New Amazon Cash service poised to disrupt Wal-Mart, PayPal

The e-commerce giant's new service for “unbanked” Americans is free and can be accessed through more than 10,000 retail stores nationwide.

By Daphne Howland • April 4, 2017

Starbucks creates dedicated Mobile Order & Pay store at Seattle HQ

The coffee giant is converting a store in its Seattle headquarters to test new concepts for managing changes in traffic and study the effects on its business.

By Dan O'Shea • April 2, 2017

Explore the Trendline➔

The state of retail operations

Daily operations have changed tremendously over the past few years, as retailers re-examine topics including shrink and fulfillment. 

By Retail Dive staff

US Supreme Court tosses NY law prohibiting retailer credit card fees

The ruling "affirms the right of retailers to communicate honestly with their customers about the true cost of credit cards,” said Deborah White, senior executive vice president and general counsel of the Retail Industry Leaders Association.

By Daphne Howland • March 30, 2017

FICO: Compromised debit cards surged 70% in 2016

Compromises of ATMs and merchant devices in the U.S. rose 30%, following a six-fold increase in 2015, and the average duration of a compromise fell from 14 days in 2015 to 11.

By Dan O'Shea • March 29, 2017

US Supreme Court declines to revive $5.7B swipe fee settlement

Retail industry groups hailed Monday's ruling, which let stand a lower court decision nixing a deal between merchants and credit card issuers Visa and MasterCard.

By Daphne Howland • March 28, 2017

Study: 13% of all iPhones in use have Apple Pay activated

Fewer than a third of the top 100 digital retailers now accept Apple Pay, according to new research from venture capital firm Loup Ventures.

By Dan O'Shea • March 27, 2017

Starbucks enabling ordering via voice in Alexa-enabled Ford vehicles

The coffee colossus said it now has about 9 million mobile paying customers, with one in three of those using its Mobile Order & Pay app.

By Dan O'Shea • March 22, 2017

LG Electronics preps mobile payments launch

LG Pay will rely on magnetic secure transmission, which simulates magnetic stripe payments by transmitting a magnetic signal from the phone when the device is held against a merchant’s payment card reader.

By Dan O'Shea • March 22, 2017

Nordstrom picks Infor cloud POS to improve inventory awareness

Nordstrom is deploying a cloud-based Point-of-Sale from Infor to help improve customer engagement with inventory awareness and management across the cloud.

By Dan O'Shea • March 21, 2017

Study: Consumer adoption of major mobile payment apps stalls

A new study from PYMNTS and InfoScout warns that consumers who have the apps aren't using them when presented with the option.

By Dan O'Shea • March 19, 2017

Visa may see bright future in pay-by-sunglasses concept

The prototype Ray-Bans integrate a payment-enabled chip to allow users to pay by tapping the eyewear on a Visa near-field communications payment terminal.

By Dan O'Shea • March 14, 2017

Survey: Consumers want more integration between in-store, mobile capabilities

About 43% of consumers are receptive to personalized prices based on their shopping patterns, and 39% would visit a mall or shopping center more often if they received alerts about products they are interested in purchasing.

By Dan O'Shea • March 13, 2017

JPMorgan Chase acquiring CurrentC developer MCX

MCX's myriad delays and hiccups left plenty of room for Apple Pay, Google Wallet and Samsung Pay to dominate and define the mobile payment space.

By Daphne Howland • March 13, 2017

Study: 70% of retailers planning IoT investments

By 2021, nearly 80% of retailers will be able to customize in-store experiences by leveraging location technology that tells them when specific customers are in their brick-and-mortar sites.

By Dan O'Shea • March 9, 2017

Starbucks' successful mobile ordering is causing in-store traffic jams

CEO Howard Schultz admitted the company's stores are getting congested with customers who have ordered and paid ahead of time via mobile.

By Dan O'Shea • Feb. 28, 2017

Mastercard, Oracle team up on digital payments for stores, e-commerce

The partnership aims to provide retailers with a unified approach to in-store and online payments, starting with a Qkr! and Masterpass mobile app.

By Dan O'Shea • Feb. 27, 2017

Survey: Digital transformation 2017's top priority for many retailers

Just over 50% of respondents have either not defined or not started implementing a digital transformation strategy, though progress varies by region.

By Dan O'Shea • Feb. 23, 2017

Alibaba, offline giant Bailian team up on far-reaching retail tech initiative

The companies will leverage big data capabilities to boost integration between offline stores, merchandise, logistics and payment tools to improve efficiency and enhance consumer experience.

By Dan O'Shea • Feb. 20, 2017

IBM, Visa partner to embed payment capabilities into Watson-enabled IoT devices

More than 6,000 companies with Watson-driven Internet of Things architectures can integrate payments across product lines using Visa Token Service technology.

By Dan O'Shea • Feb. 20, 2017

Rise of the learning machines: How AI is becoming the newest weapon in the fraud fight

While artificial intelligence is synonymous with customer interaction tools like chatbots and Amazon’s Alexa, it also can wage battle against payment and transaction fraud — both in stores and online.

By Dan O'Shea • Feb. 13, 2017

Square rolls out retailer-focused POS platform, toolbox

Square for Retail features a point-of-sale app with a search-based interface for faster checkout, as well as a smart customer directory, real-time inventory management tools and other features.

By Dan O'Shea • Feb. 8, 2017

Amazon Payments users hit 33M, transactions nearly double

Customers in more than 170 countries used the payment processing platform in 2016, with transaction volume peaking on Cyber Monday.

By Dan O'Shea • Feb. 7, 2017

Google ends pilot of Hands Free payment app

Hands Free relies on WiFi, Bluetooth and location services to help connect users to participating retailers, letting them complete purchases just by saying the phrase "I'll pay with Google."

By Dan O'Shea • Feb. 2, 2017

Target readying in-store mobile payment services

Chief Information and Digital Officer Michael McNamara suggested payment features would be added to Target's popular Cartwheel app.

By Daphne Howland • Jan. 25, 2017

5 technologies reshaping retail in 2017

Robotics and drone delivery are just two of the innovations poised to wield greater influence on retail operations this year.

By Dan O'Shea • Jan. 19, 2017