Survey: Live video chat moves into retail

The platform isn't just for social media anymore, as customers appear ready to engage with brands and sales people via this real-time format.

By Dan O'Shea • Sept. 25, 2017

How DSW tied up mobile engagement with choose-your-own-ending ads

The shoe retailer's recent push into mobile-rich media ads includes a 'what would you do?' storyline and a tiltable lookbook. 

By Shane Schick • Sept. 25, 2017

Explore the Trendline➔

What's shaping the e-commerce landscape?

From pivots in digital strategies to challenges retailers must overcome with reverse logistics, here are some of the forces shaping online retail.

By Retail Dive staff

Walgreens adds IBM analytics to drive in-store productivity

Companies hoping to pull off a successful digital transformation are implementing Big Data and analytics as core principles. 

By Alex Hickey • Sept. 22, 2017

Grocers bring voice-assisted ordering to the store

Voice ordering isn't just for Amazon — independent grocers can now get into the game.

By Dan O'Shea • Sept. 21, 2017

RILA partners with Zebra on (R)Tech Innovation Center

The innovation hub is helping the industry better manage data security.

By Dan O'Shea • Sept. 21, 2017

E-commerce is being fueled by these key tech trends

Investment in mobile and the cloud are separating retail's "Winners" and "Laggards," things to keep in mind for upcoming replacement cycles, writes Nikki Baird of RSR Research. 

By Nikki Baird • Sept. 21, 2017

Amazon reportedly at work on Alexa-powered glasses

Google Glass may have dropped out of the mainstream, but the e-commerce titan is looking for new ways to apply Alexa.

By Daphne Howland • Sept. 21, 2017

The Body Shop uses mobile wallets to power brand campaign

The beauty retailer is trusting mobile wallet passes to grow its petition against animal testing — and give its brand image a boost in the process.

By Dan O'Shea • Sept. 21, 2017

Target’s app to guide customers through stores and to deals

Using beacons and bluetooth, the big box retailer's app will start acting as an in-store GPS and also show its Cartwheel deals as customers get near them in stores.

By Daphne Howland • Sept. 21, 2017

Consumers want personalization, still unwilling to give up data

A study by Oracle shows that 57% of shoppers want one-click checkout that can only be enabled through a payment profile, yet 67% don't want to set up such accounts.

By Dan O'Shea • Sept. 20, 2017

Apple’s iOS 11 triggers a wave of augmented reality apps

Retail AR apps may be witnessing a major breakthrough, as several debut in concert with Apple's launch of iOS 11.

By Dan O'Shea • Sept. 20, 2017

Amazon adds hands-free Alexa to tablets

The Fire HD 10 will mirror the Echo's voice capabilities, and it could give the online giant a stronger foothold in the smartphone and tablet market.

By Dan O'Shea • Sept. 20, 2017

What’s in store for retail marketers

From artificial intelligence to the refinement of customer data, changes are coming. Here’s what the future could hold.

By Cara Salpini • Sept. 20, 2017

Gen Z twice as influenced by social media as by deals

The youngest generation is the first to value social media more than prices when making purchase decisions, according to a study by IRI.

By Cara Salpini • Sept. 19, 2017

Kate Spade New York guides Paris tours with help from AR and influencers

The luxury brand aims to generate buzz around the opening of its first brick-and-mortar store in the city with a new app.

By Natalie Black (Koltun) • Sept. 19, 2017

Brighten your holiday strategies with mobile

The holiday season brings an abundance of advertising noise to consumers and anguish for retailers. Incorporating a mobile strategy can give you a competitive edge.

By Shane M. Swisher, Listrak • Sept. 19, 2017

Williams-Sonoma to accept Venmo, PayPal

Person-to-person payment platforms are gradually moving into the world of e-commerce merchants, bringing with them a hope for younger traffic.

By Dan O'Shea • Sept. 19, 2017

Can VR move beyond content marketing into ads and loyalty?

Marketers are now exploring how to create VR ad experiences that aren't disruptive or hard to implement.

By Robert Williams • Sept. 19, 2017

Tommy Hilfiger hosts shoppable fashion show

The upscale retailer is releasing a Fall 2017 line via a mobile-friendly, shoppable runway show, demonstrating the growth of visual search capabilities.

By Cara Salpini • Sept. 18, 2017

Ikea nears rollout of augmented reality app

The Scandinavian retail chain could get a leg up in the home decor and furnishings market by running its new app on Apple's iOS 11.

By Dan O'Shea • Sept. 18, 2017

Ex-Googlers stir up controversy with Bodega pantry concept

The startup suffered social media backlash after critics accused it of pitting its unmanned food boxes, which are unlocked by users with a mobile app, against mom-and-pop markets.

By Sandy Skrovan • Sept. 18, 2017

Sephora, JustFab, Walmart top personalization index

Retail brands getting personalization right are also seeing growth, according to cross-channel experience management platform Sailthru.

By Daphne Howland • Sept. 18, 2017

Amazon halts Fire TV sales, but may have bigger TV plans for Alexa

Amazon may soon steal some thunder back from Apple in the TV platform war, as a new Fire TV product involving Alexa appears to be on the horizon.

By Dan O'Shea • Sept. 17, 2017

3 holiday marketing hacks

What a study of back-to-school subject lines can teach retailers about their marketing strategy for the holiday season.

By Cara Salpini • Sept. 15, 2017

Why Amazon’s 1-click patent expiring is good news for mobile retail

Shopping could be streamlined if the popular functionality is widely adopted. 

By Chantal Tode , Robert Williams • Sept. 15, 2017