Operations


  • A person walks toward a store entrance.
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    Daphne Howland/Retail Dive
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    Former Macy’s merchant heads to Five Below

    The retailer also tapped Edgewell executive Daniel Sullivan as chief financial officer. Ken Bull, who has been interim CFO, remains chief operating officer.

    By Oct. 2, 2025
  • Exterior of the new Victoria's Secret DC store
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    Dani James/Retail Dive
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    Inside Victoria’s Secret’s new DC store

    An event at the Georgetown location, which features a brighter ambiance than previous designs, focused on a U.S.-grown cotton program.

    By Oct. 2, 2025
  • A customer using Happy Returns at an Ulta Beauty store Explore the Trendlineâž”
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    Courtesy of PayPal Inc.
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    Trendline

    The state of retail returns

    Retailers of all sizes are streamlining operations so customers can have a smooth return experience. 

    By Retail Dive staff
  • Chewy CEO Sumit Singh
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    Courtesy of The National Retail Federation
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    Top retail conferences in 2026

    These events will cover the topics that are top of mind for executives, including AI, customer behavior and technology.

    By Retail Dive Staff • Oct. 1, 2025
  • Picture of an At Home storefront.
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    Permission granted by At Home Group
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    At Home set to emerge from bankruptcy with most of its stores

    The furniture retailer is axing almost $2 billion in debt and will be owned by a group of its lenders, according to a court-approved plan.

    By Oct. 1, 2025
  • A person sitting in a shoe store, wearing a hoodie.
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    Courtesy of Genesco Inc.
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    Journeys owner shuffles brands, leadership

    Footwear company Genesco Inc. has consolidated its Journeys, Schuh and Little Burgundy teen brands into one global retail entity.

    By Sept. 30, 2025
  • Target rolls out accessible self checkout.
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    Courtesy of Target
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    Target introduces accessible self-checkout

    As the retailer enhances its self-checkout experience to include more guests, other major retailers are scaling theirs back.

    By Tatiana Walk-Morris • Sept. 30, 2025
  • A person examines a wallet while shopping.
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    David Becker via Getty Images
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    Why customers say online shopping just can’t compare to the in-store experience

    Over half of customers said they shop in person instead of online so they can try on clothing or test products, according to a Chatmeter survey.

    By Kristen Doerer • Sept. 30, 2025
  • An employee uses a handheld device to check inventory in a retail toy aisle.
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    Brandon Bell / Staff via Getty Images
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    How retailers are hiring for the 2025 holiday season

    In a year already marked by job cuts, and with the busiest shopping season ahead, tariffs and depressed consumer spending could mean fewer hires. 

    By Retail Dive Staff • Sept. 30, 2025
  • Storefront of Spirit Christmas
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    Courtesy of Spirit Halloween
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    Spirit Christmas to open 30 locations

    The company, a spinoff of Spirit Halloween, tested stores last year. This year, it is nearly quadrupling its footprint. 

    By Sept. 29, 2025
  • A store mannequin dressed in workout clothes stands in front of a rack of apparel.
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    Courtesy of Kohl's
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    Kohl’s expands private label athleisure line to kids

    The struggling department store is leaning on its proprietary brands to offer value while protecting margins.

    By Sept. 29, 2025
  • Close up of buyer trying on shoes
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    Getty Images
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    Former Shoe Carnival CFO retakes finance chief reins

    Kerry Jackson will slip back into the role he held for nearly three decades as the company targets expansive growth plans for its Shoe Station banner.

    By Grace Noto • Sept. 29, 2025
  • A selection of Bath & Body Works dryer sheets.
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    Courtesy of Bath & Body Works
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    Bath & Body Works wants to get inside your dryer

    The retailer wants to bring immersive fragrance experiences to daily tasks, according to Chief Merchandising Officer Betsy Schumacher.

    By Sept. 29, 2025
  • Lululemon storefront.
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    Kaarin Vembar/Retail Dive
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    De minimis elimination strains Lululemon’s fulfillment model

    The retailer expects a $240 million gross profit hit this year stemming from tariffs and the end of the duty exemption.

