Amazon adds 200K workers, expands fleet for first peak season with one-day shipping

The buildup includes seasonal workers who will help with fulfillment, sortation and delivery during the holidays.

By Matt Leonard • Dec. 4, 2019

Flexible work moves from fad to fundamental — even in retail

Flexible work has been called “the way of the future,” and increasingly, workers see it as an essential characteristic of a job rather than a nice extra.

Dec. 4, 2019

Explore the Trendline➔

The state of retail returns

Retailers of all sizes are streamlining operations so customers can have a smooth return experience. 

By Retail Dive staff

These 4 charts explain Amazon's fulfillment speed

The e-commerce giant's speed is key to how it plans to compete with large retailers. These charts help explain its investment.

By Matt Leonard • Dec. 2, 2019

Best Buy launches e-commerce pickup in 175 New York UPS, CVS locations

About 99% of the retailer's customers live in a ZIP code where next-day delivery is available — up from 80% last quarter, CEO Corrie Barry said.

By Morgan Forde • Dec. 2, 2019

Returnly announces instant exchanges for Shopify Plus

The service allows customers to select a new item before shipping back a return.

By Lisa Rowan • Dec. 2, 2019

FedEx expects to move more than 33M packages on Cyber Monday alone

In addition to record package volumes on Dec. 2, the courier expects to more than double its daily average package volumes for the following two Mondays.

By Morgan Forde • Nov. 25, 2019

Study: Holiday shopping led by BOPIS

Concern over package theft and delayed delivery are among the factors driving consumers to the service, according to a CommerceHub survey.

By Lisa Rowan • Nov. 22, 2019

7-Eleven’s delivery app now handles Alexa, Google Assistant orders

New convenience-minded features arrive months after the chain debuted delivery hot spots, mobile checkout and AR loyalty tie-ins.

By Robert Williams • Nov. 20, 2019

Survey: 39% of consumers have ditched in-store purchases due to out-of-stocks

Over half of Gen X shoppers and 75% of millennials have abandoned items only to buy them online, according to a new report. 

By Lisa Rowan • Nov. 18, 2019

Target integrates Shipt into its mobile app

Shoppers will be able to access the same-day delivery service without a membership when they order on the retailer's app.

By Lisa Rowan • Nov. 15, 2019

Nordstrom and Rent the Runway take their relationship to the next level

The rental service next week will add more drop-off boxes to the department store's locations, but the companies hinted at even bigger plans.

By Daphne Howland • Nov. 15, 2019

Leveling up with embedded technologies

How can retailers ensure that their brick and mortar locations provide the highest levels of customer experience?

By Audey Cash - SVP, Atrius™ Enterprise Solutions • Nov. 15, 2019

Adidas moves high-tech Speedfactory to Asia, closing factories in US, Germany

The company suggests the business case is still better in Asia, even with advanced technology and despite the distance from target consumers. 

By Emma Cosgrove • Nov. 12, 2019

Avon reduced inventory by $43M in a push for simplicity — is it enough?

"Choking on complexity," the more than century-old beauty brand is knee-deep in yet another turnaround effort as it prepares to be acquired. 

By Emma Cosgrove • Nov. 11, 2019

What keeps Amazon CEO Jeff Bezos awake at night?

As the company reaches into a growing array of industry sectors, Industry Dive publications pulled together their expertise to analyze how competitors thrive amid the next wave of disruption.

By Nami Sumida • Nov. 11, 2019

Compliance tips for exporting to Mexico

Retailers in the NAFTA region have benefited from the agreement for decades, but rules of origin and audits complicate compliance, writes Foley & Lardner's Marcos Carrasco-Menchaca. 

By Marcos Carrasco-Menchaca • Nov. 8, 2019

UPS expects 26% jump in returns this peak season

The carrier projects 1.9 million returns on Jan. 2 and 1.6 million returns per day in the week preceding Christmas Day. 

By Emma Cosgrove • Nov. 5, 2019

ShopRunner to offer free, 2-day shipping through Apple Pay

The announcement comes as more retailers vie for consumers seeking faster delivery options.

By Tatiana Walk-Morris • Nov. 1, 2019

Amazon unveils free grocery delivery

Prime members will now get unlimited two-hour grocery deliveries for free from Amazon Fresh and Whole Foods.

By Jessica Dumont • Oct. 30, 2019

Rent the Runway shouldered the blame when a software bug hampered delivery

"Innovation inherently means risk taking and a certain portion of your revenue and systems are going to go down," said CEO Jennifer Hyman.

By Naomi Eide • Oct. 25, 2019

Best Buy kicks off peak season with free next-day delivery

The company is looking to leverage its brick-and-mortar footprint and the growing popularity of buy online, pick up in-store as it heads into the holidays.

By Morgan Forde • Oct. 23, 2019

4 ways 5G is set to transform supply chains

Two-thirds of organizations plan to deploy 5G by 2020, with operational efficiency seen as the key benefit.

By Gary Wollenhaupt • Oct. 23, 2019

UPS seals drone partnership with CVS

The shipping company is scaling its Flight Forward business and will deliver retail and pharmaceutical supplies by drone to consumers. 

By Shefali Kapadia • Oct. 23, 2019

The power of print marketing

The cost of printing can be complicated. Understand the value of a strong commercial printing partnership.

By Aimee DiCicco, Senior Vice President, Sales, FedEx Office • Oct. 23, 2019

Consumers, retailers at odds on ease of returns

According to a new report from Oracle, 11% of consumers say returns are a "complete hassle."

By Lisa Rowan • Oct. 18, 2019