Operations


  • A Dollar Tree store with a large green and white sign above the entrance, located in a shopping center. The building has a beige exterior with green trim and large windows displaying promotional signs. Several parked cars are visible in the foreground, and a leafless tree stands on the left side of the image under a clear blue sky.
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    Alamy
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    Dollar Tree makes distribution, tech upgrades

    As part of its supply chain modernization efforts, the retailer is replacing its legacy systems with AI-powered platforms.

    By Kelly Stroh • April 1, 2026
  • Photo of the black exterior of a New Balance store
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    Permission granted by New Balance
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    New Balance partners with Kizik’s parent company for hands-free tech

    The licensing deal with HandsFree Labs will bring slip-in sneakers to New Balance customers by next year.

    By Howard Ruben • March 31, 2026
  • Trendline

    Top 5 stories from Retail Dive

    From Target’s path forward under a new CEO to the retailers most vulnerable to bankruptcy, here’s a look at the stories shaping the industry.

    By Retail Dive staff
  • Various Salt & Stone products, including body wash, deodorant and body spray
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    Courtesy of Salt & Stone
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    Advent International acquires majority stake in Salt & Stone

    Following the deal, which is expected to close next month, the body care brand’s current senior management will continue leading the company.

    By Howard Ruben • March 31, 2026
  • Exterior of an Allbirds store in Washington, D.C.'s Georgetown neighborhood
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    Caroline Jansen/Retail Dive
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    Aerosoles owner agrees to buy Allbirds for $39M

    Sales plummeted last year and the direct-to-consumer footwear brand, which has never turned a profit, closed all full-price U.S. stores in Q1.

    By March 31, 2026
  • The front entrance of an RH store with a blue sky
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    Nate Delesline III/Retail Dive
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    RH builds out global strategy with leadership appointments

    David Stanchak rejoined as chief real estate and transformation officer, while Veronica Schnitzius was named chief manufacturing and sourcing officer.

    By March 31, 2026
  • People walking in a mall near a Macy's department store at the holidays
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    Daphne Howland/Retail Dive
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    Macy’s introduces AI-powered shopping assistant

    After an initial dark launch, Ask Macy’s helps users discover brands and receive personalized product recommendations. 

    By March 31, 2026
  • Exterior of an Ulta store
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    Kaarin Vembar/Retail Dive
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    Ulta doubled store fulfillment capabilities in 2025

    The beauty retailer grew its ship-from-store program to 1,000 stores in fiscal year 2025, while its fulfillment center footprint remained flat compared to 2024.

    By March 30, 2026
  • A New York City street.
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    Daphne Howland/Retail Dive
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    Marks & Spencer turns to Nordstrom stores for its fashion debut

    The U.K. retailer, iconic at home but only vaguely known elsewhere, is looking to expand worldwide.

    By March 30, 2026
  • A Dollar General sign as seen from below.
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    Scott Olson / Staff via Getty Images
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    Dollar General slashes 1,500 SKUs, boosts in-stocks

    Further SKU reductions are on the horizon as the retailer prioritizes leaner inventories and a simpler supply chain.

    By Kelly Stroh • March 30, 2026
  • Barbie Cameron, Max Magni and Romaine Bostick at Shoptalk Spring 2026.
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    Courtesy of Shoptalk
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    Retail leaders on embracing AI: ‘We have to keep trying things’

    The theme of Shoptalk Spring was “Retail in the Age of AI.” Executives had strong opinions on the matter.

    By , March 30, 2026
  • Shoe Carnival storefront from Mesquite
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    Permission granted by Shoe Carnival
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    Shoe Carnival scales back rebrand

    In some areas customers didn’t react well to merchandising changes after stores were converted to the Shoe Station banner.

    By March 27, 2026
  • Outside storefront image of The Home Depot
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    Courtesy of The Home Depot
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    Column

    The Weekly Closeout: Gabe’s in search of top leadership and Home Depot’s latest acquisition

    After avoiding bankruptcy, the off-pricer’s CEO and a few CFOs have left. Meanwhile, the home improvement retailer bought Mingledorff’s.

