J.C. Penney’s head of e-commerce pivots to chief customer officer

Katie Mullen, who arrived at the struggling department store over a year ago, previously led digital efforts at upscale retailer Neiman Marcus.

By Daphne Howland • April 20, 2023

Ikea invests $2.2B to fuel US growth

The investment, which is the retailer’s largest in the past four decades, will be used to open locations and strengthen its fulfillment network.

By Caroline Jansen • April 20, 2023

Explore the Trendline➔

Retail's quest to improve the customer experience

From new store concepts to AI-enabled offerings, retailers are constantly shifting their approach to better cater to shopper needs.

By Retail Dive staff

Why hasn’t Bed Bath & Beyond filed for bankruptcy yet?

The struggling home goods retailer has been pulling all kinds of levers, leaving many to wonder why it hasn’t sought Chapter 11 protection by now.

By Daphne Howland • April 20, 2023

REI swings to a loss despite record sales in 2022

The outdoor retailer saw expenses surge as it beefed up membership benefits and increased employee pay last year.

By Daphne Howland • April 20, 2023

Barnes & Noble debuts tiered loyalty program, plans 30 new stores

The retailer is in expansion mode once more, touting “continued strong growth for the first time in over a decade.”

By Tatiana Walk-Morris • April 20, 2023

David’s Bridal owes $27.5M to vendors as it charts course in bankruptcy

The wedding apparel retailer owes millions to the joint venture that procures the bulk of its merchandise outside North America.

By Ben Unglesbee • April 20, 2023

Amazon opens big and bulky fulfillment center near Kansas City

The facility will handle grills, mattresses and other oversized products.

By Alejandra Carranza • April 20, 2023

Vuori names 4 C-suite executives

Among the appointments are Hugh Garrity, a former Yeti exec, as COO and Libby Stockstill, a Vans veteran, as general counsel and corporate secretary.

By Natalie Schwartz • April 19, 2023

How good is secondhand apparel for the planet, really?

Consumers and brands are embracing resale as a way to address fashion’s poor environmental track record, but it may be too little, too late.

By Daphne Howland • April 19, 2023

The Body Shop CEO to exit

David Boynton is stepping down from the top role and an interim has been named while the company searches for his successor.

By Kaarin Moore • April 19, 2023

Rent the Runway saves through delivery, return consolidation

The apparel rental company's use of "live swaps" comes as it works to mitigate the impact of carrier price hikes.

By Max Garland • April 19, 2023

Square rolls out new features for merchants

Facing stiff competition, Block’s merchant services unit Square is adding tools for its merchant clients.

By Caitlin Mullen • April 18, 2023

PrettyLittleThing CEO steps down

Founder Umar Kamani is leaving after twelve years, but will continue to support certain projects while the brand searches for a replacement.

By Dani James • April 18, 2023

Three years after acquiring it, Lululemon could sell Mirror: Bloomberg

The home fitness maker has been a drag on the athletic retailer’s performance, and hardware sales disappointed in Q4.

By Cara Salpini • April 18, 2023

David’s Bridal is prepared to liquidate if it can’t find a buyer

Even if the retailer does stay in business under new ownership, it’s likely to shrink its fleet of nearly 300 stores.

By Daphne Howland • April 18, 2023

Purple settles fight with activist investor Coliseum Capital Management

The mattress brand agreed to shake up its board by adding three new members and replacing its board chair.

By Howard Ruben • April 17, 2023

Dr. Martens CFO to retire

Jon Mortimore will stay on until a successor is found, and the footwear brand spent more than anticipated in Q4 to resolve issues at a U.S. distribution center. 

By Dani James • April 17, 2023

Walmart US chief merchandising officer to depart

Charles Redfield started with the retailer as a cashier at Sam’s Club, growing his career to become the chief merchant last year. 

By Kaarin Moore • April 17, 2023

S&P upgrades Dillard’s, forecasts ‘sustained profitability’

The regional department store is positioned well thanks to strong inventory management and limited discounting, according to analysts. 

By Nate Delesline III • April 17, 2023

Nordstrom names new chief technology, information officer

The retailer wants to update its supply chain operations and bring more services closer to customers.

By Tatiana Walk-Morris • April 17, 2023

David’s Bridal takes another walk down the bankruptcy aisle

The bridal retailer launched several initiatives since exiting Chapter 11 four years ago, but the pandemic and the economy have taken a toll.

By Daphne Howland • April 17, 2023

An unglamorous solution to fashion’s sustainability problem: make less stuff

Overproduction, greenwashing and unchecked growth have created a huge problem. Experts say regulation may be the only solution, but it won't be easy.

By Lauren Schenkman • April 17, 2023

Resale’s big secret? It may need stores

To join the secondhand market boom, many apparel retailers and brands have turned to third-party platforms that struggle to sustain a profit.

By Daphne Howland • April 17, 2023

How to tell the story of your brand with a curated product assortment tailored to customers

By creating a strong emotional connection with customers and offering a personalized product assortment, retailers can increase customer loyalty.

April 17, 2023

David’s Bridal lays off over 9K as it pursues a sale

A company spokesperson said the retailer is “evaluating our strategic options” and a sale process is underway.

By Dani James • April 14, 2023