    By Max Garland • Sept. 29, 2025
  • Saleswoman giving shopping bag to male customer
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    istockphoto.com/xavierarnau

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    Sponsored by SPS Commerce

    Holiday prep 2025: why supplier performance will make or break your season

    The converging forces that will shape 2025 holiday retail success.

    Sept. 29, 2025
  • The banner above an entrance to a RadioShack store.
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    "radioshack" by Ryan McKnight is licensed under CC BY 2.0
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    SEC says former RadioShack buyer ran a Ponzi scheme, unprofitable brands

    The federal regulator alleged that REV’s co-founders misled investors about the profitability of its retail portfolio, which also included Stein Mart and Dress Barn, and misappropriated investor funds. 

    By Sept. 26, 2025
  • Target checkout lane for kids.
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    Courtesy of Target
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    Target introduces in-store toy demos, kids’ catalog for the holidays

    The retailer is also highlighting thousands of toys it will offer under $20, as a way to emphasize value.  

    By Sept. 26, 2025
  • An in-store display of "The Party Shop" inside Michaels
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    Courtesy of Michaels
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    Michaels rolls out party, knitting shops in wake of Joann and Party City bankruptcies

    The Knit & Sew space in stores, which comes about three months after the craft retailer acquired Joann’s IP, will feature co-branded signage.

    By Howard Ruben • Sept. 26, 2025
  • The Amazon Prime app is seen on a mobile phone.
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    Getty Images via Getty Images
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    Amazon to pay $2.5B settlement over ‘deceptive’ Prime membership allegations

    The online retailer didn't admit to any wrongdoing regarding the FTC's accusation that the company duped customers into signing up for memberships and then made it difficult to cancel.

    By Kristen Doerer • Sept. 26, 2025
  • President Donald Trump sits in the Oval Office of the White House on Sept. 25, 2025, in Washington, D.C.
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    Andrew Harnik via Getty Images
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    Trump sets tariffs on furniture, other sectors

    The new levies on kitchen cabinets, bathroom vanities, upholstered furniture and other goods will go into effect Wednesday.

    By Philip Neuffer • Sept. 26, 2025
  • The exterior of Arc'teryx's store in New York City.
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    Courtesy of Jesse Liaw
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    Column

    The Weekly Closeout: Muji launches skin care and Arc’teryx aims for $5B in sales

    The Japanese retailer is debuting a serum and a lotion. Meanwhile, the outdoors brand rolled out a series of goals for 2030.

    By Retail Dive Staff • Sept. 26, 2025
  • People walk through a red tunnel in a store.
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    Courtesy of Target
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    Target to redesign SoHo store with style focus

    The mass retailer will phase in an updated store layout starting this fall, shifting the merchandise assortment from essentials to apparel and beauty. 

    By Sept. 25, 2025
  • A mall clothing store.
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    Daphne Howland/Retail Dive
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    Urban Outfitters, Calvin Klein veteran jumps to Chico’s

    Trish Donnelly now leads a group of brands that were struggling when Sycamore Partners bought them for $1 billion a couple of years ago.

    By Sept. 25, 2025
  • Exterior of a brick building with the Etsy name on it.
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    Courtesy of Etsy
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    Etsy adds new AI-driven seller features

    The company is rolling out a suite of optional tools to help merchants update listings and communicate with buyers faster. 

    By Tatiana Walk-Morris • Sept. 25, 2025
  • Victoria's Secret's Home Fragrance collection.
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    Courtesy of Victoria's Secret
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    Victoria’s Secret launches home fragrance

    The collection is releasing just in time for the holiday season, as the retailer chases a growing market segment. 

    By Sept. 24, 2025
  • The outside of the Macy's store in Herald Square in NYC during the holidays.
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    Kaarin Moore/Retail Dive
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    Retail’s seasonal hiring could hit lowest point since 2009

    Challenger, Gray & Christmas predicts that retailers will bring on fewer than 500,000 employees in Q4, a low last seen following the 2008 financial crisis.

    By Sept. 24, 2025