Sam’s Club channels member feedback through the cloud

The warehouse retailer is using the cloud to give its associates quicker, easier access to data that could help customer experiences and potentially close sales.

By Dan O'Shea • Oct. 13, 2017

Target expands Google partnership with Express delivery and Voice

Target follows Walmart to Google as merchants scramble to make up ground in the race against Amazon's voice-assisted shopping. 

By Dan O'Shea • Oct. 12, 2017

Explore the Trendline➔

What's shaping the e-commerce landscape?

From pivots in digital strategies to challenges retailers must overcome with reverse logistics, here are some of the forces shaping online retail.

By Retail Dive staff

Diane von Furstenberg tests AI-powered tool for converting mobile shoppers

Qubit’s Aura works with a mobile website to change the products a user sees based on behavior.

By Robert Williams • Oct. 12, 2017

Cashierless checkout transactions to explode to $78B

Systems that allow shoppers to bypass checkout lines are in limited use right now, but that will change by 2022, according to Juniper Research.

By Dan O'Shea • Oct. 12, 2017

3 ways retailers can stand up to big competitors

Retail giants like Victoria's Secret and Amazon are gobbling up market share, but there’s still plenty of room for aggressive entrepreneurs to grow, writes Yandy.com CEO Thom Brodeur-Kazanjian.

By Thom Brodeur-Kazanjian • Oct. 12, 2017

From mobile to AR, women in tech driving Sephora's IT innovation

The cosmetics retailer focuses on the potential rather than the specific skills of a prospective hire and encourages risk taking, even if it could lead to failure. 

By Alex Hickey • Oct. 12, 2017

Amazon targets the teen market with new program

Teens can now shop with their own login via the Amazon app — although parents will receive a text or email about product orders.

By Daphne Howland • Oct. 12, 2017

TJX solving inventory management in the e-commerce age while H&M lags

TJX is like that one friend who finds amazing clothes thrift shopping in the off season, but also knows how to maximize their closet space.

By Kate Patrick Macri • Oct. 12, 2017

Shopping app downloads up 20% in first half of 2017

U.S. consumers now spend an average of 50 minutes in shopping app sessions each month, and about 10 hours total yearly, according to a recent report.

By Dan O'Shea • Oct. 11, 2017

Estée Lauder and L'Oréal get 'aesthe-tech' with AI, AR

Estée Lauder and L'Oréal are among the beauty companies looking to capitalize on modern tech capabilities like artificial intelligence and augmented reality.

By Alex Hickey • Oct. 11, 2017

Belgian postal service buys fulfillment specialist Radial for $820M

Bpost is looking to stake a claim on the growing worldwide cross-border e-commerce fulfillment market by acquiring the former ebay unit. 

By Dan O'Shea • Oct. 10, 2017

Amazon exploring delivery to car trunks

As theft of delivered packages from consumer residences continues to be a problem, the e-commerce giant is considering alternatives, according to a report. 

By Dan O'Shea • Oct. 10, 2017

HGTV’s ‘Santa HQ’ experience adds mobile AR features for mall shoppers

Visitors at some Macerich malls can customize their experience by using augmented reality to view Santa's Workshop.

By Robert Williams • Oct. 10, 2017

Most retailers see AI in their future

Over the next year, retailers plan to use artificial intelligence to improve product recommendations, customer service and chatbots, according to a recent survey.

By Dan O'Shea • Oct. 10, 2017

How in-store social sharing can bring a little spark back to retail

Whether it's designated photo-taking spots, featured attractions or creative hashtags, brands thrive when they merge mobile and physical experiences.

By Erica Sweeney • Oct. 10, 2017

1-800-Flowers calls on Google for voice ordering

Following big partnerships with Walmart and Home Depot, the tech company shows no signs of slowing down.

By Dan O'Shea • Oct. 9, 2017

Wikibuy adds AR to comparison shopping app

The shopping service is going beyond mere price comparisons by allowing customers to see how an item looks in their living space.

By Dan O'Shea • Oct. 8, 2017

Boxed tests driverless carts to improve warehouse efficiency

The e-commerce wholesaler continues its campaign to automate fulfillment processes, with an autonomous cart that enables 80% more picks per hour.

By Dan O'Shea • Oct. 6, 2017

Amazon buys Body Labs to leverage 3D scanning technology

Body scanning could fuel apparel sales at Amazon as retailers scramble to adopt more accurate fit technology. 

By Dan O'Shea • Oct. 5, 2017

What retailers should know about mobile shoppers for the holidays

Ready or not, here they come. Nearly 60% of mobile-first shoppers start their holiday shopping between October and mid-November, according to a new study.

By Corinne Ruff • Oct. 5, 2017

Why Lowe’s uses comic books to guide innovation

Kyle Nel, executive director of Lowe’s Innovation Labs, opened up to Retail Dive about how the company experiments with new technology. 

By Corinne Ruff • Oct. 5, 2017

Walmart goes live with Google voice ordering

The alliance is issuing its first real challenge to Amazon as it launches voice shopping of two million Walmart products via Google Home devices.

By Dan O'Shea • Oct. 5, 2017

Loop Commerce lands e-gifting patent

The system, currently used by Macy’s, Saks Fifth Avenue and Neiman Marcus, could help retailers reduce the likelihood of gifts being returned.

By Dan O'Shea • Oct. 4, 2017

Anthropologie brings furniture customization to AR

The apparel and home goods retailer aims to please custom furniture shoppers with a new 3-D image library and an augmented reality feature.

By Dan O'Shea • Oct. 4, 2017

Office Depot buys IT firm CompuCom and shifts focus

Just when Office Depot seemed to be sticking with retail sales in contrast to rival Staples, the company is now pursuing a new growth strategy centered on business-to-business.

By Daphne Howland • Oct. 4, 2017