Gucci tops the list of most popular luxury brands online, study says

The popularity of high-end brands in 2020 was impacted by the same trends the rest of the industry saw, with loungewear and home collections critical.

By Tatiana Walk-Morris • April 16, 2021

GreyOrange, Tompkins Robotics team up on 'zero walk' fulfillment

As retail companies try to keep up with rising e-commerce sales and increased operations, many are investing heavily in automation.

By Matt Leonard • April 15, 2021

Explore the Trendline➔

Digital innovation and technology trends in retail

Generative AI and TikTok Shop have replaced the metaverse and NFTs as the hot topics of the day — here’s a look at how brands are using them.

By Retail Dive staff

Target tests new method to deliver packages faster

The retailer is running trials on its Shipt delivery capabilities in its recently opened Minneapolis sortation center.  

By Maria Monteros • April 15, 2021

More retailer mobile apps offer PayPal than Apple Pay: report

Incognia's study also found that Sephora, Lowe's and Home Depot had the lowest in-app checkout friction for delivery purchases. 

By Tatiana Walk-Morris • April 15, 2021

West Elm launches influencer ambassador program

The retailer is tapping into a network of content creators and industry leaders to highlight products and drive sales. 

By Tatiana Walk-Morris • April 14, 2021

EBay to host in-person events to authenticate collectibles

Customers will be given an estimation of their product's worth and the option to sell it through the e-commerce marketplace.

By Tatiana Walk-Morris • April 12, 2021

Getting ready for future-proof retail finance

As its growth outpaced its technology, here’s how one retailer prioritized digital acceleration to transform its finance function — for seamless agility, flexibility and rapid ROI.

April 12, 2021

Tractor Supply adds new loyalty program perks

All Neighbor's Club members will receive points per dollar spent in addition to new benefits awarded to every tier level.

By Tatiana Walk-Morris • April 9, 2021

Bluemercury introduces Klarna installment payments in stores

Consumers are interested in buying cosmetics in stores again and plan to do so as vaccine distribution continues, according to a Klarna study. 

By Tatiana Walk-Morris • April 8, 2021

Retail is the top advertiser on Facebook, study says

Over the past year, retail's share of Facebook advertisers has grown from 15% to 17%, with 64% of retail advertisers returning. 

By Tatiana Walk-Morris • April 7, 2021

J. Crew elevates Madewell execs to tackle marketing, digital

Three of four appointments to the company's senior management team are Madewell execs gaining more responsibility.

By Maria Monteros • April 7, 2021

6 Payments trends for 2021

The pandemic accelerated emerging payments trends, as "both the merchant and customer side picked up pace to evolve with changing market conditions," Forrester analyst Lily Varon said. 

By Vaidik Trivedi • April 6, 2021

Chewy boosts automated fulfillment network through new warehouses and retrofits

The e-commerce company plans to open its second automated fulfillment center in Q2 and a "limited catalog facility" in Q3.

By Matt Leonard • April 6, 2021

H&M features cactus leather in latest collection

After years of research and experiments with new materials, the retailer debuted the first collection in its sustainability series.

By Tatiana Walk-Morris • April 5, 2021

The omnichannel age is here — and it’s expensive

Store pickup of online orders grew by triple digits amid the pandemic. Retailers are now scrambling to become more efficient sellers across channels.

By Ben Unglesbee • April 5, 2021

Game on: What makes eGaming thrive behind the scenes

Learn how gaming platforms are leveling up their payments experiences and raking in extra revenue.

By Steve Villegas, VP of Payment Partnerships at PPRO • April 5, 2021

Walgreens to launch digital bank accounts this year

The accounts will be available to customers online and at 9,000 Walgreens locations in the second half of 2021.

By Anna Hrushka • April 1, 2021

The pandemic raised customer service expectations: report

Thanks to changes in customer behavior, 58% of shoppers have raised their customer service experience bar since last year, Talkdesk Research found.

By Tatiana Walk-Morris • March 31, 2021

Bed Bath & Beyond brings in Walmart, Wayfair vets to support digital operations

Jill Pavlovich and Jake Griffith will help grow the company's $3 billion online business as it works toward becoming an "omni-always" retailer.

By Caroline Jansen • March 30, 2021

GameStop hires Amazon vet as chief growth officer

The retailer is filling out its upper ranks with e-commerce specialists as it tries to transition to a more digital era of gaming. 

By Ben Unglesbee • March 30, 2021

Office Depot parent expects over $20M loss due to malware attack

CompuCom, a subsidiary of the ODP Corporation, disclosed the incident earlier in the month and estimates an additional revenue loss of up to $8 million.

By Tatiana Walk-Morris • Updated March 31, 2021

New investors join Nuro's Series C funding round

As competitors test autonomous deliveries, Nuro has collaborated with major retailers and won approval from regulators.

By Tatiana Walk-Morris • March 29, 2021

YouTube tests product detection in videos

The platform is experimenting with a feature that lists products and related items in between recommended videos. 

By Maria Monteros • March 25, 2021

DTC furniture startup Tylko raises $26M

The company uses AR tech to allow consumers to visualize products in their homes before making a purchase. 

By Tatiana Walk-Morris • March 25, 2021

Retailers embrace Senate effort to fight fakes sold through marketplaces

Amazon, where the problem is acute, so far hasn't joined broad industry support of the bipartisan measure.

By Daphne Howland • Updated March 24, 2021