30 minutes with retail's top executives
In this executive interview series, Retail Dive talks with industry thought leaders about everything from marketing strategy to in-store technology and the future of retail.
The retail landscape is in an ever-evolving state of flux as brick-and-mortar merchants grow e-commerce capabilities and online-only players learn how to get physical. Throw in the advancements in augmented reality, artificial intelligence and social media marketing, and the picture gets even more complex.
This series, where we talk to top executives about challenges, opportunities and strategies for success, is just one way Retail Dive is looking to shine some light on the forces — and thought leaders — that are shaking up the retail industry. So sit back and enjoy one (or more) of our deep, narrative dives. Or if you'd prefer to listen, check out our podcast, Conversational Commerce, which frequently features thought leaders from across the sector.
People used to say 'oh retail is dead,' or 'physical retail is dead' and you know, I think all of these different channels are evolving … [E-commerce] is a way to tell a story, it's a way to get product in front of people, but you have to constantly evolve or it is dead.Read more
For over a hundred years a few players controlled virtually all the supply and distribution in this category and chose not to innovate or really think about the customer experience.Read more
Human beings are social creatures. Shopping isn't just about getting stuff, or else you would just be sitting eating Ben and Jerry's in bed and shopping on Amazon.Read more
There's a lot of buzz about how brick and mortar has to bring in the experience aspect for their customers and the beautiful thing for us, is that it's always been a part of our DNA.Read more
The way you build an entrepreneurial culture is you give a team the power to innovate. And a lot of the choices that the team needs are not necessarily going to be the right choices initially ...Read more
Unfortunately, I think we're at the tipping point where the legacy dinosaur retailers [will] become very obsolete from a leadership perspective.Read more
One of the beautiful things about being in such a personal retail category is that there are human interactions happening all the time — and not just at a cash wrap.Read more