Survey: Retailers fail to respond to 83% of social media messages

Sprout Social's latest index finds customer engagement is lacking and misplaced. 

By Ian P. Murphy • Nov. 19, 2015

Creating wish lists is now a leisure-time activity

Retailers are responding with apps that help shoppers detail their holiday wants. 

By Ian P. Murphy • Nov. 16, 2015

Explore the Trendline➔

Digital innovation and technology trends in retail

Generative AI and TikTok Shop have replaced the metaverse and NFTs as the hot topics of the day — here’s a look at how brands are using them.

By Retail Dive staff

A year after Apple Pay, where do mobile payments stand?

While Apple Pay has sparked a movement towards mobile payments, slow EMV conversion is holding widespread adoption back.

By Ian P. Murphy • Nov. 12, 2015

Is 'shop and scan' the way of the future? 6 retail experts weigh in

To eliminate one of the biggest inconveniences of physical stores, retailers are giving shoppers the power to be their own cashiers. 

By Kelsey Lindsey • Nov. 12, 2015

New 'Tally' robot designed to rapidly take stock of store shelves

Using high-res images, units can perform stock functions 25 times faster than humans. 

By Ian P. Murphy • Nov. 12, 2015

Instagram to amp up ads with 41 tech partners

The platform will help marketers manage campaigns and build engagement. 

By Ian P. Murphy • Nov. 11, 2015

Mobile tech still a challenge for many retailers

Rapid change stymies stores looking to create a seamless customer experience between channels. 

By Ian P. Murphy • Nov. 10, 2015

How Elle is using beacons to drive retail store visits

Elle prompted 500,000 in-store visits in five weeks with its new program.

By Daphne Howland • Nov. 10, 2015

Retailers' use of facial recognition tech igniting privacy debates

Wal-Mart, which is among the few retailers willing to admit it’s testing the technology, says it doesn’t have an ROI.

By Daphne Howland • Nov. 10, 2015

Facebook's new tool helps retailers measure foot traffic and trends

The move reflects the social network's 360-degree push into retail commerce. 

By Barbara Thau • Nov. 6, 2015

Walgreens is first retailer to incorporate Apple Pay into rewards program

The move advances Apple Pay's lead in the battle for mobile-wallet supremacy.

By Barbara Thau • Nov. 6, 2015

Wal-Mart, Peapod sync up with Amazon Dash-like Hiku

The gadget lets customers scan and voice their shopping lists, similar to Amazon's Dash buttons and Echo speaker. 

By Daphne Howland • Nov. 5, 2015

Levi's taps into massive amounts of store data with Intel tech

The cloud service delivers omnichannel insights from activity at its San Francisco flagship store. 

By Ian P. Murphy • Nov. 4, 2015

Google gears up for drone delivery by 2017

The move comes as retailers from Amazon to Wal-Mart explore these unmanned aircraft systems as the answer to instant package delivery.

By Barbara Thau • Nov. 4, 2015

Report: 76% of holiday sales will be spent on 1% of products

Wearable tech injects new life into electronics, while gift cards maintain their near decade-long spot as top seasonal gift.

By Barbara Thau • Oct. 30, 2015

QVC to launch Apple TV app with on-screen buy button

The app will compete with Amazon’s upcoming Fire TV shopping platform.

By Barbara Thau • Oct. 30, 2015

Why digital dominates the retail sales story this holiday season

Mobile commerce and ‘click-and-mortar’ shopping are among the key themes this season.

By Barbara Thau • Oct. 29, 2015

J.C. Penney betting on tech to restore billions in lost sales

CEO Marvin Ellison is focusing on modernizing operations to stay competitive: "We were heavy on art, not good at science."

By Barbara Thau • Oct. 29, 2015

MasterCard initiative turns clothes into wearable payments

Under the new design, dresses, gloves, and other accessories could function as mobile wallets. 

By Ian P. Murphy • Oct. 28, 2015

Target's new tool scouts the best houses for trick or treating

The retailer taps into user-generated content to generate holiday excitement. 

By Barbara Thau • Oct. 28, 2015

Chase developing mobile wallet to rival Apple Pay

The bank will partner with the MCX consortium to get the system into stores. 

By Ian P. Murphy • Oct. 27, 2015

Survey: Most consumers don't trust retailers with their data

"Intrusive" activities also undermine consumer trust. 

By Ian P. Murphy • Oct. 26, 2015

Westfield creates new data team to help digitize malls

The mall owner aims to create personalized and immersive shopping experiences with a dedicated analytics team.

By Barbara Thau • Oct. 26, 2015

Walgreens using interactive mapping tech to spot local trends

The retailer taps geo-location analytics to enhance its competitive edge. 

By Barbara Thau • Oct. 23, 2015

How Facebook is pushing to dominate mobile shopping

With Canvas and a new Shopping tab, the social network is making sure users never leave its app. 

By Ian P. Murphy • Oct. 22, 2015