    By Retail Dive Staff • March 27, 2026
  • The Home Depot Chief Information Officer Angie Brown and Executive Vice President of Customer Experience Jordan Broggi speaking on a panel at Shoptalk Spring in Las Vegas.
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    Permission granted by Shoptalk
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    In the age of AI, Home Depot’s stores have ‘never been more relevant’

    While the retailer has been ramping up its AI-powered offerings, it aims to provide a frictionless experience across a customer’s shopping journey, wherever that may be.

    By March 27, 2026
  • A quotation mark on a blue background.
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    Kendall Davis/Retail Dive
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    Podcast

    The Backroom: Consumer resilience in trying times

    Katie Thomas of the Kearney Consumer Institute talks about nuances in the K-shaped economy that help explain why discretionary retail sales have remained strong despite shoppers’ wariness.

    By Retail Dive Staff • March 26, 2026
  • David's Bridal opens a store in Naperville, Illinois.
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    Courtesy of David's Bridal
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    David’s Bridal reshapes C-suite for the AI era

    The retailer named a CTO, chief global transformation and operations officer, and is on the hunt for its next CFO.

    By Tatiana Walk-Morris • March 26, 2026
  • A hanging store sign with REI's logo on it.
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    Daphne Howland/Retail Dive
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    REI faces possible anniversary sale boycott after abandoning labor talks

    The REI Union, expressing confidence that the retailer’s customers would join workers in sending a message, will finalize a decision by May 1.

    By March 26, 2026
  • A lit-up "Sephora" sign in white letters, with a small black "Sephora" sign jutting out below.
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    Daphne Howland/Retail Dive
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    Sephora launches app in ChatGPT

    The AI-enhanced experience will give customers advice and help them discover products, according to Global Chief Digital Officer Anca Marola. 

    By March 26, 2026
  • A GameStop location.
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    Daphne Howland/Retail Dive
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    GameStop closed over 700 stores last year

    That amounts to more than 1,300 over the past two fiscal years, though the gaming retailer said it doesn’t expect any major footprint reductions in 2026. 

    By March 26, 2026
  • A screen with a person and product images on it.
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    Courtesy of Puma
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    Puma debuts AI concierge at Las Vegas store

    A multilingual assistant in a large digital display will automatically detect the language a shopper speaks and answer their questions about products.

    By Tatiana Walk-Morris • March 26, 2026
  • A boot display in Tecovas' SoHo flagship in New York City
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    Permission granted by Tecovas
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    How Tecovas is leveraging AI to improve the store experience

    The boot brand is using the tech to help with inventory replenishment and allocation, and foster better interactions between associates and customers.

    By March 26, 2026
  • A store entrance on a sunny day.
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    Courtesy of Nordstrom
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    Nordstrom to close 2 full-line stores despite top-line strength last year

    Anchors at malls in Delaware and Texas will close this spring, but the off-price Rack fleet continues to grow, with plans to add 23 locations in 2026.

    By March 25, 2026
  • A group of four people in casual clothing, sitting and standing.
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    Courtesy of On
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    On CEO’s ‘planned hiatus’ comes as a surprise

    The sneaker brand is shaking up its C-suite again, less than a year after Martin Hoffmann took over as its sole chief executive.

    By March 25, 2026
  • Sven Gerjets talks with Gabrielle Fonrouge at Shoptalk Las Vegas 2026.
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    Courtesy of Shoptalk
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    How Gap Inc. is ‘leaning in’ to AI to elevate online shopping

    The apparel retailer is accelerating its digital experience with two new partnerships, CTO Sven Gerjets told an audience at Shoptalk.

    By March 25, 2026
  • A store employee wearing a red Target vest puts health and beauty products on a store shelf.
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    Courtesy of Target
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    Retailers report shrink levels down from pandemic highs

    Is the improvement from addressing theft, operational weaknesses or accounting gaps? It’s probably a combination, but most aren’t saying.

    By March 25, 2026
  • A person with long red hair leans on a table.
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    Courtesy of Puig
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    Estée Lauder, Puig in merger talks

    The tie-up would diversify each company’s portfolio somewhat but might look better on paper, some analysts said.

    By March 24, 2026