Loss Prevention & Security


  • A group of people in suits standing behind a sign that reads "Fighting retail crime." The U.S. Capitol is in the background.
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    Courtesy of the National Retail Federation
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    NRF updates crime report to address faulty numbers

    The group said it didn’t realize an outside assessment of organized retail crime had used an old NRF estimate of total inventory loss, including loss unrelated to theft.

    By Dec. 4, 2023
  • Staples store in Studio City, Ca.
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    GDMatt66 via Getty Images
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    Staples hit by cyberattack during critical Cyber Week sales push

    The office supply retailer expects to fully catch up on back orders after online processing and deliveries were briefly disrupted.

    By David Jones • Dec. 4, 2023
  • A group of people in suits standing behind a sign that reads "Fighting retail crime." The U.S. Capitol is in the background.
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    Courtesy of the National Retail Federation
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    Deep Dive

    Retailers have a crime problem. It’s in the numbers.

    The issue is complex and often clouded by imprecise data. Sometimes from the industry itself.

    By Nov. 29, 2023
  • Black Friday weekend 25% off discount banner in a boutique.
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    Shaun Taylor via Getty Images
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    Retailers brace for cyberthreat feast ahead of Thanksgiving shopping weekend

    A rise in social engineering and generative AI pose increased risks as phishing attacks and ransomware gain speed and grow more sophisticated.

    By David Jones • Nov. 21, 2023
  • Store workers in the beauty section of a store.
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    Justin Sullivan / Staff via Getty Images
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    Retail shrink, theft changed little in 2022

    But more retailers are concerned about escalating violence in stores, which experts say carries other costs beyond shrink.

    By Sept. 27, 2023
  • The exterior of a new Target store featuring the company's new design includes large glass panels and the company's red bullseye logo
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    Courtesy of Target
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    Target to close 9 stores over theft, safety concerns

    Stores in major cities like San Francisco, New York and Seattle are slated to shutter as a result of “unsustainable business performance.”

    By Sept. 27, 2023
  • The entrance to a downtown mall, with people walking by.
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    Daphne Howland/Retail Dive
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    American Eagle sues Westfield San Francisco Centre over ‘neglect’ and ‘turning a blind eye to rampant criminal activity’

    But the legal maneuver could be complicated by the mall owner’s decision earlier this year to hand the keys of the property over to its lender.

    By Sept. 15, 2023
  • Forever 21 storefront logo
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    Drew Angerer via Getty Images
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    Forever 21 data breach impacts over half a million people

    An unauthorized third party accessed some of the retailer's systems between January and March. The company is offering identity theft services to those impacted.

    By Sept. 7, 2023
  • Ulta storefront
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    Courtesy of Ulta
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    Ulta says locked fragrance cabinets are helping sales

    The cases, which are in about half of the beauty retailer’s stores, are reducing theft and keeping product in stock.

    By Aug. 25, 2023
  • Fingers hover over a computer keyboard with numbers on a screen, against a shadowy backdrop.
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    jariyawat thinsandee via Getty Images
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    NRF launches digital risk, innovation center

    Through the initiative, the trade organization will develop guidelines on key technology issues, including cybersecurity and digital fraud prevention.

    By Aug. 7, 2023
  • Estee Lauder Lipsticks on display.
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    Mike Coppola/Getty Images via Getty Images
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    Estée Lauder takes down some systems following cyberattack

    ALPHV, the ransomware threat actor taking credit for the attack, threatened to reveal more information about the data it claims to have stolen from the cosmetics conglomerate.

    By Matt Kapko • July 20, 2023
  • Mannequins and clothing racks in a store's display for Pride Month.
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    Daphne Howland/Retail Dive
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    Deep Dive

    Are retailers afraid of being ‘woke’?

    Brand values, diversity efforts and customer loyalty are put to the test as extremists come for corporate America.

