Operations: Page 24


  • A sign hangs near a Walmart store.
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    Joe Raedle / Staff via Getty Images
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    Walmart DEI gives up the ghost, giving way to ‘belonging’

    A cultural moment all but forced employers to pivot to DEI in 2020. If the retailer's decision demonstrates anything, it is how far the pendulum has swung since then.

    By Ryan Golden • Nov. 27, 2024
  • Donald Trump speaks at a campaign event in Reading, Pennsylvania.
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    Chip Somodevilla via Getty Images
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    Trump calls for 25% tariffs on imports from Canada and Mexico

    The president-elect also called for an additional 10% tariffs on imports from China as part of his day one White House plans. 

    By Philip Neuffer • Nov. 26, 2024
  • A customer using Happy Returns at an Ulta Beauty store Explore the Trendlineâž”
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    Courtesy of PayPal Inc.
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    Trendline

    The state of retail returns

    Retailers of all sizes are streamlining operations so customers can have a smooth return experience. 

    By Retail Dive staff
  • Two people with shopping bags, walking down the street on a snowy day.
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    vgajic via Getty Images
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    Why stores still spark joy around the holidays

    Online shopping has surged over the years, but it’s hard to replicate the discovery — and fun — of going to stores.

    By Nov. 26, 2024
  • Gray clouds over a Kohl's store, with an entrance to Sephora.
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    Daphne Howland/Retail Dive
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    Kohl’s names new CEO

    The department store has tapped Michaels CEO Ashley Buchanan to lead the retailer beginning early next year, replacing Tom Kingsbury.

    By Nov. 25, 2024
  • A big red sign on the side of a large department store building.
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    Daphne Howland/Retail Dive
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    Macy’s delays full Q3 report over millions in fraudulent expense accounting

    Starting in 2021 an employee hid $132 million to $154 million in delivery expenses, a disclosure overshadowing an otherwise decent quarter.

    By Nov. 25, 2024
  • Big Lots to remain open on Thanksgiving.
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    Courtesy of Big Lots
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    Big Lots sold to private equity

    An affiliate of Nexus Capital Management plans to acquire the retailer for $2.5 million in cash, debt payoff and some assumed liabilities.

    By Nate Delesline III • Nov. 25, 2024
  • A large orange wall features the words The North Face printed in white.
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    Vittorio Zunino Celotto via Getty Images
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    VF to lay off 242 employees at Virginia distribution center

    The facility’s closure, announced earlier this year, comes as the company faces declining earnings and a recent S&P downgrade.

    By Lara Ewen • Nov. 25, 2024
  • An assortment of Olive & June's press-on nails
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    Courtesy of Olive & June
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    Olive & June to be acquired by Hydro Flask owner for $240M

    Olive & June’s founder and CEO Sarah Gibson Tuttle will remain on the team as the nail care company joins Helen of Troy’s portfolio of brands.

    By Nov. 22, 2024
  • Two people wearing coats stand in a rocky landscape.
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    Courtesy of Sweaty Betty
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    Sweaty Betty opens first US stores

    Two brick-and-mortar locations in Chicago and Washington, D.C., will serve as the brand’s first stand-alone stores in the country.

    By Howard Ruben • Nov. 22, 2024
  • A person with long hair carries a stack of boxes.
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    Courtesy of Stitch Fix
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    Column

    The Weekly Closeout: Stitch Fix adds stylist profiles, NRF and RILA respond to overtime rule block

    The apparel box retailer is introducing customers to the brains behind its boxes while retail organizations express relief to a ruling on overtime pay.

    By Retail Dive Staff • Nov. 22, 2024
  • Walmart curbside pickup.
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    Courtesy of Walmart
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    Walmart makes convenience a priority as it grows e-commerce market share

    Executives credited investments in delivery and pickup options for growing sales from households earning more than $100,000.

    By Bryan Wassel • Nov. 22, 2024
  • Crocs taps legendary shoe designer to lead creative innovation

    Starting in December, Steven Smith will join the company to design in house for the Crocs and Heydude brands. 

