Loss Prevention & Security


  • A rack of denim jeans with white store tags clipped to them.
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    FeelPic via Getty Images
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    RFID has been around for decades. Now it’s becoming retailers’ best crime-fighting tool.

    The tech has long been used for inventory management, but is being affixed to more merchandise and yielding more data.

    By Feb. 21, 2024
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    andipantz via Getty Images
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    Most shoplifting is not organized retail crime: report

    As store traffic picked up since the pandemic, so has shoplifting, though there were fewer reports last year than in 2019, per the Council on Criminal Justice.

    By Jan. 26, 2024
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    Courtesy of RILA
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    Deep Dive

    7 reasons why everyone’s confused about shrink and theft

    There’s even less data about retail crime now that the National Retail Federation has retracted a key claim about its impact. What’s going on?

    By Jan. 24, 2024
  • A closeup of a white "Vans" sign, below a red-trimmed window, reflecting a blue-gray sky.
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    Daphne Howland/Retail Dive
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    VF Corp. cyberattack impacted 35.5M consumers

    The North Face and Vans parent company originally reported the incident at the height of the holiday season.

    By Jan. 23, 2024
  • Customers can pass through an AI-powered scanner at the exit of Sam's Club
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    Permission granted by Sam's Club
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    Sam’s Club to bring AI-based receipt verification to all stores

    The technology will eliminate the need for receipt checkers, freeing up associates to spend time with customers.

    By Jan. 11, 2024
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    lechatnoir via Getty Images
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    7 retail trends to watch in 2024

    From economic pressures weighing on consumers to relocating stores away from malls, here’s what’s on retailers’ minds heading into the new year.

    By Retail Dive Staff • Jan. 8, 2024
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    Permission granted by Rite Aid
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    Rite Aid banned from use of facial recognition tech for 5 years

    The company’s “reckless” use of the technology harmed customers, the FTC said.

    By Dec. 20, 2023
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    Matthew Eisman/Getty Images for Pandora Media via Getty Images
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    VF Corp. reports stolen data from cybersecurity incident

    The attack last week has impacted the apparel conglomerate’s ability to fulfill orders.

    By Laurel Deppen • Dec. 18, 2023
  • Member of Congress calls for better data on organized retail crime and other theft

    In testimony endorsing a bill that would have the Department of Homeland Security tackle organized retail crime, the National Retail Federation left out its previous statistics on its impact.

    By Dec. 13, 2023
  • Squishmallow's collection with H&M.
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    Courtesy of Squishmallows
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    Column

    The Weekly Closeout: Claire’s expands into Mexico and Squishmallows collabs with H&M

    The accessories retailer opened a store in Mexico City, while the toy company, known for its plush stuffed animals, teamed up with H&M for a collection.

    By Retail Dive Staff • Dec. 8, 2023
  • A group of people in suits standing behind a sign that reads "Fighting retail crime." The U.S. Capitol is in the background.
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    Courtesy of the National Retail Federation
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    NRF updates crime report to address faulty numbers

    The group said it didn’t realize an outside assessment of organized retail crime had used an old NRF estimate of total inventory loss, including loss unrelated to theft.

    By Dec. 4, 2023
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    GDMatt66 via Getty Images
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    Staples hit by cyberattack during critical Cyber Week sales push

    The office supply retailer expects to fully catch up on back orders after online processing and deliveries were briefly disrupted.

    By David Jones • Dec. 4, 2023
  • A group of people in suits standing behind a sign that reads "Fighting retail crime." The U.S. Capitol is in the background.
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    Courtesy of the National Retail Federation
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    Deep Dive

    Retailers have a crime problem. It’s in the numbers.

    The issue is complex and often clouded by imprecise data. Sometimes from the industry itself.

    By Nov. 29, 2023
  • Black Friday weekend 25% off discount banner in a boutique.
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    Shaun Taylor via Getty Images
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    Retailers brace for cyberthreat feast ahead of Thanksgiving shopping weekend

    A rise in social engineering and generative AI pose increased risks as phishing attacks and ransomware gain speed and grow more sophisticated.

    By David Jones • Nov. 21, 2023
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    Justin Sullivan / Staff via Getty Images
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    Retail shrink, theft changed little in 2022

    But more retailers are concerned about escalating violence in stores, which experts say carries other costs beyond shrink.

    By Sept. 27, 2023
  • The exterior of a new Target store featuring the company's new design includes large glass panels and the company's red bullseye logo
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    Courtesy of Target
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    Target to close 9 stores over theft, safety concerns

    Stores in major cities like San Francisco, New York and Seattle are slated to shutter as a result of “unsustainable business performance.”

    By Sept. 27, 2023
  • The entrance to a downtown mall, with people walking by.
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    Daphne Howland/Retail Dive
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    American Eagle sues Westfield San Francisco Centre over ‘neglect’ and ‘turning a blind eye to rampant criminal activity’

    But the legal maneuver could be complicated by the mall owner’s decision earlier this year to hand the keys of the property over to its lender.

    By Sept. 15, 2023
  • Forever 21 storefront logo
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    Drew Angerer via Getty Images
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    Forever 21 data breach impacts over half a million people

    An unauthorized third party accessed some of the retailer's systems between January and March. The company is offering identity theft services to those impacted.

    By Sept. 7, 2023
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    Courtesy of Ulta
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    Ulta says locked fragrance cabinets are helping sales

    The cases, which are in about half of the beauty retailer’s stores, are reducing theft and keeping product in stock.

    By Aug. 25, 2023
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    jariyawat thinsandee via Getty Images
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    NRF launches digital risk, innovation center

    Through the initiative, the trade organization will develop guidelines on key technology issues, including cybersecurity and digital fraud prevention.

    By Aug. 7, 2023
  • Estee Lauder Lipsticks on display.
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    Mike Coppola/Getty Images via Getty Images
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    Estée Lauder takes down some systems following cyberattack

    ALPHV, the ransomware threat actor taking credit for the attack, threatened to reveal more information about the data it claims to have stolen from the cosmetics conglomerate.

    By Matt Kapko • July 20, 2023
  • Mannequins and clothing racks in a store's display for Pride Month.
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    Daphne Howland/Retail Dive
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    Deep Dive

    Are retailers afraid of being ‘woke’?

    Brand values, diversity efforts and customer loyalty are put to the test as extremists come for corporate America.

    By June 20, 2023
  • Store mannequins in a colorful merchandising display featuring apparel.
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    Daphne Howland/Retail Dive
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    New York AG says Target pulling Pride items was ‘wrong’

    In a letter to CEO Brian Cornell, New York Attorney General Letitia James and 14 lawmakers urged “courage” in the face of rising attacks on LGBTQ+ rights.

    By June 14, 2023
  • A red storefront entrance with a white dot-in-circle logo and an "order pickup" sign on the door. Trees and blue sky with white clouds on the right.
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    Daphne Howland/Retail Dive
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    Target stores safe after a series of bomb threats

    In Oklahoma City, messages reportedly invoked the 1995 domestic terrorist attack on the Alfred P. Murrah Federal Building.

    By June 13, 2023
  • A store display shows a person looking off to the side and tossing their hair, and the words "take pride."
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    Daphne Howland/Retail Dive
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    Deep Dive

    How Target went from loud and proud — to silent

    The mass retailer remained quiet after pulling Pride merchandise from some stores out of safety concerns. LGBTQ+ groups, human rights advocates and marketers say that sends the wrong message.

    By June 5, 2023