Operations: Page

  • Puffy clouds in a blue sky frame a storefront that says "Bed Bath & Beyond" in large dark letters.
    Image attribution tooltip
    Daphne Howland/Retail Dive
    Image attribution tooltip

    Bed Bath & Beyond taps Burlington vet as chief marketing, customer officer

    Bart Sichel has extensive experience in marketing and retail, and joins a C-suite marked by turmoil at a retailer struggling to turn around.

    By • Nov. 10, 2022
  • Sephora storefront.
    Image attribution tooltip
    Daphne Howland/Retail Dive
    Image attribution tooltip

    Sephora offers on-demand delivery via DoorDash

    The online delivery service also has a new beauty tile on its homepage where consumers can shop for the retailer's products.

    By Tatiana Walk-Morris • Nov. 10, 2022
  • Retail's quest to improve the customer experience Explore the Trendline➔
    Trendline

    Retail's quest to improve the customer experience

    From new store concepts to AI-enabled offerings, retailers are constantly shifting their approach to better cater to shopper needs.

    By Retail Dive staff
  • Exterior of new large format Target store featuring Drive Up service
    Image attribution tooltip
    Courtesy of Target
    Image attribution tooltip

    Target pivots to larger stores with new 150K-square-foot format

    The concept is 20,000 square feet larger than the company average, with more space for pickup services, fulfillment and merchandise.

    By • Nov. 10, 2022
  • Bonobos storefront
    Image attribution tooltip
    Courtesy of Bonobos
    Image attribution tooltip

    12 digital natives that have learned to love old-fashioned retail

    These e-retailers promised to disrupt conventional retail practices. Now, in a quest for growth, profits and maybe survival, they’re embracing them.

    By • Nov. 10, 2022
  • An Allbirds storefront on Abbot Kinney Boulevard in California.
    Image attribution tooltip
    Cara Salpini/Retail Dive
    Image attribution tooltip

    Allbirds’ sales growth ‘disappointing’ given store expansion

    The brand is also expanding its relationship with key wholesale partners, which co-CEO Joey Zwillinger says will raise brand awareness.

    By • Nov. 9, 2022
  • A row of bright pink, pale pink and red jars of Revlon nail polish, with black caps against a black background, in closeup.
    Image attribution tooltip
    "Revlon" by Mike Mozart is licensed under CC BY 2.0
    Image attribution tooltip

    Revlon’s sales down 10% as it tries to right itself in Ch. 11

    The cosmetics giant has worked to firm up relationships with suppliers and is also fielding potential interest in buying the company out of bankruptcy. 

    By • Nov. 9, 2022
  • A cargo ship moves towards the Bayonne Bridge as it heads into port on October 13, 2021 in Bayonne, New Jersey.
    Image attribution tooltip
    Getty Images
    Image attribution tooltip

    Retailers ‘well prepared’ to meet holiday demand: NRF

    Imports continue to slow from records set earlier in the year, as consumer demand drops from its peak during the height of the pandemic.

    By Tatiana Walk-Morris • Nov. 9, 2022
  • A resale boutique window features mannequins wearing secondhand clothing and holding handwritten signs touting civil rights.
    Image attribution tooltip
    Daphne Howland/Retail Dive
    Image attribution tooltip

    Can resale save brick-and-mortar retail?

    The enthusiasm for used goods across categories remains a largely untapped opportunity for stores and even malls, according to WD Partners.

    By • Nov. 8, 2022
  • Image attribution tooltip
    Party CIty
    Image attribution tooltip

    Party City to shrink corporate workforce by 19% as consumers pull back

    Halloween sales at the retailer came in at the low end of expectations as consumers worked to hold their spending down. 

    By • Nov. 8, 2022
  • A brown-brick facade with a white "Kohl's" sign decorates a cream-colored building and main entrance of a store, with small trees in the foreground.
    Image attribution tooltip
    Courtesy of Kohl's
    Image attribution tooltip

    Kohl’s CEO exits to become Levi’s president, future chief executive

    Michelle Gass is leaving the department store after a tumultuous few years to oversee the denim maker’s iconic brand and global operations.

    By • Nov. 8, 2022
  • Branches with small buds jutting from the right point toward a blue Gap sign with white lettering, mounted on a beige stone building.
    Image attribution tooltip
    Daphne Howland/Retail Dive
    Image attribution tooltip

    Gap Inc. to sell Greater China business

    The company made a deal with Baozun, an e-commerce solution provider, to operate the company’s in-market site and stores.

    By • Nov. 8, 2022
  • A headshot of Puma CEO Bjørn Gulden.
    Image attribution tooltip
    Courtesy of Puma
    Image attribution tooltip

    Adidas names Puma’s Bjørn Gulden CEO

    Days after confirming talks, the athletics brand tapped Gulden to take over starting Jan. 1. Current CEO Kasper Rorsted will step down on Nov. 11.