    By Tatiana Walk-Morris • Nov. 21, 2024
  • A white storefront with a blue Container Store logo on it.
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    Courtesy of The Container Store
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    Beyond’s $40M investment in The Container Store may be off

    The Container Store’s failure to reach a satisfactory agreement with lenders puts their deal at risk, both retailers warned this week.

    By Nov. 21, 2024
  • Three customers shop at a Target store.
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    Courtesy of Target
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    Target’s supply chain investments power holiday season ambitions

    The retailer expects to quadruple its order processing output and ramp up next-day delivery at its sortation centers.

    By Philip Neuffer • Nov. 21, 2024
  • Person hands two blue bags to person at the front door of a residence.
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    Courtesy of Walmart
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    Walmart slashes US delivery costs by 40% per order

    Increased automation and more efficient driver routes helped the retail giant accomplish the feat for the third consecutive quarter.

    By Max Garland • Nov. 21, 2024
  • A cityscape of skyscrapers and commercial buildings around State Street Bridge in Chicago.
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    tunart via Getty Images
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    Shoplifting on the rise this year, report shows

    Two widely different sets of FBI data underscore the need for better information on theft, however, according to Council on Criminal Justice researchers. That includes better reporting from retailers.

    By Nov. 20, 2024
  • Lowe's storefront
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    Courtesy of Lowe's
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    Lowe’s prepping for ‘what may be coming from the administration’ on tariffs

    The retailer said it diversified its supply chain after Trump’s first tariffs, but that 40% of its assortment is sourced abroad and more levies would add costs.

    By Nov. 19, 2024
  • An associate stocks a shelf at a Home Depot
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    Brandon Bell / Staff via Getty Images
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    Home Depot will leverage experience to tackle tariffs

    The home improvement retailer plans to take a "differentiated" approach built on its previous efforts to navigate higher duties.

    By Philip Neuffer • Nov. 19, 2024
  • Wolverine World Wide's new global innovation hub in Boston, Massachusetts.
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    Courtesy of Wolverine Worldwide
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    Wolverine World Wide debuts global innovation hub in Boston

    The company is building out its corporate workspaces as a way to attract talent and encourage creativity as it goes through a strategic transformation.

    By Tatiana Walk-Morris • Nov. 19, 2024
  • Exterior of a Barnes & Noble in Washington, D.C.
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    Kaarin Moore/Retail Dive
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    Take a look inside the new Barnes & Noble in Washington, D.C.

    The bookseller is going through a growth spurt, with plans to open nearly 60 stores through the end of this year. 

    By Nov. 19, 2024
  • People milling about in front of a store, with trees on each side.
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    Daphne Howland/Retail Dive
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    REI changes policy to stop serial returners

    The outdoor gear cooperative said other tactics to curb the misuse of its returns policy by a small number of members were ineffective.

    By Nate Delesline III • Nov. 18, 2024
  • A Perigold room with a staircase in the background.
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    Courtesy of Perigold
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    Perigold plans more store openings in 2025

    The retailer, which is part of Wayfair’s portfolio, will open a Houston location in the spring featuring furniture, decor, lighting, kitchen, bath and tile products.

    By Howard Ruben • Nov. 18, 2024
  • The entrance to a downtown mall, with people walking by.
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    Daphne Howland/Retail Dive
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    Auction of struggling San Francisco Centre mall postponed

    The property, previously anchored by a Nordstrom flagship that left last year and now more than $625 million in default, was set to be sold Thursday.

    By Nov. 18, 2024
  • A 670,500-square-foot, e-commerce center for Ulta Beauty.
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    Retrieved from Clayco on October 23, 2024
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    Ulta Beauty bets big on market fulfillment center model

    As part of its supply chain transformation, the beauty retailer is retrofitting some of its regional distribution centers with automation upgrades.

    By Alejandra Carranza • Nov. 18, 2024
  • Yeti unveils New York flagship store on April 4.
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    Courtesy of Yeti Holdings, Inc.
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    Yeti, E.l.f. Beauty and others prep supply chains for Trump tariffs

    Some businesses are planning more production outside of China or mulling price increases. Others are maintaining the status quo.

    By Max Garland • Nov. 18, 2024