Holiday shoppers slow to embrace chatbots, robots

Hype aside, 68% of consumers have never used a retail chatbot and 23% don’t even know what they are, according to an IFTTT study.

By Dan O'Shea • Nov. 3, 2017

Amazon takes a step toward cryptocurrency

The retailer has registered several relevant domains. Is the move speculative, defensive or does Amazon have plans to accept new forms of payment?

By Dan O'Shea • Nov. 2, 2017

Explore the Trendline➔

Digital innovation and technology trends in retail

Generative AI and TikTok Shop have replaced the metaverse and NFTs as the hot topics of the day — here’s a look at how brands are using them.

By Retail Dive staff

Three key trends propelling the payments and retail industries into the future

Why the digitization of payment solutions, an omnichannel business model, and the integration of data and analytics to enhance the customer experience are the key turning points in retail 

Oct. 30, 2017

Mobile commerce to dominate online sales by 2021

Mobile is expected to account for 34.5% of total e-commerce sales this year, and it's only a matter of a few years before it surpasses desktop-driven sales, according to an eMarketer report.

By Dan O'Shea • Oct. 29, 2017

Mastercard teams up with Saks to show the future of AR shopping

Two red-hot technologies — AR and eye-scanning for payment — were featured in a demonstration at fintech conference Money 20/20 this week.

By Dan O'Shea • Oct. 24, 2017

Amazon extends order-and-pay feature

More restaurants in the U.S. are set to allow customers to order and pay for take-out via the e-commerce giant's mobile app.

By Dan O'Shea • Oct. 24, 2017

Target unveils mobile pay in time for the holidays

This season the mass merchant is betting that its new private label lines will balance the margin hit from its consumer goods price cuts.

By Daphne Howland • Oct. 24, 2017

Alipay banks on North American partnerships for growth

A number of new partnerships, including with JP Morgan Chase, aim to boost the number of Chinese natives paying with Alipay while traveling abroad.

By Dan O'Shea • Oct. 23, 2017

Most online shoppers view fraud as inevitable

But that doesn't mean they're happy about it. Nearly 60% of customers are willing to accept whatever security measures it takes to prevent fraud, according to new research.

By Dan O'Shea • Oct. 22, 2017

Walmart, JD.com reportedly integrating customer loyalty in China

In a challenge to Alibaba, the companies will also develop a program for JD.com to fulfill orders by relying on inventory from Walmart.

By Dan O'Shea • Oct. 19, 2017

2M retailers go live with Venmo app payments

After a long period of testing, users of the popular payment app can now use it to buy with retailers like Foot Locker, Lululemon Athletica and Forever 21.

By Dan O'Shea • Oct. 17, 2017

IBM taps blockchain to ease cross-border payments

The use of blockchain in retail is still pretty limited, but more merchants may turn to the technology as a safe and quick way to process international transactions.

By Dan O'Shea • Oct. 16, 2017

Target expands Google partnership with Express delivery and Voice

Target follows Walmart to Google as merchants scramble to make up ground in the race against Amazon's voice-assisted shopping. 

By Dan O'Shea • Oct. 12, 2017

Cashierless checkout transactions to explode to $78B

Systems that allow shoppers to bypass checkout lines are in limited use right now, but that will change by 2022, according to Juniper Research.

By Dan O'Shea • Oct. 12, 2017

7 ways to get ready for Singles Day and the Chinese marketplace

The shopping holiday presents large opportunities, but China comes with unique challenges. Lindsey Grossman of Stripe breaks down how to get started.

By Lindsey Grossman • Oct. 6, 2017

Loop Commerce lands e-gifting patent

The system, currently used by Macy’s, Saks Fifth Avenue and Neiman Marcus, could help retailers reduce the likelihood of gifts being returned.

By Dan O'Shea • Oct. 4, 2017

Starbucks shutters online store to focus on brick and mortar

The coffee chain is betting on a future in which its mobile app drives consumers to experiences in local stores.

By Dan O'Shea • Oct. 3, 2017

Nearly 70% of shoppers aware of BOPIS, mobile payments

When it comes to in-store technologies, these capabilities have the broadest awareness among shoppers, according to research from the NRF.

By Dan O'Shea • Oct. 2, 2017

Amazon reimagines Echo and expands device family

The e-commerce giant announced six new, voice-enabled products, including a much-anticipated revamped version of the original Echo smart speaker.

By Dan O'Shea • Sept. 28, 2017

Retailers prep for the holidays with new e-commerce services

Radial meets the holiday rush head on with a new suite of services to help e-commerce retailers do more for their customers.

By Dan O'Shea • Sept. 28, 2017

PredictSpring, M.Gemi launch store associate app

M.Gemi becomes the latest retailer to mobilize store associates with a new app that helps them assist customers face-to-face.

By Dan O'Shea • Sept. 27, 2017

RILA partners with Zebra on (R)Tech Innovation Center

The innovation hub is helping the industry better manage data security.

By Dan O'Shea • Sept. 21, 2017

The Body Shop uses mobile wallets to power brand campaign

The beauty retailer is trusting mobile wallet passes to grow its petition against animal testing — and give its brand image a boost in the process.

By Dan O'Shea • Sept. 21, 2017

Consumers want personalization, still unwilling to give up data

A study by Oracle shows that 57% of shoppers want one-click checkout that can only be enabled through a payment profile, yet 67% don't want to set up such accounts.

By Dan O'Shea • Sept. 20, 2017

Amazon lets Hilton loyalty members use points for purchases

This is just the latest Amazon partnership poised to bring in more customers and sales.

By Daphne Howland • Sept. 20, 2017