The Backroom: Doug Stephens’ retail predictions for 2024

The retail and branding expert discusses the state of the consumer, the habits companies should leave behind in 2023 and what lies ahead in the new year.

By Retail Dive Staff • Dec. 28, 2023

Free shipping is more important to shoppers than same-day delivery: Forrester

The costs of implementing same-day and next-day delivery might not be worth it given the level of consumer interest in the service.

By Tatiana Walk-Morris • Dec. 28, 2023

Explore the Trendline➔

Digital innovation and technology trends in retail

Generative AI and TikTok Shop have replaced the metaverse and NFTs as the hot topics of the day — here’s a look at how brands are using them.

By Retail Dive staff

Unilever to acquire K18

The hair care brand, which was founded in 2020, takes a scientific approach to developing products.

By Caroline Jansen • Dec. 22, 2023

FTC antitrust trial against Amazon won’t start until mid-2026, at the earliest

The government wants to move more efficiently, while the e-commerce giant says the scope and complexity of the case require more time.

By Daphne Howland • Dec. 19, 2023

Are retailers ready for peak returns season?

E-commerce has surged at the end of the year, which could mean that more people than ever will bring back their purchases.

By Daphne Howland • Dec. 19, 2023

Zulily sues Amazon, alleges price-fixing

Zulily claims Amazon’s business practices hurt its bottom line. Amazon denies any wrongdoing.

By Nate Delesline III • Dec. 14, 2023

Farfetch gets Moody’s downgrade

The firm gave the luxury platform a rating of “poor standing” and “subject to very high credit risk” after the company canceled its Q3 earnings call.

By Laurel Deppen • Dec. 14, 2023

Amazon files motion to dismiss FTC antitrust lawsuit

The e-commerce giant said in its legal rebuttal that its business practices are lawful and represent “the very essence of competition.”

By Nate Delesline III • Dec. 12, 2023

Amazon cuts referral fees for some apparel sellers

The retailer said the changes are meant to improve the speed of delivery and reduce total costs to serve.

By Nate Delesline III • Dec. 6, 2023

Wish launches small parcel delivery service

WishPost Smart Parcel will allow shippers who don't sell on the e-commerce platform to use its logistics capabilities.

By Max Garland • Dec. 5, 2023

NLRB rules against Amazon in New York fulfillment center union organizing case

The National Labor Relations Board alleges the company unlawfully retaliated against some employees, including by changing work assignments.

By Nate Delesline III • Dec. 4, 2023

Brooks Running posts record 14% increase in Cyber Monday sales

Nearly half of those sales were from new customers. The athletics brand also reported an 8% year-over-year increase in online sales on Black Friday.

By Howard Ruben • Dec. 4, 2023

The Backroom: What’s the deal with EBITDA?

The earnings metric is widely used despite criticism that it can cloud the true picture. What companies emphasize it, and why?

By Retail Dive Staff • Nov. 30, 2023

Cyber Monday shoppers spent $12.4B online: Adobe

Digital sales during the holiday grew 9.6% year over year as shoppers embraced mobile and buy now, pay later.

By Tatiana Walk-Morris • Nov. 29, 2023

Amazon Cyber Week sales surpass previous years

The e-commerce giant is touting a successful Black Friday and Cyber Monday, despite declining to share exact figures.

By Tatiana Walk-Morris • Nov. 29, 2023

Shein reportedly files for IPO

The fast-fashion giant had reportedly been eyeing the move all year, while it has faced scrutiny from U.S. lawmakers over its supply chain practices.

By Laurel Deppen • Nov. 28, 2023

Walmart is widening the gap with Amazon in grocery e-commerce, report finds

The retailer's share of the online grocery market will expand to nearly 27% by the end of 2024, while Amazon’s will slip to 18.5%, according to Insider Intelligence.

By Sam Silverstein • Nov. 27, 2023

Poshmark’s Secondhand Sunday returns with live shopping events

The resale platform, which launched the holiday last year, is hosting live events and encouraging shoppers to embrace circular fashion during the season.

By Xanayra Marin-Lopez • Nov. 15, 2023

Amazon expands Buy with Prime features in time for the holidays

Prime members can access a live chat, streamlined returns and order tracking when they use Buy with Prime on other brands’ online stores. 

By Tatiana Walk-Morris • Nov. 15, 2023

2023 holiday ecommerce sales surge to bring a tide of chargeback volume

Discover strategies to protect your revenue and optimize how your departments work together in this guide to scaling operations and embracing automation for a more profitable year-end. 

By Ronen Shnidman • Nov. 13, 2023

Amazon Fashion chief exits

Muge Erdirik Dogan has stepped down as head of Amazon Fashion and Fitness, with company veteran Jenny Freshwater taking over the role.

By Daphne Howland • Nov. 10, 2023

Shoppers spent record $76.8B online in October: Adobe

Data shows that consumers are being strategic in managing their holiday budgets and taking advantage of early deals, according to a new report. 

By Tatiana Walk-Morris • Nov. 10, 2023

TikTok Shop to offer authenticated handbags

The social media platform partnered with Real Authentication as more online retailers introduce verification services.

By Tatiana Walk-Morris • Nov. 9, 2023

Amazon is extending grocery delivery and pickup to non-Prime users nationwide

The online services are now available to non-members through Amazon Fresh, and will soon expand to markets where Whole Foods operates.

By Jeff Wells • Nov. 9, 2023

Walmart, Amazon see gains in fulfillment pivots as holidays near

The rival retailers are zeroing in on improved speed and efficiencies with changes to their e-commerce fulfillment strategies. 

By Catherine Douglas Moran , Kelly Stroh • Nov. 9, 2023