Loss Prevention & Security
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Courtesy of Retail, Wholesale and Department Store Union
Retail workers hail New York’s new panic-button law
But the bill signed by Gov. Kathy Hochul, which requires a host of safety measures to address store-based crime, was opposed by key trade groups.
By Daphne Howland • Sept. 6, 2024 -
Joe Raedle / Staff via Getty Images
Shoppers’ online fraud fears escalate
Four in five consumers are worried about identity theft or someone stealing their credit card numbers, according to an August report from the credit monitoring agency Experian.
By Patrick Cooley • Sept. 3, 2024 -
Retrieved from Office of California Governor Gavin Newsom on August 16, 2024
With support of retail industry, California enacts package of bills to fight retail crime
Gov. Gavin Newsom hopes to blunt the potential of a November voter referendum that he says could undermine the new legislation.
By Daphne Howland • Aug. 22, 2024 -
Bassett Furniture temporarily shuts down manufacturing facilities following cyberattack
Although customers can still place orders and purchase products, the furniture company’s ability to fulfill orders is currently impacted.
By Kaarin Vembar • July 18, 2024 -
Courtesy of Rite Aid
Rite Aid confirms cybersecurity breach
The drugstore retailer stated that customer’s Social Security numbers, financial information and patient information was not impacted.
By Kaarin Vembar • July 16, 2024 -
Permission granted by Dollar General
Dollar General agrees to settle OSHA safety violations for $12M
The agreement with federal regulators requires the retailer to reduce its inventory and improve stocking efficiency to avoid safety hazards like blocked emergency exits and access to fire extinguishers.
By Nate Delesline III • July 12, 2024 -
Cara Salpini/Retail Dive
Nike, Converse sue 52 ‘counterfeiting networks’
The businesses named in the lawsuit collectively operate 98 websites and 267 social media handles, and allegedly sell “thousands” of fakes.
By Cara Salpini • June 20, 2024 -
Justin Sullivan via Getty Images
How retailers can fight theft without hurting customer experience
Locked cases drive potential customers to online alternatives. Helpful associates assist customers while inconveniencing crooks.
By Bryan Wassel • June 13, 2024 -
Marc Piscotty via Getty Images
Do retailers need active assailant insurance?
Stores and shopping centers are increasingly vulnerable to the death and destruction caused by mass shooters in the U.S.
By Daphne Howland • June 12, 2024 -
Permission granted by Dollar General
Dollar General to eliminate ‘vast majority’ of self-checkout, reduce new store openings
Despite a 6% Q1 net sales rise and performance that beat analyst expectations, shrink remains a significant headwind, CEO says.
By Nate Delesline III • May 31, 2024 -
Thai Liang Lim via Getty Images
Deep DiveWhy more tech in stores shouldn’t mean fewer workers
Stores can automate more tasks than ever, including pricing, inventory management and checkout. But for theft prevention, customer service and brand engagement, they need humans.
By Daphne Howland • April 10, 2024 -
Courtesy of The Home Depot
Home Depot confirms breach of employee data
The retailer said a vendor error led to the exposure of identifiable information of some employees.
By Nate Delesline III • April 9, 2024 -
Quinn Rooney via Getty Images
Battling shrink and theft across the globe
Retailers are trying numerous strategies — from technology to teamwork — to minimize losses.
By Peyton Bigora • April 8, 2024 -
Deep DiveWhat is ‘organized retail crime,’ exactly?
It depends, and it doesn't help that many retailers don’t have a good handle on lost inventory, experts say.
By Daphne Howland • April 3, 2024 -
Courtesy of Five Below
Five Below scales back self-checkout to fight shrink
Hiring more store associates will improve customer service and help fight what executives said was an unexpectedly high level of inventory loss.
By Daphne Howland • March 21, 2024 -
Kendall Davis/Retail Dive
Podcast
The Backroom: The story behind our stories on shrink and theft
When the National Retail Federation retracted a theft claim following our coverage of its special report on crime, the news went viral. Here’s what it took to get the story.
By Retail Dive Staff • Feb. 29, 2024 -
FeelPic via Getty Images
RFID has been around for decades. Now it’s becoming retailers’ best crime-fighting tool.
The tech has long been used for inventory management, but is being affixed to more merchandise and yielding more data.
By Daphne Howland • Feb. 21, 2024 -
andipantz via Getty Images
Most shoplifting is not organized retail crime: report
As store traffic picked up since the pandemic, so has shoplifting, though there were fewer reports last year than in 2019, per the Council on Criminal Justice.
By Daphne Howland • Jan. 26, 2024 -
Courtesy of RILA
Deep Dive7 reasons why everyone’s confused about shrink and theft
There’s even less data about retail crime now that the National Retail Federation has retracted a key claim about its impact. What’s going on?
By Daphne Howland • Jan. 24, 2024 -
Daphne Howland/Retail Dive
VF Corp. cyberattack impacted 35.5M consumers
The North Face and Vans parent company originally reported the incident at the height of the holiday season.
By Kaarin Vembar • Jan. 23, 2024 -
Permission granted by Sam's Club
Sam’s Club to bring AI-based receipt verification to all stores
The technology will eliminate the need for receipt checkers, freeing up associates to spend time with customers.
By Nate Delesline III • Jan. 11, 2024 -
lechatnoir via Getty Images
7 retail trends to watch in 2024
From economic pressures weighing on consumers to relocating stores away from malls, here’s what’s on retailers’ minds heading into the new year.
By Retail Dive Staff • Jan. 8, 2024 -
Permission granted by Rite Aid
Rite Aid banned from use of facial recognition tech for 5 years
The company’s “reckless” use of the technology harmed customers, the FTC said.
By Nate Delesline III • Dec. 20, 2023 -
Matthew Eisman/Getty Images for Pandora Media via Getty Images
VF Corp. reports stolen data from cybersecurity incident
The attack last week has impacted the apparel conglomerate’s ability to fulfill orders.
By Laurel Deppen • Dec. 18, 2023 -
Retrieved from U.S. House of Representatives Homeland Security Committee's YouTube channel on December 13, 2023
Member of Congress calls for better data on organized retail crime and other theft
In testimony endorsing a bill that would have the Department of Homeland Security tackle organized retail crime, the National Retail Federation left out its previous statistics on its impact.
By Daphne Howland • Dec. 13, 2023
