Retail Benchmark: What Customers Are Telling You

In the Age of the Customer, a new report uncovers insights about their in-store experiences.

By Dr. Paul Warner • Sept. 23, 2015

Staples adds 3D printing service to online offerings

The service will help consumers learn and use 3D printing, then allow them to upload their own designs at Staples’ online store.

By Ian P. Murphy • Sept. 22, 2015

Explore the Trendline➔

How retailers are thinking about in-store experience

Complementary shop-in-shops, age-appropriate experiences and integrated technology are just a few ways retailers are reworking stores to suit shoppers.

By Retail Dive staff

Report: Baby boomers slow to shop via smartphone

Only 13.4% of baby boomers say they use mobile devices to look for deals when shopping. 

By Ian P. Murphy • Sept. 22, 2015

Older millennials are finally spending on luxury goods

After years of being careful with money, shoppers 27 to 35 years-old have suddenly boosted their spending, Forrester finds.

By Daphne Howland • Sept. 21, 2015

Fed keeps interest rates near zero ahead of holidays

The move — or lack of one — plus continuing low gas prices are early holiday gifts to retailers.

By Daphne Howland • Sept. 18, 2015

Target testing more personal services to lift store experience

One-on-one interactions not only please the customer, but also can help retailers determine which goods and services are in demand.

By Daphne Howland • Sept. 18, 2015

Survey: Shoppers will do 'what it takes' to get free shipping this holiday season

More than ever, consumers are willing to go out of their way to get free shipping on holiday orders, according the latest survey from Pitney Bowes.

By Daphne Howland • Sept. 18, 2015

Report: Women driving mobile commerce

Women are also more likely to conduct product research on smartphones and tablets than men, according to a report from BI Intelligence.

By Ian P. Murphy • Sept. 18, 2015

Retail Therapy: The new AI Barbie says 'hello'

Every week, we bring you some of our favorite retail reads from around the Web. 

By Kelsey Lindsey • Sept. 18, 2015

Can multi-brand loyalty programs save American malls?

New loyalty programs have started to cover all stores at a single mall, incentivizing visits to a shopping destination in decline. 

By Ian P. Murphy • Sept. 16, 2015

Lane Bryant launches #PlusIsEqual campaign

Amid a rising consciousness of plus-size fashion, the retailer struts its stuff with a Times Square campaign launch. 

By Ian P. Murphy • Sept. 16, 2015

How Macy's plans to revive its American department stores

As Macy's puts forth multiple initiatives to help it keep up with changing customer habits, the question remains if these moves are coming just a little too late. 

By Kelsey Lindsey • Sept. 15, 2015

Search engines will be key for holiday shopping research

Seven out of 10 holiday shoppers "often or always" research products before going to a store, a new survey from G/O Digital says. 

By Ian P. Murphy • Sept. 15, 2015

How the Path-to-Purchase Funnel Became Obsolete

Leveraging the mobile device is becoming a necessary tactic for brands in their ability to interact with the customer on their path-to-purchase.

Sept. 15, 2015

J.C. Penney tests fast fashion with Belle + Sky brand

But its new CEO says the retailer has to clean up its supply chain act if the line is to succeed.

By Daphne Howland • Sept. 11, 2015

Kmart ad says it's 'Ridiculous' to start shopping for the holidays

The new ad lampoons its own holiday advertising creep while promoting its layaway program. 

By Ian P. Murphy • Sept. 11, 2015

Retail Therapy: Kate Spade's muses, Apple's retail guru, and more

Every Friday, we give you some of the best retail reads from around the Web. 

By Kelsey Lindsey • Sept. 10, 2015

International expansion is still a challenge, even for retail giants

Retailers often stumble due to cultural differences and overzealous plans, but e-commerce is helping companies large and small tap into international markets in a scalable way. 

By Ian P. Murphy • Sept. 10, 2015

Study: Consumers eager to adopt new payment systems

A study from MasterCard says that shoppers worldwide are accepting of new payment systems, favoring those that offer the most convenience. 

By Ian P. Murphy • Sept. 10, 2015

10 perspectives on Macy's new off-price stores

Can Macy's new Backstage stores attract millennial moms and transition them to their full-price stores as they grow older?

By Kelsey Lindsey • Sept. 9, 2015

New mattress start-ups could keep traditional retailers up at night

If department stores and mattress specialty stores aren’t worried about the new lean upstarts in the mattress business, they probably should be.

By Daphne Howland • Sept. 9, 2015

Reebok goes back to its roots with new 'Be more Human' push

Adidas' flagging brand looks to emphasize personal fitness over team sports in its new advertising campaign. 

By Ian P. Murphy • Sept. 4, 2015

Sole Society latest e-retailer to open physical store

The footwear and accessories retailer says sales through Nordstrom are growing and that it may expand its brick-and-mortar footprint, so to speak.

By Daphne Howland • Sept. 4, 2015

Retail Therapy: Delivery by boat and Canada's sad unwanted Targets

Every Friday, we bring you the most interesting retail reads from around the web. 

By Kelsey Lindsey • Sept. 4, 2015

Gilt to launch appointment-based brick-and-mortar

The New York "showroom," open only to Gilt members, will feature a stylist and a limited assortment of its on-site offerings.

By Daphne Howland • Sept. 4, 2015