    By • Nov. 8, 2022
  • A light post sits just below the big red sign on Macy's flagship store.
    Image attribution tooltip
    Daphne Howland/Retail Dive
    Image attribution tooltip

    Macy’s launches initiative to support diverse businesses

    The retailer is setting aside $30 million to provide financing and educational tools for entrepreneurs.

    By Tatiana Walk-Morris • Nov. 8, 2022
  • "Do the right thing" sculpture at the Nike headquarters in 2018
    Image attribution tooltip
    Getty Images
    Image attribution tooltip

    Nike pulls Kyrie Irving shoe, suspends partnership over antisemitic film

    Pressure is also building for Amazon to make the film unavailable for streaming, after the basketball star promoted its problematic tropes.

    By • Nov. 7, 2022
  • A headshot of Puma CEO Bjørn Gulden.
    Image attribution tooltip
    Courtesy of Puma
    Image attribution tooltip

    Adidas confirms Puma’s Bjørn Gulden is in talks to take over as CEO

    Kasper Rorsted is set to step down from the position in 2023, and Puma has already named Gulden’s replacement come January.

    By • Nov. 7, 2022
  • Graphic image of a woman with pictures of ecommerce gift items
    Image attribution tooltip
    Permission granted by Bolt
    Image attribution tooltip
    Sponsored by Bolt

    How to increase LTV: A holiday ecommerce guide

    As your ecommerce store attracts new visitors this holiday season, it’s important to think about how to transform seasonal shoppers into lifetime customers.

    Nov. 7, 2022
  • A Tuesday Morning storefront
    Image attribution tooltip
    "Tuesday Morning at the Sunset Esplanade in w:Hillsboro, Oregon." by M.O. Stevens is licensed under CC BY 4.0
    Image attribution tooltip

    C-suite shakeout at Tuesday Morning as CEO, COO and chief merchant exit

    Fred Hand and Marc Katz are out after about a year and a half at the retailer following a major deal with the owner of the Pier 1 brand. 

    By • Nov. 7, 2022
  • Canada Goose storefront in Las Vegas.
    Image attribution tooltip
    Courtesy of Canada Goose
    Image attribution tooltip

    Canada Goose to open new permanent, pop-up stores

    The retailer wants to demonstrate its products in extreme temperatures and showcase art from Inuit artists.

    By Tatiana Walk-Morris • Nov. 7, 2022
  • A United Parcel Service worker delivers packages on April 29, 2020 in New York City.
    Image attribution tooltip
    Stephanie Keith via Getty Images
    Image attribution tooltip

    UPS, Overstock to launch returns pilot program

    The initiative is one of several pilots the delivery giant is running as part of its planned logistics-as-a-service offering.

    By Max Garland • Nov. 7, 2022
  • Graphic illustration of characters in purple background
    Image attribution tooltip
    Permission granted by ZineOne
    Image attribution tooltip
    Sponsored by ZineOne

    The majority of online shoppers are anonymous — retailers need a new strategy for conversion

    Despite these barriers, analyzing the micro-behaviors of anonymous consumers in real-time can allow retailers to enhance the customer experience and drive conversions. 

    Nov. 7, 2022
  • Photo of customer and store rep talking.
    Image attribution tooltip

    Shutterstock / Jacob Lund 

    Image attribution tooltip
    Sponsored by Mood Media

    What do today’s customers expect from in-store retail?

    Discover what consumers expect from physical retail spaces as shoppers return to the in-store experience.

    Nov. 7, 2022
  • Qurate
    Image attribution tooltip
    Cara Salpini/Retail Dive
    Image attribution tooltip

    Zulily leads sales declines at Qurate (again)

    Revenue was down 39% at the struggling e-commerce site, while sales were also down at the company’s flagship television retail banners. 

    By • Nov. 4, 2022
  • A white truck is parked in front of a Lowe's store on a clear, bright day.
    Image attribution tooltip
    Daphne Howland/Retail Dive
    Image attribution tooltip

    Lowe’s sells Canadian business to Sycamore Partners for $400M

    The unit includes 450 corporate and independent affiliate dealer stores under the banners Rona, Lowe's Canada, Reno-Depot and Dick's Lumber.

    By • Nov. 4, 2022
  • An Under Armour storefront
    Image attribution tooltip
    Kaarin Vembar/Retail Dive
    Image attribution tooltip
    Column

    The Weekly Closeout: DSW bets on shoe repair and Under Armour finally addresses athleisure

    Shoppers can drop off their worn shoes at the footwear retailer’s stores. And the athletics brand is broadening its assortment.

    By Retail Dive Staff • Nov. 4, 2022
  • Rothy's M Street store in Georgetown
    Image attribution tooltip
    Cara Salpini/Retail Dive
    Image attribution tooltip

    Rothy’s taps Old Navy CMO for chief marketer role as it builds out C-suite

    Jamie Gersch will take on the position while another Gap Inc. veteran, Heather Archibald, joins as chief product and merchandising officer.

    By • Nov. 4, 2022