IBM and Apple sign Boots for Sales Assist app

IBM and Apple put their iPad-based sales assistance app into 2,300 Boots stores.

By Dan O'Shea • June 23, 2016

Pinterest bags Tote for social media merchandising strategy

Pinterest acquires the talent behind the Tote m-commerce app as it continues to push toward new forms of social media monetization.

By Dan O'Shea • June 23, 2016

Explore the Trendline➔

How marketplaces are evolving

From regulation and counterfeits to the launch of new platforms, here's where marketplaces are cropping up in retail.

By Retail Dive staff

American Express eases fraud liability for non-EMV merchants

American Express joins Visa in blocking counterfeit fraud charges under $25 for merchants that have not yet made the transition to EMV payment terminals.

By Dan O'Shea • June 23, 2016

Localytics CEO: 'Retail is in a mobile engagement crisis'

Mobile is revolutionizing how consumers shop, but retailers are struggling to capitalize on the enormous opportunities the platform offers. Their missteps could alienate loyal customers, says Localytics chief Raj Aggarwal.

By Jason Ankeny • June 22, 2016

How the fractured customer journey is decimating the value of your marketing dollars

If you cannot see a single customer from a unified point of view, you won't know when that customer is ready to make a purchase, writes Revmatrix's Hemang Gadhia. 

By Hemang Gadhia • June 22, 2016

Modiface chatbot turns Facebook Messenger into lipstick sales tool

The chatbot now allows customers to try on lipstick using facial recognition technology. 

By Dan O'Shea • June 21, 2016

FAA outlines drone rules, e-commerce delivery ambitions stuck in holding pattern

The Federal Aviation Administration's 624-page rulebook doesn't cover drones designed for e-commerce delivery purposes, which likely will have to wait for later rulemaking.

By Dan O'Shea • June 21, 2016

MasterCard follows Visa in revamping EMV program

MasterCard is making changes to its EMV testing and activation procedures less than a week after rival credit card giant Visa did the same.

By Dan O'Shea • June 20, 2016

Amazon Prime Now expands to Paris, earns wrath of city officials

The mayor of Paris is lambasting the e-commerce giant for threatening the livelihood of local merchants, and not giving officials adequate notice of the launch.

By Dan O'Shea • June 20, 2016

Costco begins new era with Visa, Citi, waves goodbye to AmEx

Costco Wholesale today teams with Visa and Citigroup as its 17-year partnership with American Express comes to an end.

By Dan O'Shea • June 19, 2016

Target adds personalized offer recommendations to Cartwheel app

Since going live in 2013, Cartwheel has now saved Target customers more than $500 million.

By Daphne Howland • June 17, 2016

Visa: Wal-Mart Canada dragging customers into fee fight

After Wal-Mart Canada said it will start rejecting Visa cards, Visa accused the retailer of dragging its own customers into the middle of their ongoing disagreement.

By Dan O'Shea • June 16, 2016

Visa pushes to speed up EMV transition

Visa announced a number of new initiatives to accelerate merchants' adoption of EMV terminals. 

By Dan O'Shea • June 16, 2016

Target chooses 10 startups for first tech accelerator

Target + Techstars includes a 14-week residency at the company’s headquarters, mentoring, and a $20,000 capital infusion.

By Daphne Howland • June 16, 2016

Report: Wal-Mart checking out robotic shopping cart

The shopping cart can navigate stores without being pushed by a customer and provides other customer support functions.

By Dan O'Shea • June 15, 2016

Home Depot sues Visa, MasterCard over credit card security

The lawsuit alleges that the credit card giants are putting merchants at risk by employing security measures susceptible to fraud.

By Jason Ankeny • June 15, 2016

Facebook's new ads track in-store visits, purchases

The new tools help retailers track customers as they hop between channels in their shopping journey. 

By Daphne Howland • June 15, 2016

The Container Store rolls out Theatro employee wearables nationwide

After a one-store pilot program going back three years, the storage retailer is supplying smart wearable devices to employees in more than 70 of its 80 stores nationwide.

By Dan O'Shea • June 15, 2016

Apple Pay expanding to websites, challenging PayPal

But the long-awaited online payment option will only be available on Apple's Safari browser.  

By Daphne Howland • June 14, 2016

Pinterest taps Oracle Data Cloud to help track offline sales

The partnership between Pinterest and Oracle is designed to track how Promoted Pins impact offline sales.

By David Kirkpatrick • June 8, 2016

Mall landlords turn to tech to evolve and survive

In an era of declining traffic and fickle shoppers, mall owners are employing high-tech tools to help them appeal to retailers and shoppers alike.

By Daphne Howland • June 8, 2016

1-800-Flowers on chatbots, online gifting and the automation of thoughtfulness

As artificial intelligence interfaces replace human customer service representatives, retail transactions are becoming more convenient and, maybe, a little less human. Which is just how some customers want it.

By Lara Ewen • June 7, 2016

Target expanding dedicated smart home spaces to more stores

A Target store in suburban Minneapolis collects a variety of Internet of Things devices in one spot for display and trial, with similar spaces slated for locations in New York City and Cupertino, CA.

By Daphne Howland • June 6, 2016

Salesforce buys Demandware for $2.8b, upping e-commerce clout

The mega deal will create a new Salesforce Commerce Cloud business division. 

By Daphne Howland • June 2, 2016

Indiegogo founder Slava Rubin on e-commerce, the evolution of crowdfunding and bringing ideas to life

While its platform remains focused on helping entrepreneurs and creatives shepherd their projects from concept to market, Indiegogo is also emerging as a digital commerce force.

By Jason Ankeny • June 1, 2016