Operations


  • Three people walking down an asphalt path in formalwear.
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    Courtesy of Knot Standard
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    Billy Reid acquires Knot Standard’s DTC business

    As part of the deal, the fashion retailer will take over the DTC brand’s stores and start using its AI-based made-to-measure software in all its locations.

    By April 12, 2024
  • A Conn's storefront
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    Courtesy of Conn's
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    Conn’s swings to a profit in Q4 as annual losses grow

    Three months after acquiring a rival home goods retailer, Conn’s is focusing on consumer financing as a revenue driver.

    By April 12, 2024
  • Trendline

    The latest in experiential retail

    With customers returning to in-store shopping, retailers are testing out new store concepts, exiting others and otherwise refining their brick-and-mortar touchpoints.

    By Retail Dive staff
  • A red Levi's tab sign against a bright blue sky.
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    Daphne Howland/Retail Dive
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    Levi’s taps Burberry veteran to lead DTC push

    Gianluca Flore, who has also had leadership roles at Kering and Bottega Veneta, will oversee all of the denim brand’s selling channels globally.

    By April 12, 2024
  • A husky holding the hand of its owner who has a tattoo of the dog.
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    Courtesy of PetSmart
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    Column

    The Weekly Closeout: PetSmart hosts tattoo redo contest, Williams Sonoma announces book tour with Ina Garten

    The pet retailer is offering to pay to replace regretted tattoos, and the home retailer will host a four-city tour to celebrate the food celebrity’s new book.

    By Retail Dive Staff • April 12, 2024
  • Blocks show the words "buy now pay later"
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    Sviatlana Zyhmantovich via Getty Images
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    BNPL users report problems with overspending, missed payments: survey

    Consumers are using buy now, pay later services to spread out their cash flow, according to a new Bankrate report. 

    By Tatiana Walk-Morris • April 12, 2024
  • A person with a cardboard box marked "Amazon" going up steps outside.
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    Courtesy of Amazon
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    Andy Jassy says Amazon will deepen investments in generative AI

    Jassy described the tech as “the largest technology transformation since the cloud” or the internet, and said the company is “optimistic” it will be built on top of AWS.

    By April 11, 2024
  • A Rent the Runway subscriber searches the company's "closet in the cloud" on mobile.
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    Permission granted by Rent the Runway
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    Rent the Runway turns to resale, advertising in renewed growth push

    The apparel rental service beat expectations in Q4 and struck a note of confidence, saying its restructuring earlier this year wasn’t just about cuts.

    By April 11, 2024
  • Headshot of Bill Wafford
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    Courtesy of Qurate Retail Group
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    Qurate Retail Group promotes CFO to expanded role

    Bill Wafford has taken on the additional position of chief administrative officer and will oversee the company’s transformation office. 

    By Tatiana Walk-Morris • April 11, 2024
  • Picture of Shein office lobby.
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    Courtesy of Shein
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    Shein has copyright infringement ‘baked into’ its business model: class action lawsuit

    The complaint is the latest to claim the fast-fashion company steals designs from independent artists.

    By Laurel Deppen • April 11, 2024
  • A warm beige makeup bottle with a drawing of a cactus on it
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    Courtesy of The Honest Company
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    Jessica Alba to step down as chief creative officer of The Honest Company

    The founder, who remains a board member, moves on as the brand’s leadership says recent turnaround efforts are working.

    By April 10, 2024
  • Global Brand Ambassador, Gabrielle Union in Knix's Mesh Bra and Light Leakproof No-Show Mesh High Rise underwear.
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    Courtesy of Knix
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    Knix launches mesh collection

    The “sexy” line of mesh underwear and bodysuits features Knix’s new global brand ambassador, Gabrielle Union.

    By April 10, 2024
  • An Academy Sports + Outdoors storefront.
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    Courtesy of Academy Sports and Outdoors
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    Academy Sports and Outdoors bolsters supply chain leadership with new board member

    Monique Picou is the vice president of Google Cloud supply chain and operations at Google’s parent, Alphabet.

