Millennials value paid loyalty programs: report

Almost half of all respondents also said paid programs have better rewards. 

By Daphne Howland • June 30, 2015

PayPal retreats on robocalls and texts after backlash

PayPal now says that recorded messages or texts will only be used in cases of fraud or to collect a debt.

By Daphne Howland • June 30, 2015

Explore the Trendline➔

How retailers are thinking about in-store experience

Complementary shop-in-shops, age-appropriate experiences and integrated technology are just a few ways retailers are reworking stores to suit shoppers.

By Retail Dive staff

Retailers celebrate historic same-sex marriage ruling

Companies from Macy's to Target released specially designed logos and took to social media to show their pride.

By Daphne Howland • June 29, 2015

Vertical Mass wants to help entertainers, brands target fans

The startup will crunch data to see where fans interact online. 

By Ian P. Murphy • June 26, 2015

Amazon Prime posts massive conversion stats: study

Members convert on Amazon.com 74% of the time, Millward Brown says. 

By Ian P. Murphy • June 26, 2015

Target's longtime merchandising chief departs

Kathee Tesija, who began her Target career as an entry-level analyst, has been instrumental in shaping the retailer as we know it.

By Daphne Howland • June 26, 2015

Under Armour ad wins top Cannes Lions Cyber award

The social media-enchanced campaign stars supermodel Gisele Bundchen. 

By Ian P. Murphy • June 25, 2015

Online video: The next best thing to in-store shopping?

96% of shoppers find videos helpful when making purchase decisions online, and 80% say that having a video to show how a product or service works is important.

By Ian P. Murphy • June 24, 2015

Instagram unveils enhanced search functions

The image-sharing site will suggest trending locations and hashtags to users. 

By Ian P. Murphy • June 24, 2015

ShopStyle creates path for e-commerce on Snapchat

It’s not exactly a “buy” button, but the program could work for fashion-minded Snapchatters who have some extra cash.

By Daphne Howland • June 24, 2015

T.J. Maxx's newest promo supports children's charities

Maxx Kids Art Contest includes donations to Save the Children. 

By Ian P. Murphy • June 22, 2015

Amazon installs new machine-learning reviews system

The system will vet customer reviews to favor verified reviewers and recent content. 

By Ian P. Murphy • June 22, 2015

Twitter boosting e-commerce with two new initiatives

The social media site is testing product and place pages and has deals with several “influencers” to curate collections.

By Daphne Howland • June 22, 2015

Aeropostale merchandising chief departs amid turnaround

Emilia Fabricant arrived at the retailer three years ago.

By Daphne Howland • June 22, 2015

Consignment retailer 2nd Time Around rebrands, expands

Consignment shops have now gone mainstream, thanks in part to their appeal to younger shoppers who like a deal and the idea of reuse.

By Daphne Howland • June 19, 2015

Pinterest names developer partners ahead of 'buy' button launch

Eight firms will have access to the site's API. 

By Ian P. Murphy • June 18, 2015

Google expands cross-platform ad measurement

The search engine now tracks advertising results outside of its own network. 

By Ian P. Murphy • June 18, 2015

'Made in the USA' sells again

These days marketers are pitching "buying American" as not only patriotic, but sustainable, too.  

By Ian P. Murphy • June 17, 2015

Study: Product recommendations aid in e-commerce conversion

The study from Monetate also found that personalized suggestions can increase average order value.

By Ian P. Murphy • June 17, 2015

Senators scrutinize PayPal's 'intrusive' new robocall policy

PayPal says customers can opt out of the provision, but regulators and members of Congress say they shouldn’t be forced to opt in to begin with.

By Daphne Howland • June 17, 2015

Open Your Mouth! How to Get Credit for Great Customer Experiences without Sounding Like an @#%&*

Customer experience is the "“new competitive battleground" so learning how to simultaneously celebrate your successes and not appear to be too self-congratulatory is essential.

By Lonnie Mayne, President, InMoment • June 17, 2015

Shopzilla parent Connexity acquires PriceGrabber

One analyst says that the consolidation in the industry shows weakness in the price comparison space.

By Daphne Howland • June 16, 2015

Leadership shakeup at Lumber Liquidators continues

Newly promoted Marco Q. Pescara will lead the marketing and merchandising teams as the chain faces a federal investigation. 

By Ian P. Murphy • June 16, 2015

Kmart shakes up marketing staff

The new CMO will lead rebranding and omnichannel strategy. 

By Ian P. Murphy • June 15, 2015

Kohl's finally taps merchandising chief

Chief customer officer Michelle Gass will step up to a new principal officer position of chief merchandising and customer officer.

By Daphne Howland • June 15, 2015