Authentication underpins ability to serve consumer behavior shaped by COVID-19

Merchants that use digital authentication as an opportunity to improve the buyer’s journey will be rewarded with happier and more loyal customers.

By David Krasinski • April 23, 2020

Casper lays off 21% of staff, CFO to exit

The workforce cuts and executive departure come as the company said it's winding down its European unit to focus on North American operations.

By Caroline Jansen • April 22, 2020

Explore the Trendline➔

What's shaping the e-commerce landscape?

From pivots in digital strategies to challenges retailers must overcome with reverse logistics, here are some of the forces shaping online retail.

By Retail Dive staff

Portland, Maine backtracks to allow curbside and delivery by nonessential retail

After an outcry last week, the city council on Monday said they won't enforce rules that appear to be among the most restrictive in the country.

By Daphne Howland • April 21, 2020

Pet retailers see a boost during the pandemic

The industry is taking a hit with most stores temporarily closed due to the coronavirus. But consumers are still spending on their pets.

By Caroline Jansen • April 21, 2020

DSW, Hy-Vee team up to sell shoes

Eventually, there will be shoe shops inside the Midwestern grocers' stores but the partnership launches first with a "digital experience."

By Jessica Dumont • April 17, 2020

Amazon continues to gain share in apparel

The e-commerce giant is making strides in the category, but can't shake customer perceptions of it as a discounter, per a Coresight Research report.

By Daphne Howland • April 16, 2020

Neighborhood Goods to waive in-store fees for brands impacted by the pandemic

The department store concept will collect a smaller percentage of their sales as well, in an attempt to get businesses up and running again.

By Tatiana Walk-Morris • April 15, 2020

Grocers are wait-listing shoppers to cope with e-commerce demand

Amazon is putting new online grocery customers in a queue, while companies like ShopRite have installed virtual lines to manage site inflow.

By Jeff Wells • April 14, 2020

New Walmart e-commerce exec leaves to take the helm at eBay

Jamie Iannone took the position at the retail giant only last month, after revamping the digital business at its Sam's Club warehouse unit.

By Daphne Howland • April 13, 2020

Pinterest adds new ‘shop’ tabs and curated style guides

The social platform made several upgrades to encourage shopping through its search function, as well as through user pins and boards.

By Tatiana Walk-Morris • April 9, 2020

COVID-19 forces layoffs at Le Tote, Lord & Taylor

The apparel rental company, which bought the department store last summer for $100 million, is operating online only until stores can reopen.

By Daphne Howland • April 7, 2020

Bed Bath & Beyond, 1-800-Flowers reach agreement over PersonalizationMall.com

The deal, which 1-800-Flowers allegedly tried to back away from, spurring the home goods retailer to file a lawsuit, is expected to close by Aug. 3.

By Daphne Howland , Caroline Jansen • Updated July 22, 2020

Amazon confirms indefinite Prime Day postponement

Usually held in mid-July, the event will happen later this year, with dates varying by location, the company said.

By Daphne Howland • Updated July 23, 2020

EBay pledges $100M to help small businesses move online

During a pandemic that has made e-commerce more important than ever, the online marketplace is launching tools to help small businesses transition.

By Tatiana Walk-Morris • April 6, 2020

What the coronavirus means for DTC brands

Digital natives may not face the massive store closures brick-and-mortar retailers are grappling with, but they have their own obstacles.

By Caroline Jansen • April 2, 2020

Startup Fast raises $20M to streamline e-commerce checkout

The Series A funding round was led by Stripe with the aim to accelerate the rollout of its Fast Checkout technology. 

By Tatiana Walk-Morris • April 2, 2020

The apparel industry had an inventory problem before coronavirus. What now?

Universal recommendations are hard to come by for "nonessential" retailers and wholesalers. But some trends are starting to surface.

By Emma Cosgrove • March 26, 2020

Many shoppers worry about fake goods during COVID-19 outbreak

Over two-thirds of shoppers are concerned that the outbreak will lead to more counterfeit or low-quality goods being sold online, Red Points found.

By Tatiana Walk-Morris • March 23, 2020

Casper's quarterly loss narrows after public debut

However, the mattress brand provided weaker than anticipated first quarter earnings guidance as a result of the evolving situation around COVID-19.

By Caroline Jansen • March 23, 2020

E-commerce pulls back amid pandemic precautions

It seems like digital sales should benefit retailers during a global disease outbreak. For many, health and safety concerns extend to those operations too.

By Daphne Howland • March 20, 2020

Shopify launches 3D model, video integration for merchants

The e-commerce platform introduced new features to entice customers and support sellers. 

By Tatiana Walk-Morris • March 19, 2020

Amazon resumes intake of 'all products' into fulfillment centers

The e-commerce giant had previously prioritized medical supplies and household items deemed "essential," but continued to take all customer orders.

By Daphne Howland • Updated April 14, 2020

Amazon hires 100K, opens 75K additional roles as COVID-19 surges demand

E-commerce has boomed as consumers worldwide practice social distancing and self-quarantining, leading e-tailers to amp up their supply chains to cope.

By Shefali Kapadia • Updated April 13, 2020

Out-of-stocks surge at Amazon amid panicked shopping

The e-commerce giant is out of some key goods and is extending shipping times as consumers stockpile amid the COVID-19 pandemic.

By Ben Unglesbee • March 16, 2020

Champion moves its budget C9 brand to Amazon Fashion

The HanesBrands line was previously an exclusive at Target, which has since developed its own activewear private label.

By Daphne Howland • March 11, 2020