Operations


  • Holiday mall shopping.
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    Permission granted by Mastercard
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    Sponsored by Mastercard

    In the season of spending, proof of purchase is the best gift for marketers

    Mastercard data shows that retailers saw a 15% overall lift in holiday sales when activating through the Mastercard Commerce Media channel during the holiday period.

    By Jill Moser, Senior Vice President, Mastercard Commerce Media • Nov. 3, 2025
  • A chain grocery on a street corner.
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    Daphne Howland/Retail Dive
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    AI will accelerate the end of brick and mortar’s reign: Amazon CEO

    The domination of e-commerce is inevitable and will only come faster thanks to the emerging technology, even if physical stores represent opportunity for now, Andy Jassy told analysts Thursday.

    By Oct. 31, 2025
  • Trendline

    The state of small business

    Disruptions from tariffs, e-commerce and broader economic trends continue to challenge small business operations. 

    By Retail Dive staff
  • Parade's first swimwear collection
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    Courtesy of Parade
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    Column

    The Weekly Closeout: Lululemon links up with the NFL, Parade shuts down

    The activewear brand is launching an apparel collection tied to the league’s teams, while the intimates brand abruptly ceased operations after six years.

    By Retail Dive Staff • Oct. 31, 2025
  • On the brown tile floor of an indoor soccer pitch, a white scuffed up gear bag with the word PUMA sits behind a pair of blue and white soccer cleats. One cleat leans against a soccer ball.
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    Courtesy of Puma
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    Puma layoffs grow to 1,400 amid broad-based Q3 declines

    The athletic brand’s reset — announced earlier this year and still in its early stages — touches wholesale, DTC and all regions.

    By Oct. 30, 2025
  • The factory floor at Ann Clark's cookie-cutter manufacturing plant.
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    Courtesy of Ann Clark
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    Why this manufacturer isn’t crumbling under tariff pressure

    Cookie-cutter maker Ann Clark shifted to in-house production more than two decades ago and sources most inputs domestically.

    By Antone Gonsalves • Oct. 30, 2025
  • Business man having problem at work.
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    Getty Images
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    State AI rules trigger rising small business angst

    Nearly two-thirds of survey respondents said they were worried about potential compliance and litigation costs related to state laws on privacy, AI and technology.

    By Alexei Alexis • Oct. 30, 2025
  • A person takes a photo of an item of clothing.
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    Courtesy of Depop
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    Etsy CEO to step down after nearly 9 years at the helm

    Former Depop chief Kruti Patel Goyal will replace Josh Silverman on Jan. 1, an announcement that came with Q3 results that beat expectations.

    By Oct. 29, 2025
  • Mochidream
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    Permission granted by Mochidream
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    A tale of 3 small businesses: How they changed packaging to mitigate tariffs

    A Shark Tank startup, skincare brand and local retailer share their stories of navigating changes with packaging suppliers, including through altering materials or dimensions.

    By Shefali Kapadia • Oct. 28, 2025
  • A collage of three people wearing Gymshark products available at Dick's Sporting Goods
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    Courtesy of Gymshark
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    Gymshark signs Dick’s Sporting Goods as first US wholesale partner

    The U.K.-based athletic brand is now available at 12 of the retailer’s House of Sport stores. 

    By Howard Ruben • Oct. 28, 2025
  • Exterior of Wayfair's headquarters in Boston
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    Caroline Jansen/Retail Dive
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    Wayfair CEO says tariffs have yet to impact shopper behavior

    Aside from a "short-lived" pull forward of certain purchases, the home retailer said it hasn't seen substantial changes to customers’ habits.

    By Oct. 28, 2025
  • A Carter's Babies and Kids storefront with a blue sky
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    The image by Mike Mozart is licensed under CC BY 2.0
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    Carter’s to lay off 300, close more stores as tariffs decimate profits

    The children’s apparel retailer, already chasing profitability before new import duties, will close 150 locations in North America over the next three years.

    By Oct. 28, 2025
  • Amazon retail online shopping lawsuit
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    Getty Images
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    Amazon to cut 14K roles in effort to stay ‘nimble’

    The company is betting AI will change its workforce needs and leaning into job cuts as a way to simplify its organizational structure.

