Nordstrom brings the department store into the 21st century

The retailer has constructed a diverse ecosystem in New York City. Its fate may be a test for the whole segment.

By Daphne Howland • Jan. 17, 2020

Retail Therapy: The candle that proves even Goop can outdo itself

Gwyneth Paltrow's lifestyle-commerce brand released a $75 product, which claims, "This smells like my vagina."

By Caroline Jansen • Jan. 17, 2020

Explore the Trendline➔

How artificial intelligence is shaping retail

More retailers are leaning on AI as a tool, tapping into the tech to improve customer service and support supply chain functions.

By Retail Dive staff

Moody's warns department stores to brace for another tough year

More stores will have to close for the sector to regain its footing, the ratings firm said Wednesday.

By Daphne Howland • Jan. 16, 2020

Holiday shoppers spent more than $50B via smartphone

Mobile accounted for 84% of the season's e-commerce growth, according to a new report by Adobe. 

By Tatiana Walk-Morris • Jan. 16, 2020

'It's happening in a big way': The future of re-commerce in retail

Top executives from ThredUp, Rebag, Rent the Runway and Urban Outfitters' Nuuly discussed the role of the circular economy during the NRF's Big Show.

By Caroline Jansen • Jan. 15, 2020

Retail Therapy: Hinge wants you to destroy its products in the name of love

The dating service wants users to "delete" its merchandise — along with its app — once they find true love.

By Caroline Jansen • Jan. 10, 2020

5 predictions for the future of retail

Emerging technologies continue to drive digital disruption and customer experience is fast becoming the new currency, writes Gartner's Robert Hetu.

By Robert Hetu • Jan. 9, 2020

The future of retail: What 2020 and beyond will bring to the industry

Retail futurist Doug Stephens offers his predictions for e-commerce, brick-and-mortar stores and more as a new decade dawns. 

By Daphne Howland • Jan. 8, 2020

10 retail trends to watch in 2020

From the evolution of pure-play e-commerce to the purpose of brick and mortar, the Retail Dive team serves up its predictions for 2020.

By Kaarin Moore , Ben Unglesbee , Cara Salpini , Daphne Howland , Caroline Jansen • Jan. 6, 2020

Nearly half of consumers would pay more for a better shopping experience

Despite improved digital tech, retailers are struggling to deliver coherent encounters with brands, according to an Accenture study.

By Tatiana Walk-Morris • Jan. 2, 2020

40% of Americans shopped DTC in the past year

As more consumers are buying from direct-to-consumer brands, traditional retailers are looking for ways to capitalize on their popularity. 

By Lisa Rowan • Dec. 30, 2019

Retail Therapy: The best (and worst) retail moments this holiday season

From Tiffany's $112,000 Advent calendar to Neiman Marcus' champagne-filled gift guide, retailers held nothing back. This week, we recap our favorites.

By Caroline Jansen • Dec. 23, 2019

Retail Therapy: Asos pins itself to absurdity

The fast-fashion website is selling a pair of safety pins it's marketing as earrings in hopes of securing consumers' dollars.

By Caroline Jansen • Dec. 20, 2019

Consumers' common return reason? Wrong color, size or fit

One-third of consumers don't find the returns process to be easy, leaving room for improvement from retailers, a Narvar report found.

By Tatiana Walk-Morris • Dec. 18, 2019

Retail to keep growing in 2020 as investments pay off, Moody's says

Analysts expect "broad-based" increases in operating profit, but not every sector of the industry will enjoy growth. 

By Ben Unglesbee • Dec. 17, 2019

November's sluggish retail sales aren't worrying the industry yet

Independent and NRF analysts blamed the late Thanksgiving holiday for an industry performance that fell short of expectations. 

By Ben Unglesbee • Dec. 16, 2019

Walmart, Amazon continue to lead online grocery

Walmart has a greater share of the online grocery market while Amazon sees higher shopper satisfaction, according to a study from Retail Feedback Group. 

By Lauren Manning • Dec. 16, 2019

Gen Z shoppers to give more secondhand gifts

About a quarter of holiday shoppers will give resale items as presents this year, according to a Deloitte report.  

By Tatiana Walk-Morris • Dec. 13, 2019

Retail Therapy: Smirnoff's dreaming of an 'Iced' Christmas

The beverage company formed a partnership with a premium home goods brand that's as fake as the products described in the collection.

By Caroline Jansen • Dec. 13, 2019

Over a quarter of US shoppers have purchased counterfeit goods: Report

Fake items erode brand trust, according to a study by Incopro, but some consumers are warming up to buying knockoffs.

By Tatiana Walk-Morris • Dec. 9, 2019

Trailblazer of the Year: Universal Standard

The brand that designs for everybody doesn't want to talk about size. "We just think you shouldn't make an emotional payment when you buy clothes," co-founder Alexandra Waldman says.

By Daphne Howland • Dec. 9, 2019

What's gained and lost when retailers drop firearms sales

Two of the nation's largest hunting retailers exited the category ahead of an important selling season. 

By Lara Ewen • Dec. 5, 2019

A record 189.6M shopped over Black Friday weekend: NRF

With six fewer days, shoppers may have been eager to take advantage of their time off to get things done, and they did so on and offline.

By Daphne Howland • Dec. 4, 2019

What do consumers want for the holidays? A better environment

Shoppers are opting to buy from retailers that support sustainability and other social issues.

By Tatiana Walk-Morris • Dec. 3, 2019

2019 wrap-up and looking ahead to 2020: How to best optimize the retail and hospitality associate

Learn to leverage the upcoming holiday season, how work will transform over the next decade, and get a sneak peak into NRF’s Big Show in 2020.

By John Orr, SVP of Retail Strategy, Ceridian • Dec. 2, 2019