Forrester: Prepare for Amazon's banking invasion

As the e-commerce giant creeps closer to a potential banking offering, a new Forrester report suggests customer care should be top of mind.  

By Dan O'Shea • April 3, 2018

After Amazon Go’s launch, retailers renew focus on how mobile shapes in-store shopping

Walmart and Nike are ramping up their mobile strategies, but will the Go model become the new gold standard for retail?

By Natalie Black (Koltun) • April 3, 2018

Explore the Trendline➔

What's shaping the e-commerce landscape?

From pivots in digital strategies to challenges retailers must overcome with reverse logistics, here are some of the forces shaping online retail.

By Retail Dive staff

Walmart reportedly mulling acquisition of pharmacy startup PillPack

The retail giant also announced the launch of a new money transfer service through Moneygram that allows customers to send funds to 200 countries.

By Daphne Howland • April 3, 2018

To stay valuable, Nike, H&M invest in supply chains

In the world of fast fashion, retailers must speed up their supply chains and keep inventory backlogs to a minimum.

By Barry Hochfelder • April 3, 2018

Shopping apps leading target as mobile fraud escalates

Mobile app fraud increased 30% in 2018's first quarter, and one of the sectors hit hardest was shopping apps, said AppsFlyer in a new report.

By Dan Alaimo • April 3, 2018

Hudson's Bay data breach among 'most damaging' in retail

The department store retailer's Saks and Lord & Taylor stores were hit with a massive security breach in their point-of-sale systems, adding to the company's ongoing woes.

By Dan O'Shea • April 2, 2018

Apple Business Chat beta draws Home Depot, Lowe’s

The feature is now being supported by four retailers as the sector continues to explore new ways to communicate with customers.

By Dan O'Shea • April 1, 2018

Reporter's Notebook: A peek inside Amazon's exploding apparel operation

Retail Dive's Ben Unglesbee took a tour of Amazon's apparel fulfillment center to see the guts of the business in action. 

By Ben Unglesbee • March 30, 2018

The good, the bad and the ugly of Shoptalk 2018

From legacy retailers lackluster messaging to startups in the grocery space, there were lessons on every stage last week in Las Vegas, writes independent consultant Christopher Walton.

By Christopher Walton • March 29, 2018

Walmart brings Project Gigaton to China

Greenhouse gas reductions in China will account for 50 million metric tons of the 1 billion Walmart seeks to cut worldwide.

By Edwin Lopez • March 29, 2018

Newegg to take bitcoin in Canada

Since the electronics e-tailer started taking the digital currency in 2014, it has become a growing part of its transactions.

By Dan Alaimo • March 29, 2018

Online traffic to major shopping sites dipped over the holidays

Many top online shopping sites saw traffic decline in the final quarter of 2017, translating to about 117 million fewer shopper visits per month, according to SimilarWeb.

By Dan O'Shea • March 28, 2018

Apple ties education push to its community-focused retail revamp

The technology company followed up the product launch with an in-store event to highlight its ongoing transformation from retail space to community gathering place. 

By Dan O'Shea • March 28, 2018

Barnes & Noble debuts book discovery social network and app

Brad Meltzer is the first to be featured in the app's "asked by an author" section, where readers can chat with writers and ask questions.

By Robert Williams • March 28, 2018

Walmart ditches Alipay for WeChat in Western China stores

The move intensifies competition between the top two mobile payment systems in China, Tencent and Alibaba.

By Dan O'Shea • March 28, 2018

Retail apps need to do more to drive adoption, visibility

A new L2 report notes that many apps still have not incorporated digital loyalty cards, while many face search ads from competitors with higher-ranked apps.

By Dan Alaimo • March 28, 2018

Nike readies test for ‘App at Retail’ to enhance store experience

The company also acquired analytics firm Zodiac to study customer lifetime value and ramp up personalization.

By Robert Williams • March 27, 2018

Google expands mobile-first indexing after 1.5 years of testing

The search giant will notify websites that have been shifted to the new system in its Search Console.

By Robert Williams • March 27, 2018

Amazon, Walmart drone concepts coming down to earth

The e-tailer has been granted a patent for a drone that recognizes human behavior on the ground, while the brick-and-mortar giant applied for multiple drone patents for in-store use.

By Dan Alaimo • March 26, 2018

Lululemon brings in new chief strategy and digital officer

The athleisure seller has tapped a former Zulily executive as it seeks to stay on a growth track even without a CEO in place.

By Dan O'Shea • March 25, 2018

7 takeaways from Shoptalk 2018

From speeding up the supply chain to adding personalization and making shopping more convenient — technology is fundamentally transforming the business. Here's what you need to know.

By Corinne Ruff , Laura Heller • March 23, 2018

Retailers are being flooded by a 'returns tsunami'

Try-before-you-buy purchasing is great for consumers, but it's becoming a major headache for online retailers, according to a new report.

By Dan Alaimo • March 23, 2018

Home Depot expands partnership with Pinterest

The home improvement retailer is increasing the number of items available through Shop the Look, which will now include over 100,000 products.

By Dan Alaimo • March 23, 2018

Starbucks opens Mobile Order and Pay to the masses

The retailer is expanding the feature beyond its rewards members in another push toward digital.

By Dan O'Shea • March 22, 2018

More marketing, IT dollars pouring into mobile

Retail marketers will increase their mobile budget by an average of 25%, pointing to the continued importance of the platform for shoppers.

By Dan O'Shea • March 22, 2018