Technology: Page 13
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Shoppers’ online fraud fears escalate
Four in five consumers are worried about identity theft or someone stealing their credit card numbers, according to an August report from the credit monitoring agency Experian.
By Patrick Cooley • Sept. 3, 2024 -
Gen Z more likely to buy holiday gifts via social media: report
Instagram and Facebook are forecast to be the most popular platforms for gift purchases during the season.
By Tatiana Walk-Morris • Aug. 28, 2024 -
Explore the Trendline➔
gradyreese via Getty ImagesTrendlineWhat's shaping the e-commerce landscape?
From pivots in digital strategies to challenges retailers must overcome with reverse logistics, here are some of the forces shaping online retail.
By Retail Dive staff -
Amazon Fresh debuts 4 new stores
All of the locations offer smart grocery carts and Amazon One, the company’s palm-recognition technology.
By Peyton Bigora • Aug. 28, 2024 -
At Stitch Fix, stylists move into the spotlight
In its quest to stem sales declines, the apparel box retailer has overhauled its customer experience model.
By Daphne Howland • Aug. 27, 2024 -
How chatbots can personalize self-service interactions
Generative AI chatbots are well-suited to draw on customer metadata and company knowledge bases to personalize self-service experiences.
By Bryan Wassel • Aug. 27, 2024 -
Nearly 40% of consumers return an online purchase ‘at least’ once a month: report
The majority of consumers are open to exchanges or store credit instead of full refunds if the returns process is easy, according to Narvar.
By Tatiana Walk-Morris • Aug. 26, 2024 -
Retrieved from Piqsels.
Mobile shopping forecast to drive over half of online holiday sales: report
With more people shopping on mobile devices, a “tipping point” with consumer behavior is on the horizon, according to Adobe Analytics.
By Tatiana Walk-Morris • Aug. 23, 2024 -
Target exec says GenAI tool is boosting worker efficiency
The chatbot, which helps Target’s team members resolve on-the-job challenges, is making it easier and faster to assist customers, COO and CFO Michael Fiddelke said.
By Alexei Alexis • Aug. 23, 2024 -
Shopify, YouTube expand partnership
Through an affiliate program, Shopify merchants now have access to thousands of creators to showcase their products.
By Tatiana Walk-Morris • Aug. 22, 2024 -
How J.C. Penney is using AI and machine learning in its supply chain
The department store retailer is investing heavily in new technology to improve productivity and upgrade its legacy systems.
By Philip Neuffer • Aug. 21, 2024 -
Walmart used AI to crunch 850M product data points
“We're finding tangible ways to leverage generative AI to improve the customer, member and associate experience,” CEO Doug McMillon said.
By Bryan Wassel • Aug. 20, 2024 -
Best Buy launches AI-powered delivery tracking
The company joins the growing ranks of retailers that are tapping artificial intelligence to enhance the shopping experience.
By Nate Delesline III • Aug. 19, 2024 -
Sponsored by SPS Commerce
5 ways retailers can excel at change management
Learn how top retailers adapt to consumer trends and market shifts with these five proven strategies.
Aug. 19, 2024 -
Walgreens names digital commerce leader, chief merchant
Sharmila Sudhakar comes from Tailored Brands to tackle digital growth while Tracey Koller joins from Party City to lead merchandising,
By Nate Delesline III • Aug. 16, 2024 -
Mattel names new chief technology officer
Sai Koorapati joins the company from Topgolf Callaway Brands, where he led a digital transformation initiative.
By Tatiana Walk-Morris • Aug. 16, 2024 -
Reebok releases new fitness app
The subscription-based Reebok Fitness app features on-demand workouts, nutritional guidance and the ability to connect with other users.
By Tatiana Walk-Morris • Aug. 15, 2024 -
FTC finalizes rule to prohibit sale or purchase of fake reviews
The rule prohibits businesses from buying reviews or testimonials, whether positive or negative, as well as the suppression of reviews.
By Kristen Doerer • Aug. 15, 2024 -
Trove acquires competing resale platform Recurate
The combined company will oversee 44 partners and control up to 80% of branded resale traffic in the U.S. as a result of the deal.
By Lara Ewen • Aug. 15, 2024 -
Warehouse robot momentum faces cost, ROI challenges
Companies that invest in the pricey tech may need to wait two to three years on average to see a return on investment, market analyst Ash Sharma said.
By Alexei Alexis • Aug. 15, 2024 -
Instacart partners with Ibotta to deliver digital coupons to shoppers
Ibotta will be the preferred third-party coupon provider for all eligible product categories available on the grocery tech company’s platforms.
By Sam Silverstein • Aug. 14, 2024 -
Sponsored by Brillio
[Podcast] The Magic of Digital in Retail
In this three-part podcast series, we explore the applications of AI in retail across functions, what algorithmic retail is, why it’s essential and how building an Algorithmic Retail business enhances revenue, profitability and operational efficiencies while curbing waste and costs.
Aug. 13, 2024 -
Lowe’s rebrands media network as it expands channel offerings
The home improvement retailer is adding in-store audio, email, paid search and direct mail for install services to the platform.
By Tatiana Walk-Morris • Aug. 13, 2024 -
In latest effort to trim costs, Grove Collaborative switches to Shopify
The sustainably-minded consumer products company reported expanded margins and narrowed losses in Q2, but sales and active customers declined.
By Daphne Howland • Aug. 13, 2024 -
Macy’s expands post-purchase offers in a boost to its media network
The department store has worked with Rokt since last summer, and says the partnership has improved customer engagement.
By Tatiana Walk-Morris • Aug. 12, 2024 -
Target still struggles to lower virgin plastic use by 2025 deadline
While the retailer made some progress toward its goal to reduce virgin plastic use in its own-brand packaging 20% by 2025, it’s still using more — not less — than the 2020 baseline.
By Katie Pyzyk • Aug. 7, 2024