Technology: Page 13


  • A person displays their open wallet and cards
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    Joe Raedle / Staff via Getty Images
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    Shoppers’ online fraud fears escalate

    Four in five consumers are worried about identity theft or someone stealing their credit card numbers, according to an August report from the credit monitoring agency Experian.

    By Patrick Cooley • Sept. 3, 2024
  • Woman looking at mobile device.
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    iStock Photo/ Inside Creative House

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    Gen Z more likely to buy holiday gifts via social media: report

    Instagram and Facebook are forecast to be the most popular platforms for gift purchases during the season. 

    By Tatiana Walk-Morris • Aug. 28, 2024
  • Shot of a young woman relaxing on the sofa and using a credit card with a digital tablet Explore the Trendline
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    gradyreese via Getty Images
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    Trendline

    What's shaping the e-commerce landscape?

    From pivots in digital strategies to challenges retailers must overcome with reverse logistics, here are some of the forces shaping online retail.

    By Retail Dive staff
  • Exterior of Amazon Fresh store with banner reading "Grand Opening August 22, 8 AM"
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    Courtesy of Amazon
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    Amazon Fresh debuts 4 new stores

    All of the locations offer smart grocery carts and Amazon One, the company’s palm-recognition technology.

    By Peyton Bigora • Aug. 28, 2024
  • A cardboard box, pair of sneakers, sweater, shirts and jeans.
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    Courtesy of Stitch Fix
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    At Stitch Fix, stylists move into the spotlight

    In its quest to stem sales declines, the apparel box retailer has overhauled its customer experience model.

    By Aug. 27, 2024
  • A person talks to a chatbot on their phone
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    Sitthiphong via Getty Images
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    How chatbots can personalize self-service interactions

    Generative AI chatbots are well-suited to draw on customer metadata and company knowledge bases to personalize self-service experiences.

    By Bryan Wassel • Aug. 27, 2024
  • Mailed packaging pouches rest atop cardboard box packages on the front porch in front of a home
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    SDI Productions via Getty Images
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    Nearly 40% of consumers return an online purchase ‘at least’ once a month: report

    The majority of consumers are open to exchanges or store credit instead of full refunds if the returns process is easy, according to Narvar.

    By Tatiana Walk-Morris • Aug. 26, 2024
  • Mobile shopping.
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    Retrieved from Piqsels.
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    Mobile shopping forecast to drive over half of online holiday sales: report

    With more people shopping on mobile devices, a “tipping point” with consumer behavior is on the horizon, according to Adobe Analytics.

    By Tatiana Walk-Morris • Aug. 23, 2024
  • Closeup of a storefront sign.
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    Daphne Howland/Retail Dive
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    Target exec says GenAI tool is boosting worker efficiency

    The chatbot, which helps Target’s team members resolve on-the-job challenges, is making it easier and faster to assist customers, COO and CFO Michael Fiddelke said. 

    By Alexei Alexis • Aug. 23, 2024
  • Shopify bag logo and name. in front of a brick wall.
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    Courtesy of Shopify
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    Shopify, YouTube expand partnership

    Through an affiliate program, Shopify merchants now have access to thousands of creators to showcase their products.

    By Tatiana Walk-Morris • Aug. 22, 2024
  • Two people walk into a J.C. Penney retail store.
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    Justin Sullivan via Getty Images
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    How J.C. Penney is using AI and machine learning in its supply chain

    The department store retailer is investing heavily in new technology to improve productivity and upgrade its legacy systems.

    By Philip Neuffer • Aug. 21, 2024
  • A sign hangs near a Walmart store.
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    Joe Raedle / Staff via Getty Images
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    Walmart used AI to crunch 850M product data points

    “We're finding tangible ways to leverage generative AI to improve the customer, member and associate experience,” CEO Doug McMillon said.

    By Bryan Wassel • Aug. 20, 2024
  • A bright yellow sign against a blue roof says "Best Buy" in bold black letters.
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    Daphne Howland/Retail Dive
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    Best Buy launches AI-powered delivery tracking

    The company joins the growing ranks of retailers that are tapping artificial intelligence to enhance the shopping experience.

    By Nate Delesline III • Aug. 19, 2024
  • 6 people dressed in business casual clothing sitting around a conference table having a meeting
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    iStock.com/JLco - Julia Amaral

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    Sponsored by SPS Commerce

    5 ways retailers can excel at change management

    Learn how top retailers adapt to consumer trends and market shifts with these five proven strategies.

