Technology


  • Making a card payment
    Image attribution tooltip
    PeopleImages via Getty Images

    Merchants frustrated with fees, tech issues

    Inflation-weary business owners are less satisfied with their merchant service providers this year, a J.D. Power survey showed.

    By Caitlin Mullen • Feb. 6, 2023
  • Faherty storefront in Washington, D.C.'s Georgetown neighborhood
    Image attribution tooltip
    Caroline Jansen/Retail Dive

    ‘The music has stopped’: A look at venture capital in retail

    VC funding in retail declined in 2022, and a slew of layoffs in 2023 paints a bleak picture. But it could just signal a return to normal.

    By Feb. 6, 2023
  • Trendline

    How marketplaces are evolving

    From regulation and counterfeits to the launch of new platforms, here's where marketplaces are cropping up in retail.

    By Retail Dive staff
  • A person at a table in a clothing store wrapping up a piece of garment with a mobile payment stand with the Square logo in from of them.
    Image attribution tooltip
    Permission granted by Square
    Sponsored by Square

    The top retail trends for 2023

    Discover the top trends in the retail industry for 2023. 

    By Maya Rollings • Feb. 6, 2023
  • Exterior of a J.C. Penney store.
    Image attribution tooltip
    "JC Penney" by Mike Mozart is licensed under CC BY 2.0

    J.C. Penney names new chief transformation and strategy officer

    Keith Melker comes to the retailer from property management company Wehner Multifamily, where he served as CEO. 

    By Feb. 3, 2023
  • Image attribution tooltip
    400tmax via Getty Images

    M&A, IPO activity fell throughout 2022

    Online retail saw a 32% year-over-year decline in the number of deals in 2022, according to a report from Hampleton Partners.

    By Feb. 3, 2023
  • Hand holding a mobile phone with the ebay and Notable Live logos on it, as well as the faces of three different people.
    Image attribution tooltip
    Courtesy of Notable Live

    EBay, Notable Live partner on NFTs, experiences for sports fans

    The e-commerce platform, which invested in Notable Live, wants to offer experiences, digital tokens and athletic merchandise to sports fans.

    By Tatiana Walk-Morris • Feb. 2, 2023
  • Five pastel-colored shoes, without their mates, float against a cloudy-sky background.
    Image attribution tooltip
    Courtesy of Lululemon

    Nike sues Lululemon over shoe manufacturing patents

    The Canadian apparel brand, known for its performance fabrics, released its first footwear designs less than a year ago.

    By Feb. 1, 2023
  • Pottery Barn Kids, Pottery Barn Teen launch mobile apps

    The apps allow shoppers to view items from 3D rooms, schedule appointments with designers virtually or in-store and create gift registries.

    By Tatiana Walk-Morris • Jan. 31, 2023
  • Person laying back on a couch with a computer and a credit card shopping.
    Image attribution tooltip
    pixdeluxe via Getty Images

    E-commerce sales exceeded $1 trillion in 2022: report

    Total digital retail commerce hit a record in Q4 last year, reaching $332.2 billion, according to Comscore.

    By Tatiana Walk-Morris • Jan. 31, 2023
  • A photo of a Serve Robotics robot driving on a sidewalk.
    Image attribution tooltip
    Courtesy of Serve Robotics

    7-Eleven delivery robots hit the streets

    Customers ordering from the 7Now app in West Hollywood, California, may get the option to have their order sent via a Serve Robotics delivery bot.

    By Jessica Loder • Jan. 31, 2023
  • Mobile shopping.
    Image attribution tooltip
    Retrieved from Piqsels.

    Monos, Quince, Skims among fastest growing apparel and accessories brands: report

    The top digital brands got more than a quarter of their traffic from organic search, according to a recent report from Similarweb.

    By Tatiana Walk-Morris • Jan. 30, 2023
  • David's Bridal opens a store in Naperville, Illinois.
    Image attribution tooltip
    Courtesy of David's Bridal

    David’s Bridal launches wedding planning platform with vendor marketplace

    Wedding vendors can join the platform for free and create their own webpage to advertise to couples.

    By Tatiana Walk-Morris • Jan. 30, 2023
  • Online shopping in a cafe
    Image attribution tooltip
    filadendron via Getty Images
    Sponsored by American Express and PayPal

    Leverage your advantages: 4 ways small businesses can hit the ground running in 2023

    With the new year comes a fresh slate full of opportunity, and what you do in the beginning of the year can help set you up for success in the months to come.