    By S.L. Fuller • April 10, 2024
  • A large department store building seen down the block, with a person seen standing in the foreground.
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    Daphne Howland/Retail Dive
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    Macy’s shakes up board, avoids proxy fight

    The department store has also opened its books to the real estate-minded investors who have bid $6.6 billion to take it over.

    By April 10, 2024
  • A woman puts clothing into an RFID self-checkout kiosk
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    Thai Liang Lim via Getty Images
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    Deep Dive

    Why more tech in stores shouldn’t mean fewer workers

    Stores can automate more tasks than ever, including pricing, inventory management and checkout. But for theft prevention, customer service and brand engagement, they need humans.

    By April 10, 2024
  • Outside storefront image of The Home Depot
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    Courtesy of The Home Depot
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    Home Depot confirms breach of employee data

    The retailer said a vendor error led to the exposure of identifiable information of some employees.

    By April 9, 2024
  • A bright yellow sign against a blue roof says "Best Buy" in bold black letters.
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    Daphne Howland/Retail Dive
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    Best Buy to use generative AI for virtual assistant, customer support experiences

    The tech will help with customer service, including troubleshooting product issues, managing software and rescheduling or combining order deliveries. 

    By Tatiana Walk-Morris • April 9, 2024
  • Exterior of an Allbirds store in Washington, D.C.'s Georgetown neighborhood
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    Caroline Jansen/Retail Dive
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    Allbirds receives delisting warning from Nasdaq

    The footwear brand’s stock traded at less than $1 for 30 consecutive days and the company has until Sept. 30 to regain compliance.

    By April 9, 2024
  • Mannequins and other store displays at a department store.
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    Courtesy of J.C. Penney
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    J.C. Penney shutters 50-year-old anchor, moves across the street

    The new location is at the Willowbrook Mall in New Jersey, which is owned by the department store’s co-owner, Brookfield Properties.

    By April 9, 2024
  • A walk sign hovers to the left of a store.
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    Daphne Howland/Retail Dive
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    Nordstrom taps company veteran to lead Rack merchandising

    Lori Marten has held various merchandising roles at the department store for nearly 30 years, and will join the off-price unit later this month.

    By April 9, 2024
  • A person walks past a Coach window display.
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    Drew Angerer/Getty Images via Getty Images
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    Coach files trademark and unfair competition complaint against Gap

    The complaint takes issue with some Old Navy-branded T-shirts, which attorneys for the Tapestry-owned brand say are meant to make consumers think “there is a connection or association between” the brands.

    By Laurel Deppen • April 9, 2024
  • Yeti unveils New York flagship store on April 4.
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    Courtesy of Yeti Holdings, Inc.
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    Yeti opens first New York store

    The cooler maker’s 20th store, featuring a large customization space, comes as the brand reached $1 billion in sales last year in the drinkware category.

    By April 8, 2024
  • A 99 Cents Only storefront
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    Roger Hornback via Getty Images
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    99 Cents Only files for Chapter 11

    The bankruptcy filing comes just days after the discount retailer announced plans to liquidate and close all stores.

    By April 8, 2024
  • Exterior of the Whole Foods Market in the Glover Park neighborhood of Washington, D.C.
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    Courtesy of Whole Foods Market
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    Whole Foods to pull Amazon’s Just Walk Out technology from stores

    The specialty grocer, which operates the checkout tech at just two stores, will follow the same path as Amazon Fresh stores in the U.S.

    By Peyton Bigora • April 8, 2024
  • A busy city corner with people, buildings, trees and streetposts.
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    Daphne Howland/Retail Dive
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    JLL finds signs of rebound in New York City retail real estate

    But some submarkets are doing better than others when it comes to asking rents and availability.

    By April 8, 2024
  • Exterior of Woolworths store
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    Quinn Rooney via Getty Images
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    Battling shrink and theft across the globe

    Retailers are trying numerous strategies — from technology to teamwork — to minimize losses.

    By Peyton Bigora • April 8, 2024