How J.C. Penney is using AI and machine learning in its supply chain

The department store retailer is investing heavily in new technology to improve productivity and upgrade its legacy systems.

By Philip Neuffer • Aug. 21, 2024

Walmart used AI to crunch 850M product data points

“We're finding tangible ways to leverage generative AI to improve the customer, member and associate experience,” CEO Doug McMillon said.

By Bryan Wassel • Aug. 20, 2024

Explore the Trendline➔

How artificial intelligence is shaping retail

More retailers are leaning on AI as a tool, tapping into the tech to improve customer service and support supply chain functions.

By Retail Dive staff

Best Buy launches AI-powered delivery tracking

The company joins the growing ranks of retailers that are tapping artificial intelligence to enhance the shopping experience.

By Nate Delesline III • Aug. 19, 2024

5 ways retailers can excel at change management

Learn how top retailers adapt to consumer trends and market shifts with these five proven strategies.

Aug. 19, 2024

Walgreens names digital commerce leader, chief merchant

Sharmila Sudhakar comes from Tailored Brands to tackle digital growth while Tracey Koller joins from Party City to lead merchandising,

By Nate Delesline III • Aug. 16, 2024

Mattel names new chief technology officer

Sai Koorapati joins the company from Topgolf Callaway Brands, where he led a digital transformation initiative. 

By Tatiana Walk-Morris • Aug. 16, 2024

Reebok releases new fitness app

The subscription-based Reebok Fitness app features on-demand workouts, nutritional guidance and the ability to connect with other users. 

By Tatiana Walk-Morris • Aug. 15, 2024

FTC finalizes rule to prohibit sale or purchase of fake reviews

The rule prohibits businesses from buying reviews or testimonials, whether positive or negative, as well as the suppression of reviews.

By Kristen Doerer • Aug. 15, 2024

Trove acquires competing resale platform Recurate

The combined company will oversee 44 partners and control up to 80% of branded resale traffic in the U.S. as a result of the deal.

By Lara Ewen • Aug. 15, 2024

Warehouse robot momentum faces cost, ROI challenges

Companies that invest in the pricey tech may need to wait two to three years on average to see a return on investment, market analyst Ash Sharma said.

By Alexei Alexis • Aug. 15, 2024

Instacart partners with Ibotta to deliver digital coupons to shoppers

Ibotta will be the preferred third-party coupon provider for all eligible product categories available on the grocery tech company’s platforms.

By Sam Silverstein • Aug. 14, 2024

[Podcast] The Magic of Digital in Retail

In this three-part podcast series, we explore the applications of AI in retail across functions, what algorithmic retail is, why it’s essential and how building an Algorithmic Retail business enhances revenue, profitability and operational efficiencies while curbing waste and costs.

Aug. 13, 2024

Lowe’s rebrands media network as it expands channel offerings

The home improvement retailer is adding in-store audio, email, paid search and direct mail for install services to the platform.

By Tatiana Walk-Morris • Aug. 13, 2024

In latest effort to trim costs, Grove Collaborative switches to Shopify

The sustainably-minded consumer products company reported expanded margins and narrowed losses in Q2, but sales and active customers declined.

By Daphne Howland • Aug. 13, 2024

Macy’s expands post-purchase offers in a boost to its media network

The department store has worked with Rokt since last summer, and says the partnership has improved customer engagement.  

By Tatiana Walk-Morris • Aug. 12, 2024

Target still struggles to lower virgin plastic use by 2025 deadline

While the retailer made some progress toward its goal to reduce virgin plastic use in its own-brand packaging 20% by 2025, it’s still using more — not less — than the 2020 baseline.

By Katie Pyzyk • Aug. 7, 2024

Adidas global operations exec Martin Shankland to step down

After a nearly 30-year career, Shankland’s responsibilities will be passed on to CFO Harm Ohlmeyer and Senior Vice President of Sourcing Hoa Ly.

By Nate Delesline III • Aug. 6, 2024

Walmart adds dorm shop to virtual shopping platform

Your Dorm Your Way is an immersive experience where college students can shop virtual dorm rooms curated by digital creators.

By Xanayra Marin-Lopez • Aug. 6, 2024

ThredUp debuts AI search, chatbot tools

The recommerce company said the tools are designed to understand natural language and visual cues to help customers get more personalized results.

By Tatiana Walk-Morris • Aug. 6, 2024

Pacsun teams with Pinterest for ‘Better in Baggy’ fall campaign

Store windows nationwide currently feature QR codes inviting consumers to shop the retailer’s fall collection on Pinterest.

By Jessica Deyo • Aug. 5, 2024

EBay’s AI investments fuel streamlined experiences for buyers and sellers

Tools like Shop the Look help buyers find inspiration by showing multiple items together, while Magical Listing streamlines the listing process for sellers.

By Bryan Wassel • Aug. 5, 2024

Mercari opens first physical store in Los Angeles

Mercari on Melrose includes a spot for sellers to list items, a dedicated DIY and events space, and a partner pop-up area. 

By Tatiana Walk-Morris • Aug. 5, 2024

Amazon’s checkout technology is getting an AI upgrade

Just Walk Out is rolling out an advanced AI model that the company says will make its system more accurate and efficient, and less costly to implement.

By Jeff Wells • Aug. 1, 2024

55% of Gen Z have made an online purchase while browsing social media

A new survey from Walmart and Morning Consult indicates that social media is becoming a key platform for product discovery. 

By Tatiana Walk-Morris • July 30, 2024

Walmart brings food waste reduction tech to 1.4K stores

The retailer partnered with organics recycler Denali to install technology that separates food from packaging. 

By Catherine Douglas Moran • July 29, 2024