    By Oct. 28, 2025
  • Puma VP of global retail Ronald Reijmers
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    Courtesy of Puma
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    Puma taps long-time Nike vet to head global retail

    Ronald Reijmers also comes with senior leadership experience at Adidas and Gymshark, and will oversee Puma’s full-price and outlet stores globally.

    By Howard Ruben • Oct. 28, 2025
  • A large cardboard box sits on a welcome mat on the front porch of a house.
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    Courtesy of Amazon
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    Amazon links up with USPS for doorstep returns

    Pickups from the Postal Service have been available for some customers since this summer, per the e-commerce giant.

    By Max Garland • Oct. 27, 2025
  • BNPL buy now pay later Sezzle
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    Getty Images
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    Half of shoppers plan to use BNPL this holiday season

    Affordability and budget control are the top reasons U.S. consumers are using buy now, pay later services, according to a PayPal survey. 

    By Tatiana Walk-Morris • Oct. 27, 2025
  • A bright blue storefront entrance.
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    Daphne Howland/Retail Dive
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    Build-A-Bear brings on digital exec from Lego

    The company named Carmen Flores the senior vice president of e-commerce and digital experiences.

    By Oct. 27, 2025
  • People walking past and into a store.
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    Daphne Howland/Retail Dive
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    Target cuts 1,800 jobs in what it deems ‘a necessary step’

    The mass merchant is laying off 1,000 corporate employees and cutting hundreds of open positions, though store and supply chain roles will be spared.

    By Oct. 24, 2025
  • Amazon recently showcased its fulfillment center operations in Detroit at a ribbon cutting event.
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    Courtesy of Amazon
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    Column

    The Weekly Closeout: Amazon hikes fulfillment fees and retailers list AI as a risk factor

    The e-commerce giant will increase fees for third-party sellers next year and a growing number of retailers are pointing to AI concerns in their 10-Ks.

    By Retail Dive Staff • Oct. 24, 2025
  • A worker in a store.
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    Courtesy of Walmart
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    Walmart adding RFID tech to fresh categories

    The retailer worked with Avery Dennison on developing the solution in an effort to minimize food waste and improve inventory management.

    By Catherine Douglas Moran • Oct. 23, 2025
  • Bloomingdale's flagship in New York City, at night.
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    Daphne Howland/Retail Dive
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    Saks Global merchant jumps to Bloomingdale’s

    James Newell is the latest executive to leave the luxury conglomerate, which is working to capture synergies from its Saks-Neiman tie-up.

    By Oct. 23, 2025
  • Person sits on a couch shopping on an iPad next to a Christmas tree.
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    Getty Images
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    Want to make a good impression online this holiday? Be reliable

    The holidays are not the time to test exciting new innovations, experts say, but a good first impression can win customers long term.

    By Bryan Wassel • Oct. 23, 2025
  • A collage of various dolls and doll accessories, mostly in shades of pink, with the words "Barbie The Movie" in the center.
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    Courtesy of Mattel
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    After disappointing Q3, Mattel needs a good holiday more than ever

    To mitigate tariffs, retailers are pushing the importation and warehousing of goods onto the toy maker, and their orders are more frequent but smaller.

    By Oct. 22, 2025
  • Close up of Wayfair storefront.
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    Scott Olson via Getty Images
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    Wayfair to shutter Kentucky plant as part of logistics network revamp

    The closure will impact more than 200 employees who will be laid off in phases, starting Jan. 1.

    By Kelly Stroh • Oct. 22, 2025
  • Rite Aid storefront.
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    Courtesy of Rite Aid
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    Will anyone buy Rite Aid’s brand?

    Rivals have snapped up the drugstore chain’s pharmacies and some locations. But the space is oversaturated, and a correction is underway.

    By Oct. 21, 2025
  • A person walks toward a store entrance on a sunny day.
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    Daphne Howland/Retail Dive
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    Five Below expands to Pacific Northwest

    The discount retailer is adding eight locations to the region this November, part of 150 net new stores planned for this fiscal year.

    By Oct. 21, 2025