    Aug. 19, 2024
  • Walgreens revamps its app.
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    Courtesy of Walgreens
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    Walgreens names digital commerce leader, chief merchant

    Sharmila Sudhakar comes from Tailored Brands to tackle digital growth while Tracey Koller joins from Party City to lead merchandising,

    By Nate Delesline III • Aug. 16, 2024
  • A collage of various dolls and doll accessories, mostly in shades of pink, with the words "Barbie The Movie" in the center.
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    Courtesy of Mattel
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    Mattel names new chief technology officer

    Sai Koorapati joins the company from Topgolf Callaway Brands, where he led a digital transformation initiative. 

    By Tatiana Walk-Morris • Aug. 16, 2024
  • Three people using the Reebok fitness app
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    Courtesy of Reebok
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    Reebok releases new fitness app

    The subscription-based Reebok Fitness app features on-demand workouts, nutritional guidance and the ability to connect with other users. 

    By Tatiana Walk-Morris • Aug. 15, 2024
  • Khan says worker fears drive FTC antitrust effort
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    Kevin Dietsch / Staff via Getty Images
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    FTC finalizes rule to prohibit sale or purchase of fake reviews

    The rule prohibits businesses from buying reviews or testimonials, whether positive or negative, as well as the suppression of reviews.

    By Kristen Doerer • Aug. 15, 2024
  • A person holds a tablet and looks at clothing.
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    Courtesy of Trove
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    Trove acquires competing resale platform Recurate

    The combined company will oversee 44 partners and control up to 80% of branded resale traffic in the U.S. as a result of the deal.

    By Lara Ewen • Aug. 15, 2024
  • A robotic machine moves through a warehouse.
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    Mark Makela via Getty Images
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    Warehouse robot momentum faces cost, ROI challenges

    Companies that invest in the pricey tech may need to wait two to three years on average to see a return on investment, market analyst Ash Sharma said.

    By Alexei Alexis • Aug. 15, 2024
  • Booth in a trade show exhibit hall
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    Sam Silverstein/Retail Dive
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    Instacart partners with Ibotta to deliver digital coupons to shoppers

    Ibotta will be the preferred third-party coupon provider for all eligible product categories available on the grocery tech company’s platforms.

    By Sam Silverstein • Aug. 14, 2024
  • This image depicts the podcast series image for Brillio's Retail Dive series, "The Magic of Digital in Retail"
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    Alyssa Eckel-Martin/Retail Dive
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    Sponsored by Brillio

    [Podcast] The Magic of Digital in Retail

    In this three-part podcast series, we explore the applications of AI in retail across functions, what algorithmic retail is, why it’s essential and how building an Algorithmic Retail business enhances revenue, profitability and operational efficiencies while curbing waste and costs.

    Aug. 13, 2024
  • A Lowe's storefront with the company's blue and white signage
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    Nate Delesline III/Retail Dive
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    Lowe’s rebrands media network as it expands channel offerings

    The home improvement retailer is adding in-store audio, email, paid search and direct mail for install services to the platform.

    By Tatiana Walk-Morris • Aug. 13, 2024
  • Green shelves with clear and colorful cleaning bottles next to paper towel rolls
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    Permission granted by Grove Collaborative
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    In latest effort to trim costs, Grove Collaborative switches to Shopify

    The sustainably-minded consumer products company reported expanded margins and narrowed losses in Q2, but sales and active customers declined.

    By Aug. 13, 2024
  • People walking by stores and crossing the street in a city, with a small red car in a wide crosswalk.
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    Daphne Howland/Retail Dive
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    Macy’s expands post-purchase offers in a boost to its media network

    The department store has worked with Rokt since last summer, and says the partnership has improved customer engagement.  

    By Tatiana Walk-Morris • Aug. 12, 2024
  • A store employee wearing a red Target vest puts health and beauty products on a store shelf.
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    Courtesy of Target
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    Target still struggles to lower virgin plastic use by 2025 deadline

    While the retailer made some progress toward its goal to reduce virgin plastic use in its own-brand packaging 20% by 2025, it’s still using more — not less — than the 2020 baseline.

    By Katie Pyzyk • Aug. 7, 2024