Operations


  • A person running down a hill wearing teal sneakers
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    Courtesy of Hilma
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    The Weekly Closeout: Hilma Running, Inkbox shut down

    The running shoe company is shuttering due to an inventory issue, while Bic is closing the semi-permanent tattoo brand nearly four years after its acquisition. 

    By Retail Dive Staff • Jan. 16, 2026
  • A cyclist and other traffic go by a department decorated for the holidays.
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    Daphne Howland/Retail Dive
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    Macy’s closes remaining units at Connecticut distribution center

    The facility will cease all operations after the retailer completes layoffs, which are set to begin March 14. 

    By Kelly Stroh • Jan. 16, 2026
  • Trendline

    Digital innovation and technology trends in retail

    Generative AI and TikTok Shop have replaced the metaverse and NFTs as the hot topics of the day — here’s a look at how brands are using them.

    By Retail Dive staff
  • A person walking by a Bark sign
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    Courtesy of Bark
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    Bark receives take-private offer

    The online pet retailer has faced falling sales and non-compliance warnings from the New York Stock Exchange in recent years.

    By Howard Ruben • Jan. 15, 2026
  • Image of a screen featuring Walmart's Sparky.
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    Courtesy of Walmart
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    Walmart: This year, AI tinkering ‘becomes transformation’

    A year from now, customers will look back and realize just how much has changed about the shopping experience, Walmart’s Daniel Danker predicts.

    By Jan. 15, 2026
  • Dick's executive chairman Ed Stack speaking during a panel with BJ's CEO Bob Eddy at the National Retail Federation's Big Show.
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    Courtesy of National Retail Federation
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    What 10 retail executives have to say about AI

    Executives from Dick’s Sporting Goods to Macy’s offered insights as the industry grapples with integrating the new tech into their operations.

    By , Jan. 15, 2026
  • A row of storefronts on Abbot Kinney Boulevard in California.
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    Cara Salpini/Retail Dive
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    3 DTC brands on why good old-fashioned retail still works

    Executives from Beyond Yoga, Mejuri and Coterie discussed the undeniable value of brick and mortar in an increasingly digital world.

    By Jan. 15, 2026
  • A person wearing sweats and a baseball cap walks down the street.
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    Daphne Howland/Retail Dive
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    ‘You have to be willing to challenge everything’: VF Corp leaders discuss turnaround progress

    Executives from Vans, The North Face and Timberland laid out their plans for evolution while maintaining each brand’s heritage.

    By Jan. 14, 2026
  • Two executives sitting next to each other at NRF's NYC conference
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    Courtesy of NRF Big Show 2026 - Jason Dixson Photography
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    Retailers carefully balance human intelligence with AI adoption

    Executives at NRF’s Big Show were quick to say AI can collaborate with — not replace — humans, though it is changing the types of work companies need from employees. 

    By Jan. 14, 2026
  • A customer prepares a box for a return
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    Getty Images
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    Returns season is here. What are the best practices for a good experience?

    A focus on transparency and automation, with live support for stressful situations, can help craft a great returns experience, experts say.

    By Bryan Wassel • Jan. 14, 2026
  • Rendering of a store.
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    Retrieved from Orland Park Plan Commission on January 12, 2026
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    Amazon takes on Walmart with new store concept

    The approximately 225,000-square-foot store the retailer is planning near Chicago will sell groceries alongside general merchandise.

    By Catherine Douglas Moran , Jan. 14, 2026
  • The interior of an Ernesta showroom
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    Courtesy of Ernesta
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    Ernesta expands brick-and-mortar footprint

    The DTC custom rug brand recently opened a showroom in Michigan and plans to add stores in Texas and New York over the next several months.

    By Howard Ruben • Jan. 13, 2026
  • Ulta storefront
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    Daphne Howland/Retail Dive
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    Ulta teases future AI use cases

    Executives from the beauty retailer hinted at building agents and utilizing AI to improve personalization for loyalty members.

