Retailers, trade groups join coalition against counterfeit sales

In the eyes of the Buy Safe America Coalition, third-party platforms' efforts to stop knockoffs have fallen short.

By Tatiana Walk-Morris • Sept. 4, 2020

Let's get real – navigating fear and the customer experience

If your current approach to Customer Experience is all about the "what" and the "right now," you're missing a huge opportunity to differentiate from the competition.

Aug. 27, 2020

Explore the Trendline➔

The state of loss prevention in retail

The types of losses attributed to retail theft has become more apparent — as is the need for more in-depth reporting and prevention strategies. 

By Retail Dive staff

Instacart boosts security for shoppers after breach

In the coming months, the grocery delivery service will expand the use of two-factor authentication to more features within the shopper app. 

By Jessica Dumont • Aug. 25, 2020

Amazon, KF Beauty team up in court over alleged counterfeits

The retailers filed a lawsuit claiming fake goods were sold on the e-commerce giant's platform, marking another case in its fight against counterfeits.

By Tatiana Walk-Morris • Aug. 14, 2020

EBay, Prova Group partner on sports memorabilia authentication

The marketplace joins Amazon and others in setting up measures to combat the sale of counterfeit goods, one of the biggest threats to resale.

By Tatiana Walk-Morris • Aug. 5, 2020

Retail shrink totaled nearly $62B in 2019

Shrink is at an all-time high, up $11 billion from 2018, according to a new report by the National Retail Federation.

By Tatiana Walk-Morris • July 17, 2020

New Amazon 'counterfeit crimes unit' aims for zero fakes

The e-commerce giant says prevention remains a priority but that its new taskforce will help it pursue civil and criminal measures against "bad actors."

By Daphne Howland • June 24, 2020

Amazon, Valentino team up in court over alleged counterfeits

The e-commerce giant has come under fire before for the proliferation of fakes on its website, but says it will "take aggressive action."

By Daphne Howland • June 22, 2020

Many shoppers worry about fake goods during COVID-19 outbreak

Over two-thirds of shoppers are concerned that the outbreak will lead to more counterfeit or low-quality goods being sold online, Red Points found.

By Tatiana Walk-Morris • March 23, 2020

Can retailers combat consumer desire for counterfeits?

Online marketplaces have launched initiatives aimed at addressing counterfeit sales, but those efforts can be cumbersome for brands. 

By Tatiana Walk-Morris • Feb. 11, 2020

Security is key for retailers. But it can't stand in the way of efficiency, CIO says

When overhauling the furniture retailer's connectivity solutions, Rent-A-Center's Mike Santimaw had to shift the security-focused model of the business.

By Samantha Schwartz • Jan. 15, 2020

Visa, Mastercard hold fast to gas stations' chip-card deadline

Fuel retailers were given an extra five years to upgrade to EMV technology, but 70% of convenience store owners in a survey said they still haven't done so.

By Dan Ennis • Jan. 10, 2020

Cybercriminals latest retail target? Loyalty programs

Failing to protect reward program data can drive customers to more secure competitors.

By Tatiana Walk-Morris • Jan. 2, 2020

97% of retailers hit by organized theft and other crimes

According to the National Retail Federation, 68% of companies have seen an increase in organized retail crime. 

By Tatiana Walk-Morris • Dec. 27, 2019

Wawa hit with malware data breach

The convenience and fuel retailer said the data security incident may have impacted all locations.

By Lisa Rowan • Dec. 23, 2019

Macy's data breach caused by a customized Magecart attack, research finds

Digital skimmers have been around for years, but a new type of point-of-sale attack is tailored for the target. 

By Samantha Schwartz • Dec. 23, 2019

Retail cyberattack attempts up 20% last year

Increased attack sophistication has some chief information security officers planning to increase staffing in 2020.

By Lisa Rowan • Dec. 17, 2019

Over a quarter of US shoppers have purchased counterfeit goods: Report

Fake items erode brand trust, according to a study by Incopro, but some consumers are warming up to buying knockoffs.

By Tatiana Walk-Morris • Dec. 9, 2019

Black Friday cybersecurity responsibility falls to customers

Cybercriminals feed on shoppers with weak personal cyber hygiene. Have companies done enough to protect customers?

By Samantha Schwartz • Nov. 27, 2019

Macy's suffers another data breach

The hack, which went undetected for about a week, comes at a particularly inopportune time for the department store.

By Daphne Howland • Nov. 20, 2019

Mobile apps pose lower risk of online shopping fraud

E-commerce fraud increases prior to the holidays but doesn't comprise many transactions.

By Tatiana Walk-Morris • Nov. 11, 2019

Ralph Lauren launches digital IDs to authenticate merchandise

The new technology will allow products to be verified as goods move through the supply chain. 

By Tatiana Walk-Morris • Nov. 5, 2019

Rebag launches appraisal tool for luxury handbags

The company's new software, called Clair, provides a resale value estimate instantly.

By Lisa Rowan • Oct. 24, 2019

Theft is a major risk for retailers using scan-and-go tech, expert says

But companies can mitigate that risk with additional layers of protection, including security cameras, customer notices and enhanced employee training. 

By Krishna Thakker • Oct. 22, 2019

Retail loyalty programs are prime targets for online fraud

Customer identity manipulation has also experienced growth as a method for attacks, according to a new report.

By Tatiana Walk-Morris • Oct. 21, 2019