How robots are ushering in a new era of retail customer service

While robots and technology may seem like a threat to human retail workers, their work could help free up employees to do what they do best. 

By Daphne Howland • Aug. 24, 2015

Retail analytics startup IntelligenceNODE raises $4M in funding

The analytics platform promises to streamline merchandising across channels. 

By Ian P. Murphy • Aug. 20, 2015

Explore the Trendline➔

How artificial intelligence is shaping retail

More retailers are leaning on AI as a tool, tapping into the tech to improve customer service and support supply chain functions.

By Retail Dive staff

More companies look to chief data officers to help lead data efforts

57% of CIOs in the U.S. say that the amount of data they will need to manage is set to rise 33% in the next 12 months.

By Ian P. Murphy • Aug. 20, 2015

eTail East 2015: How data is changing the way retailers do business

As retailers continue to learn more about their customers through data, fundamental changes to their organizational structures and priorities could be needed. 

By Kelsey Lindsey • Aug. 13, 2015

Are hearables the tipping-point wearable device?

In-ear devices could soon be the portable Amazon Echo, allowing consumers to perform practically any shopping function with just a spoken request.

By Ian P. Murphy • Aug. 13, 2015

IPO filings reveal Neiman Marcus's omnichannel ambitions and strategy

The department store chain is focused on expanding its digital presence.

By Ian P. Murphy • Aug. 11, 2015

Target's print Vogue ads will be mobile friendly and shoppable

These images for Vogue’s all-important September issue do a world of good for Target — especially if they really work well on shoppers’ phones.

By Daphne Howland • Aug. 11, 2015

IoT information at work in digital marketing

In a recent survey, more than half of executives say machine data is helping them target customers. 

By Ian P. Murphy • Aug. 10, 2015

The key to tight cybersecurity: Watch the vendors

In today's retail environment, retailers are really only as secure as their least secure vendor.

By Daphne Howland • Aug. 6, 2015

Elizabeth Arden: Pinterest fails to create traction

The beauty brand quietly abandoned the platform, citing lack of engagement. 

By Ian P. Murphy • Aug. 6, 2015

Target testing beacons in 50 stores nationwide

TechCrunch reports that the system, limited to iPhones now but soon expanding to Android, could be in all stores by the holidays.

By Daphne Howland • Aug. 6, 2015

Are robots the next step in the same-day delivery rush?

Entrepreneur Louis Borders hopes to pioneer robot-powered fulfillment. But his latest venture sounds a lot like another retailer we know.

By Daphne Howland • Aug. 6, 2015

Advertising on Instagram just got easier thanks to new API

The move will automate campaign planning and open the platform to smaller advertisers. 

By Ian P. Murphy • Aug. 5, 2015

Lowe's moves into Manhattan with high-tech stores

Window displays at the new Chelsea location feature live-animated Vine tutorial videos to help customers with various household tasks. 

By Ian P. Murphy • Aug. 4, 2015

Instagram click-to-buy feature on the way

The Facebook unit will introduce new ad formats in the months ahead, according to an investors' call last week. 

By Ian P. Murphy • Aug. 3, 2015

Yahoo buys social shopping site Polyvore

Flush with cash after Alibaba’s IPO last year, Yahoo is looking to buy its way out of some of the doldrums it finds itself in.  

By Daphne Howland • Aug. 3, 2015

Everlane debuts new app featuring one-click buying

The app was developed after the online retailer noticed that plenty of shoppers were browsing on its mobile website, but not converting. 

By Ian P. Murphy • July 31, 2015

Shopify beats estimates in first quarter

The storefront software firm saw growth in both client base and revenues. 

By Ian P. Murphy • July 31, 2015

CVS taps IBM's Watson for medical care and prevention

Putting the super computer in stores is a major milestone in CVS’s pivot to become a formidable healthcare service center. 

By Daphne Howland • July 31, 2015

Costco, dollar stores see more visits, sales than other retailers

A new attribution-measurement system found that shoppers spend 149% more money at Costco than the “average retailer.”

By Daphne Howland • July 30, 2015

Yozio raises $7M to beef up in-app attribution

The company is helping retailers track and source click-throughs, downloads, and sales in mobile apps. 

By Ian P. Murphy • July 29, 2015

As deadline looms, businesses still slow to prepare for EMV transition

58% of the companies surveyed say they are actively preparing for the EMV technology transition, while 55% would like to see the deadline postponed.

By Ian P. Murphy • July 28, 2015

Smartphones aid back-to-school shopping: study

Even bargain-hunters still buy most items in stores, however.

By Ian P. Murphy • July 27, 2015

Square said to be privately preparing IPO

The Jumpstart Our Business Startups (JOBS) Act allows businesses like Square that have reported less than $1 billion in revenue to privately work out the details of an IPO with the SEC.

By Daphne Howland • July 27, 2015

New measure tests retailers' web and mobile performance

Dynatrace tests site speeds in a variety of online environments. 

By Ian P. Murphy • July 24, 2015