Reformation implements new AI planning tool, helping in-stock rates

The apparel brand's Q3 net revenue jumped 19% and analysts remarked on its strong performance as a newly public company.

By Dani James • Nov. 6, 2026

Amazon adds over 100 Alexa for Shopping functions

New capabilities include managing subscriptions, resolving billing questions, and creating and editing lists and registries. 

By Tatiana Walk-Morris • Nov. 5, 2026

Explore the Trendline➔

What's shaping the e-commerce landscape?

From pivots in digital strategies to challenges retailers must overcome with reverse logistics, here are some of the forces shaping online retail.

By Retail Dive staff

Wayfair notches ‘strongest quarter of growth’ since the pandemic

The retailer posted nearly 10% revenue gains and 4.7% growth in active customers in Q3, even as consumer spending habits change in the home category.

By Caroline Jansen • Nov. 4, 2026

AI recommendations are leading to returns

The problem may not have to do with the technology itself, but rather the product description data, according to a new report.

By Nicole Silberstein • Nov. 3, 2026

Your catalog may already be visible to AI agents. Making it trustworthy is the next step.

Three barriers hinder agentic optimization. Discover how AI agents evaluate products and sway shoppers.

Nov. 2, 2026

Amazon CEO says retail business is being slept on

Andy Jassy spoke in depth about AWS and AI during a Q3 earnings call, but reiterated the importance of the company’s store progress.

By Dani James • Oct. 30, 2026

Fanatics revamps outfit curation tool with OpenAI

A new version of the retailer’s Shop the Look tool generated 10% higher engagement in a pilot.

By Tatiana Walk-Morris • Oct. 29, 2026

Most consumers aren’t using AI for product discovery, yet

Retailers should consider the quality of their metadata to prepare for a predicted upswing in AI usage, new research finds.

By Nicole Silberstein • Oct. 29, 2026

Agentic commerce: The infrastructure is ready for AI agents. Is your store?

With the holidays approaching, check these signals to assess your AI readiness (and check it twice).

Oct. 26, 2026

Etsy updates AI use policies to emphasize craftsmanship

While it’s implementing more AI, the online marketplace now requires at least one authentic, non-AI generated image in most seller listings.

By Dani James • Oct. 23, 2026

Walmart welcomes external AI agents — with some guardrails

The mass retailer is focused on transparency and customer control with a new AI agent profile feature and updated agent terms.

By Dani James • Oct. 22, 2026

EBay cuts 1K jobs, downsizing for the second time this year

The layoffs, affecting about 9% of the marketplace giant’s global workforce, will impact all regions where it operates.

By Daphne Howland • Oct. 22, 2026

Tractor Supply taps former Home Depot exec as chief technology, digital officer

Fahim Siddiqui will oversee digital operations and work to bolster long-term growth by improving the retailer’s customer experience.

By Tatiana Walk-Morris • Oct. 22, 2026

Why customers are fed up with AI chatbots

Few things will cause a customer to immediately request — or demand — a live agent like a bot that misunderstands them.

By Matt Vartabedian • Oct. 22, 2026

Amazon eyes 300K holiday hires

The e-commerce giant is increasing U.S. holiday staffing by 20% compared to the past three seasons.

By Kaarin Moore • Oct. 21, 2026

Can Best Buy be the new gaming boss?

The electronics retailer is piloting a gaming hub that brings together content, deals and preorders, and will also open a dedicated gaming hub inside a store in California.

By Tatiana Walk-Morris • Oct. 20, 2026

UPS’ Happy Returns comes to TikTok Shop

Pacsun and Everlane are among the retailers tapping into the new integration ahead of the post-holiday returns rush.

By Max Garland • Oct. 20, 2026

Walmart opens next-gen California facility to boost West Coast fulfillment

The 900,000-square-foot site is equipped with an automated storage and retrieval system to help increase order capacity to enable faster shipping.

By Kelly Stroh • Oct. 19, 2026

Bealls to debut mobile app

The app is intended to create a more connected shopping experience across channels, while also supporting the retailer’s strategy around loyalty.

By Tatiana Walk-Morris • Oct. 15, 2026

Gen Z, Gen Alpha and the AI-ificiation of retail this holiday season

AI is “rewiring” the brains of today’s youth, at the same time that they’re craving physical experiences. Can retailers strike the right balance?

By Cara Salpini • Oct. 13, 2026

The next era of retail tech — with AI at the core

Retail is changing fast. Discover how AI and mobility are redefining the store of tomorrow.

By Ian Slack • Oct. 12, 2026

Online spend during Amazon’s Prime Big Deal Days neared $10B in the US

The retailer’s two-day event drove sales at multiple stores including Walmart as consumers hunted for bargains and discounts ahead of the holiday rush.

By Lara Ewen • Oct. 9, 2026

Amazon retail division hit by job cuts

The e-commerce giant is changing the structure of its stores business, impacting hundreds of employees.

By Dani James • Oct. 8, 2026

Walmart debuts 1-hour express pickup, ASL service ahead of holidays

The mass retailer will expand the new pickup option nationwide in the upcoming weeks and is using Sorenson for in-store American Sign Language interpretation.

By Dani James • Oct. 8, 2026

ThredUp CEO on AI costs: ‘I was both surprised and didn’t care’

James Reinhart said nothing should be done to slow employees’ use of AI because the benefits will outweigh those initial costs eventually.

By Dani James • Oct. 8, 2026