How to expand your delivery and pickup options

Curbside pickup and delivery are now table stakes.

By Alise Bailey, Editor at Square • Sept. 14, 2020

Consumers form loyalties to new brands they bought in quarantine, survey finds

Some of the new shopping habits formed during the pandemic could endure, providing opportunities for marketers, Bazaarvoice found.

By Robert Williams • Sept. 9, 2020

Explore the Trendline➔

Gen Z and the next-generation consumer

If there's anything retailers want more than financial stability right now, it's to understand Gen Z. 

By Retail Dive staff

Retail Therapy: Red Wing reimagines the Labor Day promo

To help unemployed U.S. workers, the shoe brand called on other companies to put aside deals and discounts this holiday and promote open jobs.

By Caroline Jansen • Sept. 4, 2020

Back-to-school is about to look different. Here's what retailers need to know to prepare.

Retailers play a key role in helping shoppers navigate this year's unusual back-to-school season.

Sept. 3, 2020

How some businesses are adapting their product offerings

From video visits to general stores, here’s how businesses are creatively serving customers during COVID-19.

By Kaitlin Keefer, Editor at Square • Sept. 2, 2020

Back-to-school shoppers are showing up after all, study shows

Mass merchants, Best Buy and even office retailers saw foot traffic upticks in August, after steeper declines last month, according to Placer.ai.

By Daphne Howland • Sept. 1, 2020

Retail Therapy: Lowe's project runway

In an unexpected move, the home improvement retailer is partnering with New York Fashion Week designers to help create backdrops for the outdoor shows.

By Cara Salpini • Aug. 28, 2020

Retail is 'scrambling' to keep up with accelerated disruption in the COVID-19 era

A new Moody's report estimates that 20% of mall stores could close in five years amid faster-growing online shopping.

By Ben Unglesbee • Aug. 25, 2020

Anthropologie wedding brand BHLDN launches plus assortment

The retailer has joined several digital upstarts in offering extended sizes for brides and bridesmaids, a path to a greater share of a shaken market.

By Daphne Howland • Aug. 25, 2020

3 trends for increasing conversions with a new generation of shoppers

In order for retailers to stay ahead, they must keep a close watch on their youngest buyers and take note of what's important to them – and then innovate and pivot to meet those expectations.

Aug. 25, 2020

Coffee makers, mixers, whiteboards: Pandemic fuels home category sales

More time at home has propelled growth at home improvement and home goods retailers, while sectors like apparel have suffered in recent months.

By Caroline Jansen • Aug. 18, 2020

What COVID-19 did to customer loyalty

As retailers grappled with out-of-stocks, research found that 75% of consumers opted to shop alternative brands.

By Caroline Jansen • Aug. 12, 2020

CVS to sell DTC brand Public Goods in bid for the healthy shopper

The two started a pilot in January, and have now expanded it to put the brand's sustainable, health-focused products into 2,000 stores nationwide.

By Cara Salpini • Aug. 11, 2020

What follows suits in men's apparel?

As people dress down, Tailored Brands and Brooks Brothers are suffering. But neither that, nor the pandemic, means men's fashion is doomed.

By Daphne Howland • Aug. 11, 2020

Retail Therapy: Cheetos Mac n' Cheese gives humans a ray of hope during apocalypse

The pasta comes in three flavor varieties and is made with "authentic Cheetos cheesiness." 

By Kaarin Moore • Aug. 7, 2020

How retailers can succeed with subscription-based services

As brands look to capitalize on the demand for subscription-based services, a key aspect of retaining loyal customers hinges on creating an experience that deepens the customer and brand relationship.

Aug. 7, 2020

Home Depot adds 3 warehouses as DIY demand grows

The pandemic has shifted consumer behavior and buying patterns, but it hasn't deterred the retailer from its plan to invest in its distribution network.

By Shefali Kapadia • Aug. 5, 2020

What do consumers expect from a contactless experience?

How retailers can optimize a contactless experience to drive customer loyalty.

Aug. 4, 2020

Retail Therapy: Oskar Blues, French's brew up summer in a can

While absolutely nobody asked for it, the two brands teamed up to release a one-of-a-kind mustard-flavored beer.

By Caroline Jansen • July 31, 2020

Top customer service considerations for retailers in a post-COVID world

The customer experience is one of the most critical touchpoints a retailer has with its customers, writes 7-Eleven's Jerry Campbell. 

By Jerry Campbell • July 30, 2020

Can technology save bridal retail?

The pandemic pushed a traditional, high-touch segment of the industry to finally confront its hesitancy around digital services. 

By Kaarin Moore • July 29, 2020

The future of shopping safely

Whether you are reopening stores or rethinking your protocols, the right messaging is key.

July 29, 2020

Back-to-school marketing takes on a somber tone under COVID-19, but carries key silver linings

Ads addressing activism, mental health and remote learning arrive in place of typically sunny seasonal fare, but they might resonate more with grounded Gen Z teens. 

By Peter Adams • July 28, 2020

Retail Therapy: Starburst goes all-in on self-care

Leaning into the pink Starburst meme, the Mars Wrigley brand released a kit to help consumers feel like their best selves.

By Caroline Jansen • July 24, 2020

Walmart to expand health centers to Florida next year

The retail giant has expanded its healthcare presence during the pandemic and plans to open additional clinics in Georgia this year and possibly Chicago.

By Rebecca Pifer • July 24, 2020