Mobile sales shoot up in April

Shoppers are increasingly more at ease when completing m-commerce transactions.

By Daphne Howland • May 8, 2014

Texting emerges as key to customer service

Consumers prefer live text help rather than web chats, though they still want to complain on the old-fashioned telephone.

By Daphne Howland • May 8, 2014

Explore the Trendline➔

How artificial intelligence is shaping retail

More retailers are leaning on AI as a tool, tapping into the tech to improve customer service and support supply chain functions.

By Retail Dive staff

Google Now uses mobile and location in a whole new way

Android users can get a reminder that they searched for a particular item when they pass by a store that may have it.

By Daphne Howland • May 7, 2014

PayPal exec out after crazy late-night tweets

After less than two months as the payment company’s strategy director, Rakesh Agrawal is out.

By Daphne Howland • May 6, 2014

PayPal launches fingerprint checkout

Biometrics has arrived for Samsung Galaxy S5 users.

By Daphne Howland • May 6, 2014

New hashtag extends Amazon shopping to Twitter

Shoppers can use the hashtag #AmazonCart to make the product appear in their Amazon shopping carts. 

By Daphne Howland • May 5, 2014

Google expands retail efforts with Rangespan

The new acquisition leverages data to match consumer demand with supply chains and product availability.

By Daphne Howland • May 5, 2014

Nearly half mobile users happy to be pinged, if it's worth it

Promotions, discounts, and info are worthy trades for access to their phones, mobile customers say.

By Daphne Howland • May 1, 2014

Can digital be retail's mortar between the bricks?

Brick-and-mortar retailers have good reason to embrace consumers’ web and mobile activity: It may be what’s driving them to the store.

By Daphne Howland • May 1, 2014

Two Supreme Court rulings likely to deter 'patent trolls'

Companies victimized by entities seeking money for patents now have more of an incentive to fight them in court.

By Daphne Howland • April 30, 2014

Target's new CIO has major tech security credentials

The new hire is part of Target's strategy to recover from a major data breach late last year. 

By Daphne Howland • April 30, 2014

Twitter's 'Website Card' aims to drive users to retail sites

The social media network’s new ad unit helps marketers by providing eye-catching content.

By Daphne Howland • April 29, 2014

Many shoppers access websites or mobile, then go to the store

Some abandoned shopping carts on retailer websites may actually be serving as wish lists for brick-and-mortar shopping.

By Daphne Howland • April 29, 2014

Bitcoin value falls in the face of more regulations

With China and other countries stepping up regulations, bitcoin exchanges are forced to respond.

By Daphne Howland • April 28, 2014

DKNY adopts unique new wearable app

The technology allows smartphone users to identify apparel and accessories with an embedded chip. 

By Daphne Howland • April 28, 2014

QueVision harnesses data to cut checkout lines

An infrared camera system predicts checkout needs so customer wait times can be curtailed.

By Daphne Howland • April 25, 2014

Survey finds most shoppers say no to in-store tracking

Even mobile app users have been slow to adapt to in-store mobile shopping technologies.

By Daphne Howland • April 24, 2014

Visual search tech startup Slyce makes moves

Toronto-based Slyce has secured $10.75 million in funding and says it’s close to unleashing its Amazon Flow-like technology.

By Daphne Howland • April 23, 2014

Bra fitting? There's an app for that

Lingerie startup ThirdLove may have struck gold with a new app helping women find a better fit. 

By Daphne Howland • April 22, 2014

Retailmenot swallows up shopping app Pickie

The content-catalog app has shut down immediately, and its team will transition from New York to Austin.

By Daphne Howland • April 17, 2014

Users trust retailers with data, somewhat

While digital users trust retailers more than the government or marketers, they want more regulation to protect their data.

By Daphne Howland • April 17, 2014

M-commerce up 100% in Q1

Retail sales via smartphones and websites are up over last year, thanks in part to improvements in apps and websites.

By Daphne Howland • April 17, 2014

Image-based search ads proliferating

Pictures are beginning to drive paid search spending, and much of the growth is in m-commerce.

By Daphne Howland • April 17, 2014

Heartbleed a mess for retailers

The news that the encryption software needed by most e-commerce sites was compromised has sent the internet into a tizzy.

By Daphne Howland • April 16, 2014

Twitter to monitor tweets, help marketers

With its acquisition of social data firm Gnip, the social network will be able to see more of what users are saying about companies and brands.

By Daphne Howland • April 16, 2014