Westfield co-CEO Steven Lowy: 'Malls must be exciting places to be'

The “mall of the future” must incorporate technological innovations and interactive experiences “for physical real estate to continue to be relevant,” Lowy said at the Shoptalk conference.

By Jason Ankeny • May 17, 2016

Google launches shopping ads on mobile image search

As of 2016, 34% of all online retail purchases across the U.S. happen on mobile, Google executive Jonathan Alferness said at the Shoptalk 2016 retail conference.

By Jason Ankeny • May 16, 2016

Explore the Trendline➔

Digital innovation and technology trends in retail

Generative AI and TikTok Shop have replaced the metaverse and NFTs as the hot topics of the day — here’s a look at how brands are using them.

By Retail Dive staff

Ron Johnson's electronics marketplace Enjoy plots expansion into new US markets

The consumer electronics delivery and concierge startup will roll out in cities including Dallas, Houston and Miami over the next several months, Johnson said at the Shoptalk conference.

By Jason Ankeny • May 16, 2016

Hudson's Bay CEO: Online commerce won't replace brick-and-mortar retail

Physical stores still represent the nexus of the retail experience, Jerry Storch said at the Shoptalk conference.

By Jason Ankeny • May 16, 2016

Snapchat launches first shoppable ads for brands

The 10-second ads for Target and Lancome include calls-to-action instructing consumers to “swipe up” their device screen for additional content.

By Jason Ankeny • May 2, 2016

Wal-Mart appeals to tech startups for new retail innovations

The Technology Innovation Open Call effort invites startups to pitch disruptive technologies for retail, logistics, big data, security and social media.

By Daphne Howland • May 2, 2016

MasterCard unveils M/Chip Fast to speed up EMV transactions

The new technology allows users to remove their card from the point-of-sale terminal more quickly, without losing EMV's security benefits.

By Daphne Howland • April 28, 2016

Apple reports first revenue decline in 13 years

The technology company also reported the first sales drop for its signature iPhone devices, a strong sign that the growth of the smartphone market may be slowing down. 

By Davide Savenije • April 27, 2016

Survey: Retailers blame poor data insights for omnichannel struggles

Just 6% of retailers described their omnichannel readiness as “Excellent—fully implemented."

By Jason Ankeny • April 21, 2016

How American Apparel is boosting marketing creativity with data

Data has gotten flack in marketing for being tough to parse and for curtailing creativity. But for American Apparel, data allows them to humanize and personalize their marketing.

By Natalia Angulo • April 20, 2016

Retailers now leading cyber-attack target, eclipsing financial sector

In an especially alarming finding, many vulnerabilities were sitting on business IT systems for years, waiting to be exploited.

By Daphne Howland • April 20, 2016

CVS to launch Express pickup service with Curbside

The new effort, currently in pilot, enables consumers to place an order via mobile app and pick up their purchase an hour later.

By Jason Ankeny • April 19, 2016

How chatbots are going to redefine retail customer service

Bots—software that automates everyday customer service tasks—are poised to transform how retailers communicate with consumers. But experts say the human touch remains vital to shopper satisfaction.

By Daphne Howland • April 18, 2016

Facebook brings bots to Messenger in bid to redefine retail customer service

Chatbots are app-like software designed to automate customer service tasks now offered via phone and e-mail.

By Daphne Howland • April 13, 2016

Target to pilot connected health sections in 550 stores

The program is part of Target's broader push into personal wellness. 

By Jason Ankeny • April 12, 2016

Ikea tests virtual reality with new 'kitchen experience' app

Through the app, consumers can explore life-size kitchen settings, change cabinet and drawer colors, and stretch or shrink themselves.

By Jason Ankeny • April 7, 2016

Report: Amazon acquires AI photo tech startup Orbeus

Amazon’s Web Services cloud-computing unit is widely seen as supporting its retail profits, which have lagged behind costs.

By Daphne Howland • April 7, 2016

Kik launches chatbot shop for brands to connect with consumers

The popular messaging app will enable brands like Sephora and H&M to provide styling and product advice to customers, as well as the ability to purchase directly from within the app.

By Kelsey Lindsey • April 6, 2016

Burberry runs first luxury Snapchat Discover campaign

The campaign promotes the launch of the Mr. Burberry men’s fragrance and grooming product line. 

By Jason Ankeny • April 5, 2016

MasterCard: 67% of branded credit cards now feature EMV chips

About 1.2 million merchant locations nationwide now accept EMV-enabled payments, a 121% increase since October. 

By Jason Ankeny • April 1, 2016

Amazon triples Dash Button brand lineup, orders surge 75% in Q1

New Dash offerings include Doritos, Red Bull and Trojan condoms.

By Daphne Howland • March 31, 2016

Square's new tools bring payments to all retail sites

Build with Square allows developers to add Square's payment capabilities to their custom apps and websites. 

By Ian P. Murphy • March 31, 2016

TreasureHunt malware strain stealing swipe payment data

Cybersecurity experts said the malware intercepts consumer credit card information from POS systems.

By Ian P. Murphy • March 29, 2016

Report: Facebook Messenger set to support in-store payments

The popular chat app would process payments for items to be picked up in stores. 

By Ian P. Murphy • March 29, 2016

Survey: 42% of retailers haven't converted to EMV

 A majority of U.S. consumers remain willing to shop at retailers that continue to permit swipe payments.

By Ian P. Murphy • March 29, 2016