76% of CIOs say IT complexity makes it impossible to manage performance
A new report says 76% of chief information officers surveyed think growing information technology complexity may soon make it impossible to efficiently manage digital performance. The global survey of 800 chief information officers is from Dynatrace, a digital performance management company, according to a press release.
IT complexity is growing exponentially, the study said. For example, a single web or mobile transaction now crosses an average of 35 different technology systems or components, compared to 22 just five years ago.
The rapid adoption of new technologies has driven this trend to where it is now and it will likely accelerate in the next 12 months, when 53% of CIOs plan to deploy even more technologies. As a result of this complexity, IT teams now spend an average of 29% of their time dealing with digital performance problems.
Remember when big data was a big deal?
Coming challenges like multi-cloud architecture and hyper-complex IT ecosystems challenge an organization's ability to progress beyond physical databases and third-party cloud service providers. The philosophy of "More technology is better" has reached a tipping point.
"Today's organizations are under huge pressure to keep up with the always-on, always-connected digital economy and its demand for constant innovation," Matthias Scharer, vice president of business operations at Dynatrace, said in a statement. "As a consequence, IT ecosystems are undergoing a constant transformation. The transition to virtualized infrastructure was followed by the migration to the cloud, which has since been supplanted by the trend towards multi-cloud."
CIOs have realized that legacy apps weren't built for today's digital ecosystems and are rebuilding them in a cloud-native architecture. "These rapid changes have given rise to hyper-scale, hyper-dynamic and hyper-complex IT ecosystems, which makes it extremely difficult to monitor performance and find and fix problems fast," Scharer explained in the press release.
Among the other survey findings: 76% of CIOs said multi-cloud makes it especially difficult and time-consuming to monitor and understand the impact that cloud services have on the user-experience; 72% are frustrated that IT has to spend so much time setting up monitoring for different cloud environments when deploying new services; and 72% said monitoring the performance of micro-services in real-time is almost impossible.
"For cloud to deliver on expected benefits, organizations must have end-to-end visibility across every single transaction," Scharer said in a statement. "However, this has become very difficult because organizations are building multi-cloud ecosystems on a variety of services."
The study also reported that IT departments are struggling to keep pace with internal demands from the business, with 74% of CIOs saying that IT is under too much pressure to keep up with unrealistic demands from the business and end users. Over three-quarters (78%) said it is getting harder to find the time and resources to answer the range of questions businesses ask, while 80% of CIOs said it is difficult to map the technical metrics of digital performance to the impact they have on the business.