Retailers' personalization efforts fall short of shopper wish lists

A BRP survey found that a large percentage of customers are comfortable sharing their identities in-store if it translates to personalized service.

By Dan O'Shea • Feb. 7, 2019

QVC launches mobile app with shoppable video, unveils new logo

The multi-channel retailer places a bet on technology while launching a new brand identity.

By Dan O'Shea • Feb. 7, 2019

Explore the Trendline➔

How artificial intelligence is shaping retail

More retailers are leaning on AI as a tool, tapping into the tech to improve customer service and support supply chain functions.

By Retail Dive staff

EShakti offers apparel customization technology

Customer-driven personalization takes another step forward with a new tool that allows shoppers to modify clothing.

By Dan O'Shea • Feb. 6, 2019

50% of retailers list a mobile shopping app as a top priority

A new survey by Shopgate shows that omnichannel retailing is a priority in 2019.

By Dan O'Shea • Feb. 6, 2019

Warby Parker launches AR tool for virtual try-on

The glasses retailer is the latest company to add augmented reality technology to a mobile app.

By Dan O'Shea • Feb. 5, 2019

Pier 1 names CIO with roots in retail tech

New exec Lance Wills' focus on omnichannel solutions and digital transformation will challenge the retailer's operational efficiency.

By Samantha Schwartz • Feb. 5, 2019

Visual search seen as more trustworthy than other online content, study finds

More than 85% of respondents placed more importance on visual information over text when shopping online for clothing or furniture.

By Erica Sweeney • Feb. 5, 2019

Nike opens pop-up store based on its SNKRS app

The sportswear brand will make limited-edition shoes available at the temporary Atlanta location.

By Dan O'Shea • Feb. 5, 2019

Amazon wins patent for package pickup on public buses

The offering is aimed at customers forgoing home delivery, creating a more convenient, alternative package pick-up location.

By Dan O'Shea • Feb. 4, 2019

Echo Dot was Amazon's top-selling product during the holidays

The e-commerce giant also revealed that the device is priced to sell rather than to make money.

By Dan O'Shea • Feb. 4, 2019

Casper unveils smart nightlight to help consumers sleep

The expansion beyond mattresses and bedding into tech shows how the company is positioning itself to become a sleep lifestyle brand.

By Caroline Jansen • Feb. 4, 2019

Lancô​me partners with Alibaba on AR game

The French beauty company released an augmented reality app in celebration of the Chinese New Year.

By Dan O'Shea • Feb. 1, 2019

Puma unveils a self-lacing shoe

The announcement comes two weeks after Nike revealed similar technology. 

By Dan O'Shea • Feb. 1, 2019

Returnly raises $8M for post-purchase payment management

The payments company looks to give instant credit on returns so customers can buy again.

By Dan O'Shea • Jan. 31, 2019

CNBC: Amazon planning Middle East expansion

The e-commerce giant bought Souq two years ago for $580 million, but its strategy in the region might be shifting.

By Dan O'Shea • Updated Feb. 1, 2019

1-800-Flowers cashes in on conversational commerce, AR for Valentine’s Day

Mobile pay, voice ordering and a product recommendation engine highlight how brands are leaning in to mobile tech to lure shoppers around holidays.

By Robert Williams • Jan. 30, 2019

Zwipe raises $14M to pursue biometric payment cards

The Norwegian company embeds fingerprint technology into credit cards for increased security. 

By Dan O'Shea • Jan. 30, 2019

Apple expands free 'Today at Apple' sessions

The tech company's new classes are part of its effort to remake stores into gathering and enrichment centers. 

By Dan O'Shea • Jan. 29, 2019

Starbucks Rewards membership jumps 14% in Q1, highest gain in 3 years

Expanded delivery, mobile pay and better app personalization features were key to driving U.S. membership and sales.

By Robert Williams • Jan. 29, 2019

What 5 retail CIOs are saying about the industry

Retail tech executives touched on topics from data analytics to mentorship at the National Retail Federation Big Show in New York City earlier this month. 

By Samantha Schwartz • Jan. 29, 2019

Contentsquare raises $60M to fuel user analytics

The company is preparing for another round of expansion after its latest influx of cash.

By Dan O'Shea • Jan. 29, 2019

Discover partners with Garmin for smartwatch payments

The financial services company joins Visa and Mastercard in leveraging Garmin Pay.

By Dan O'Shea • Jan. 29, 2019

Virtual reality for retail, marketing could hit $1.8B in 2022

According to a PYMNTS.com report, VR remains in early phases but related revenue could explode over the next few years.

By Dan O'Shea • Jan. 28, 2019

Taobao tech improves online shopping for visually-impaired

China's largest online marketplace is embracing accessibility initiatives, the latest of which uses technology to help blind shoppers.

By Dan O'Shea • Jan. 27, 2019

75% of search shopping impressions occur on mobile

Growth in advertising on Amazon spurred a fivefold jump in e-commerce ad spending, according to a report from digital ad platform Kenshoo.

By Robert Williams • Jan. 25, 2019