    By June 20, 2023
  • Store mannequins in a colorful merchandising display featuring apparel.
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    Daphne Howland/Retail Dive
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    New York AG says Target pulling Pride items was ‘wrong’

    In a letter to CEO Brian Cornell, New York Attorney General Letitia James and 14 lawmakers urged “courage” in the face of rising attacks on LGBTQ+ rights.

    By June 14, 2023
  • A red storefront entrance with a white dot-in-circle logo and an "order pickup" sign on the door. Trees and blue sky with white clouds on the right.
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    Daphne Howland/Retail Dive
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    Target stores safe after a series of bomb threats

    In Oklahoma City, messages reportedly invoked the 1995 domestic terrorist attack on the Alfred P. Murrah Federal Building.

    By June 13, 2023
  • A store display shows a person looking off to the side and tossing their hair, and the words "take pride."
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    Daphne Howland/Retail Dive
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    Deep Dive

    How Target went from loud and proud — to silent

    The mass retailer remains quiet after pulling Pride merchandise from some stores out of safety concerns. LGBTQ+ groups, human rights advocates and marketers say that sends the wrong message.

    By June 5, 2023
  • A sign that reads "try love buy" in front of a range of beauty displays at an Ulta Beauty shop-in-shop inside of a Target.
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    Cara Salpini/Retail Dive
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    Ulta to put fragrance behind locked cabinets in 70% of stores thanks to increased theft

    The beauty retailer, with Q1 sales growth topping 12%, said it’s investing in security guards and police presence in parking lots to deter crime.

    By May 26, 2023
  • A person speaks at a microphone, surrounded by a group of people. A sign on the right says "Combating retail theft New York City."
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    Courtesy of New York City Mayor's Office
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    NYC focuses on repeat offenders, social services to combat surge in retail theft

    Just 327 serial shoplifters accounted for a third of the more than 22,000 retail theft arrests made in the city last year, officials said.

    By May 18, 2023
  • Police in uniform, police cars and police motorcycles block a mall entrance.
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    Joe Raedle / Staff via Getty Images
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    When the mall is the target: The state of retail and mass shootings

    Stores and malls are especially vulnerable to random attacks like the recent killing of eight people at the Allen Premium Outlets in Texas.

    By May 11, 2023
  • Deep Dive

    ‘MetaBirkin’ NFT creator to appeal Hermès trademark verdict

    A jury ruled against Mason Rothschild and his drawings of fur-covered luxury bags. His attorneys say the new technology doesn’t cancel the First Amendment’s protection of artwork.

    By Feb. 10, 2023
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    Courtesy of Shopreme
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    Deep Dive

    Grocers weigh the pros and cons of scan-and-go

    Despite Wegmans’ decision to abandon the technology last year, other retailers continue to offer the convenience-focused service — and more are showing interest in it, industry officials said.

    By Sam Silverstein • Jan. 25, 2023
  • Patagonia demands injunction, damages over Gap fleece designs

    The outdoor gear brand said it has previously warned Gap to stop copying its designs, which even one Gap customer flagged as a “ripoff.”

    By Nov. 28, 2022
  • U.S. Capitol Building
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    Brian Tucker/Retail Dive
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    Senate mulls bill targeting online sales of counterfeits and stolen goods

    The INFORM Consumers Act, which would require marketplaces to verify seller identities, was added to a defense spending authorization. 

    By Oct. 12, 2022
  • Shrink costs retailers over $94B in 2021: NRF

    In response to shrinkage concerns, retailers expect to spend more on loss prevention and technology, a new NRF survey found.

    By Tatiana Walk-Morris • Sept. 15, 2022
  • Amazon sues 10K Facebook group admins over fake reviews

    The company stressed the need for collaboration between businesses, social media platforms and law enforcement to prevent fraudulent reviews. 

    By Tatiana Walk-Morris • July 20, 2022
  • Inside an Adore Me store
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    Courtesy of Adore Me
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    Adore Me's uphill battle against fakes on Amazon

    The DTC lingerie company says the e-commerce giant drags its feet because it wants the sales that counterfeiters provide.

    By July 7, 2022