    Jan. 30, 2023
  • Woman checking out via POS machine
    Image attribution tooltip
    Permission granted by SpotOn
    Sponsored by SpotOn

    5 POS software integrations helping independent retailers compete

    More than a cash register, the modern POS can function as the central cog of your retail operation.

    Jan. 30, 2023
  • Person holding a cellphone
    Image attribution tooltip
    Permission granted by FashionGo
    Sponsored by FashionGo

    Values of an online B2B marketplace for retailers and Wholesale brands

    From easily discovering and connecting with new brands and products to creating new business opportunities, B2B Marketplaces are here to stay.

    Jan. 30, 2023
  • A bright yellow sign against a blue roof says "Best Buy" in bold black letters.
    Image attribution tooltip
    Daphne Howland/Retail Dive

    Best Buy Canada reportedly laying off 700

    The company's services could balance softening demand for consumer electronics, according to analysts.

    By Jan. 27, 2023
  • A red Levi's tab sign against a bright blue sky.
    Image attribution tooltip
    Daphne Howland/Retail Dive
    Column

    The Weekly Closeout: Foot Locker faces privacy suit and Levi’s misquotes Mark Twain

    A lawsuit alleges the athletics retailer violated California’s privacy act. Meanwhile, Levi’s CEO Chip Bergh cited the author on why skinny jeans are not dead.

    By Retail Dive Staff • Jan. 27, 2023
  • The Home Depot signage on a storefront entry, with a row of christmas trees in the front.
    Image attribution tooltip
    Justin Sullivan/Getty Images via Getty Images

    Home Depot launches in-house app to prioritize employee tasks

    Sidekick, the machine learning-powered platform built in-house, is currently live at 600 stores.

    By Roberto Torres • Jan. 27, 2023
  • Mannequins flank a wispy decorative branch in a shop window that reads "Shop. Sell. Keep It Real."
    Image attribution tooltip
    Daphne Howland/Retail Dive

    The RealReal taps Neiman Marcus vet as CEO

    John Koryl most recently led digital strategy at Canadian Tire Corporation and takes the job eight months after founder Julie Wainwright’s abrupt exit.

    By Jan. 26, 2023
  • Smartphone in person's hand
    Image attribution tooltip
    Courtesy of Shopreme
    Deep Dive

    Grocers weigh the pros and cons of scan-and-go

    Despite Wegmans’ decision to abandon the technology last year, other retailers continue to offer the convenience-focused service — and more are showing interest in it, industry officials said.

    By Sam Silverstein • Jan. 25, 2023
  • A person holds a mobile phone with a screen that has a vest on it.
    Image attribution tooltip
    Anchiy via Getty Images

    Mobile commerce is on the rise, but obstacles remain

    A third of U.S. consumers who don’t shop on their phones said that’s because it’s easier to shop on a computer, Forrester found.

    By Tatiana Walk-Morris • Jan. 25, 2023
  • People walk around in front of Saks Fifth Avenue and Hudson's Bay department stores.
    Image attribution tooltip
    "Hudson's Bay" by Jeff Hitchcock is licensed under CC BY 2.0

    E-retailers Saks, Saks Off 5th, The Bay resort to layoffs amid turmoil in tech

    In 2021, HBC split the online and brick-and-mortar operations of its companies to gain financial and talent advantages. Now, all three spinoffs are cutting jobs.

    By Jan. 25, 2023
  • A white truck is parked in front of a Lowe's store on a clear, bright day.
    Image attribution tooltip
    Daphne Howland/Retail Dive

    How a Black Friday website crash prepped Lowe’s for the pandemic

    CEO Marvin Ellison said the 2018 incident spurred changes that paid off two years later when the retailer saw a huge surge in demand.

    By Jan. 25, 2023
  • The Google logo adorns the outside of their NYC office Google Building 8510 at 85 10th Ave on June 3, 2019
    Image attribution tooltip
    Drew Angerer via Getty Images

    DOJ slams Google to end ‘monopolistic grip’ on digital advertising

    Following a previous antitrust suit focused on search, the DOJ now has its sights set on the firm’s alleged “stranglehold” on the ad-tech ecosystem. 

    By Chris Kelly • Jan. 25, 2023
  • Person in a wheelchair wearing a crossbody bag from the Jansport Adaptive Collection
    Image attribution tooltip
    Courtesy of Jansport

    JanSport introduces adaptive backpack collection

    The backpacking company modified its original models to meet the needs of those with limited mobility.

    By Jan. 24, 2023