Citing store theft, 20 major retail CEOs call for Congress to pass marketplace transparency legislation

Millions of dollars worth of stolen goods are being sold online by hard-to-identify third-party sellers, according to the Buy Safe America Coalition.

By Daphne Howland • Dec. 10, 2021

With omicron landing in the US, do retailers actually need the vaccine mandate?

The National Retail Federation won a stay against the government's plan to have big companies immunize or test their employees. That squanders a chance to thwart the pandemic, experts say.

By Daphne Howland • Dec. 6, 2021

Creating a balance: fraud prevention strategies and revenue optimization

With fraud losses totaling $7 billion in the U.S. and $30 billion globally, retailers must find ways to protect their bottom line from erosion while growing the top line through sales.

Oct. 11, 2021

A smart decision to switch to smart safe solutions

As they grew, Bob's Stores needed to upgrade their cash management practices. Learn how they found efficiency through new systems.

By Kerry Williams • Sept. 27, 2021

Senators raise privacy concerns about Amazon One

Sens. Amy Klobuchar, Bill Cassidy and Jon Ossoff questioned the security of customer data and noted the technology raises additional anti-competitive concerns.

By Tatiana Walk-Morris and Cara Salpini • Aug. 17, 2021

E-commerce fraud prevention startup Forter raises $300M

The recent funding round, which the company will use to expand its global ecosystem, brings the company's valuation to $3 billion.

By Tatiana Walk-Morris • May 26, 2021

RFID's e-commerce growth spurt

The need for visibility drove companies to invest in solutions for their complete supply chain while Adidas is using the technology to verify provenance.

By Deborah Abrams Kaplan • May 5, 2021

E-commerce fraud to surpass $20B in 2021, report finds

Behavioral biometrics and secured APIs can help rein in the rising fraud, according to a recent Juniper report.

By Vaidik Trivedi • May 3, 2021

Office Depot parent expects over $20M loss due to malware attack

CompuCom, a subsidiary of the ODP Corporation, disclosed the incident earlier in the month and estimates an additional revenue loss of up to $8 million.

By Tatiana Walk-Morris • Updated March 31, 2021

Retailers embrace Senate effort to fight fakes sold through marketplaces

Amazon, where the problem is acute, so far hasn't joined broad industry support of the bipartisan measure.

By Daphne Howland • Updated March 24, 2021

Will US lawmakers rein in marketplace counterfeits?

As retailers like Amazon try to police knockoffs, congressional bills aim to regulate online merchants to protect consumers and brands.

By Tatiana Walk-Morris • March 16, 2021

Boost sales by factoring in this everyday driver of demand

There is one very influential external variable that too many retailers are still ignoring – the weather.

Feb. 22, 2021

Amazon, Salvatore Ferragamo sue alleged counterfeiters

The e-commerce giant has recently teamed up with other brands in court to tackle knockoff sellers.

By Tatiana Walk-Morris • Feb. 12, 2021

Organized retail crime costs retailers nearly $720K per $1B in sales: NRF

Though retailers want stricter laws to address the problem, they're also investing more in tech to combat organized criminals themselves.

By Tatiana Walk-Morris • Jan. 6, 2021

Vendor ransomware attack disrupts DSW's inventory management

The impact of cyberattacks on retailers and their vendors is even greater during this digital-first period brought on by the coronavirus pandemic.

By Emma Cosgrove • Dec. 10, 2020

Study: Two-thirds of shoppers concerned about holiday data breaches

The COVID-19 pandemic has forced reluctant shoppers to spend online, but many remain concerned about cybersecurity risks.

By Tatiana Walk-Morris • Nov. 19, 2020

5 ways sophisticated bots could turn your Black Friday campaigns into a #BotFriday disaster

The world's largest retailers lose millions of dollars to sophisticated bots each year. Do you know how these bots work and how to respond?

By Bethann Noble, Head of Product Marketing, White Ops • Oct. 26, 2020

Boost in e-commerce may lead to more counterfeits: study

With more consumers shopping online this year, the threat of online counterfeits looms, according to Red Points. 

By Tatiana Walk-Morris • Oct. 22, 2020

EBay to verify sneakers sold for more than $100

The retailer has introduced other authentication initiatives to build trust with online shoppers.

By Tatiana Walk-Morris • Oct. 15, 2020

With Guest mode, Google lets Assistant users interact without saving data

The new privacy-focused feature aims to give consumers more control of their user experience. 

By Tatiana Walk-Morris • Oct. 8, 2020

Amazon's product quality woes extend beyond its Marketplace

The e-commerce giant is facing Congressional scrutiny after a CNN report that several of its AmazonBasics products present serious safety hazards.

By Daphne Howland • Sept. 17, 2020

Verishop debuts Verified Shops program for vetted brands

By evaluating sellers on its platform, the company joins other e-commerce sites in attempting to provide customers with deeper authentication efforts. 

By Tatiana Walk-Morris • Sept. 14, 2020

EBay to authenticate, cut seller fees for luxury watches

The site’s new features aim to protect customers' funds and verify high-end watches.

By Tatiana Walk-Morris • Sept. 10, 2020

Retailers, trade groups join coalition against counterfeit sales

In the eyes of the Buy Safe America Coalition, third-party platforms' efforts to stop knockoffs have fallen short.

By Tatiana Walk-Morris • Sept. 4, 2020

Let's get real – navigating fear and the customer experience

If your current approach to Customer Experience is all about the "what" and the "right now," you're missing a huge opportunity to differentiate from the competition.

Aug. 27, 2020