amazon cloud services, which is a massive source of profitability.

By Ben Unglesbee • June 21, 2017

Transform your supply chain into a supply value ecosystem

The backbone of great, consistent customer experiences are efficient back-end operations, putting the supply chain front and center.

June 21, 2017

IBM, LivePerson team up to smarten customer service chatbots

The companies are integrating IBM's Watson AI technology into the LiveEngage customer care platform.

By Dan O'Shea • June 21, 2017

Study: Personalization should be priority in e-commerce upgrades

E-commerce retailers may be spending too much time and money on cosmetic improvements when they should be investing in personalization.

By Dan O'Shea • June 20, 2017

ThirdLove releases Fit Finder 2.0 to refine bra-fitting

As apparel competition moves toward fit-focused personalization, ThirdLove announces the latest version of its mobile app.

By Dan O'Shea • June 20, 2017

Walmart's professional development goes virtual reality

The big-box retailer will roll out its VR training program to 140,000 associates as a new cost-effective, easily managed training option for workers. 

By Tess Taylor • June 20, 2017

Hubba launches group discussion forums for retailers, brands

Small merchants can trade learnings and share advice through new Hubba Group discussion forums on a variety of retail topics.

By Dan O'Shea • June 20, 2017

Study: User-generated content's influence on purchase decisions grows

Shoppers appear to be more driven toward purchases by user-generated internet content than ever before.

By Dan O'Shea • June 19, 2017