    By Jan. 13, 2026
  • A person walks toward a store entrance.
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    Daphne Howland/Retail Dive
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    Five Below CEO Winnie Park reflects on one year at the helm

    The Forever 21 veteran redefined the retailer’s target customer, simplified its pricing structure and is eyeing more changes to product assortment.

    By Jan. 13, 2026
  • A department store building on a city corner, with people and cars.
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    Daphne Howland/Retail Dive
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    Macy’s to close Oklahoma fulfillment center

    The Tulsa facility is slated to shutter this spring, according to a company spokesperson.

    By Kelly Stroh • Jan. 13, 2026
  • Canada Goose storefront in Las Vegas.
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    Courtesy of Canada Goose
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    Canada Goose shakes up leadership team

    The luxury company’s moves include bringing on a Burberry vet and naming a new president of Asia Pacific. 

    By Howard Ruben • Jan. 13, 2026
  • A drone in the sky carries a Walmart-branded package.
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    Courtesy of Walmart
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    Walmart, Wing to scale drone delivery operations to 270 stores

    The two companies aim to provide service to customers near 150 locations in the next year before growing further.

    By Max Garland • Jan. 12, 2026
  • Returned items being prepared for an outbound shipment at a Happy Returns hub.
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    Courtesy of Happy Returns
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    UPS’ Happy Returns pilots AI tool to halt decoy returns fraud

    The company's Return Vision software compares returned products with images from the retailer, a capability being used by Everlane and others.

    By Max Garland • Jan. 12, 2026
  • Value City, American Signature Furniture to shutter remaining stores

    The retailer, which is closing its last 89 locations, filed for bankruptcy in November as sales plummeted and losses widened amid a soft housing sector.

    By Jan. 12, 2026
  • REI CEO Mary Beth Laughton speaking during the National Retail Federation's Big Show in New York City
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    Courtesy of The National Retail Federation
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    In the age of AI, REI is turning to its human employees to win

    The retailer’s “green vest” associates serve as a key differentiator — both in stores and online — in an increasingly AI-driven world, according to CEO Mary Beth Laughton.

    By Jan. 12, 2026
  • People walking past a city department store building.
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    Daphne Howland/Retail Dive
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    Vince monitoring Saks Global ‘on a minute-by-minute basis’

    CEO Brendan Hoffman said the luxury department store conglomerate accounts for about 7% of its business.

    By Jan. 12, 2026
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    Michael M. Santiago via Getty Images
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    A look back at Bed Bath & Beyond’s pivotal year

    As the retailer’s deal to acquire the former Kirkland’s nears closing, here’s a review of the events that brought us to this point.

    By , Jan. 12, 2026
  • Tall trees in front of a bike, boat and ski store.
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    Daphne Howland/Retail Dive
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    L.L. Bean names company veteran next CEO

    Greg Elder has been with the outdoor retailer for almost 20 years, most recently as chief retail officer overseeing stores, wholesale and other operations.

    By Jan. 9, 2026
  • Macy’s targets another 14 stores for closure

    The department store’s downsizing plan is key to its turnaround and will ultimately entail shuttering about 150 locations.

    By Jan. 9, 2026
  • Kendra Scott Launches Fine Jewelry
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    Courtesy of Kendra Scott
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    Kendra Scott taps Athleta vet as CEO

    Chris Blakeslee, who previously served as chief executive at the Gap-owned activewear brand, also held positions at Alo Yoga and Bella+Canvas.

    By Howard Ruben • Jan. 9, 2026
  • The Nike "swoosh" on the side of a building, with another building seen behind it.
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    Daphne Howland/Retail Dive
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    Column

    The Weekly Closeout: Nike sells Rtfkt, Hanky Panky gets acquired

    The athletics giant shut down the virtual sneaker company about a year ago, while the intimate apparel brand found a new home. 

    By Retail Dive Staff • Jan. 9, 2026