2019 wrap-up and looking ahead to 2020: How to best optimize the retail and hospitality associate

Learn to leverage the upcoming holiday season, how work will transform over the next decade, and get a sneak peak into NRF’s Big Show in 2020.

By John Orr, SVP of Retail Strategy, Ceridian • Dec. 2, 2019

The winners and losers of Black Friday 2019

Mobile kicked in more than its fair share this year, and that was good news for some brick-and-mortar retailers.

By Daphne Howland • Dec. 1, 2019

Explore the Trendline➔

How retailers can win over shoppers during the holidays

Retailers are pulling all the levers to drive loyalty during the industry’s all-important quarter.

By Retail Dive staff

Black Friday sales on track to $7.4B

Shoppers forked over $4.2 billion on Thanksgiving Day alone, much of it on their phones not far from the dinner table, according to Adobe Analytics.

By Daphne Howland • Nov. 29, 2019

Holiday sales won't prevent 2020 closures and bankruptcies

The shopping season will be decent, according to an analysis from FTI Consulting, but it won't be a "standout."

By Tatiana Walk-Morris • Nov. 27, 2019

Mobile shopping to drive in-store visits

A new survey from The NPD Group reports that one in five online purchases will be picked up in stores.

By Lisa Rowan • Nov. 27, 2019

Black Friday cybersecurity responsibility falls to customers

Cybercriminals feed on shoppers with weak personal cyber hygiene. Have companies done enough to protect customers?

By Samantha Schwartz • Nov. 27, 2019

Want to appeal to young holiday shoppers? Invest in tech

Shoppers under the age of 35 will spend more this season but want streamlined technology and environmentally friendly practices, a survey found.

By Lisa Rowan • Nov. 27, 2019

PwC: Nearly half of consumers delay shopping until after Black Friday

While fewer shoppers are planning to participate in the sales event this year, online shopping on Thanksgiving Day is gaining popularity, the report found.

By Tatiana Walk-Morris • Nov. 26, 2019

FedEx expects to move more than 33M packages on Cyber Monday alone

In addition to record package volumes on Dec. 2, the courier expects to more than double its daily average package volumes for the following two Mondays.

By Morgan Forde • Nov. 25, 2019

Over half of consumers plan to buy gifts via smartphone this year

Additionally, 41% of consumers have a better perception of brands that offer multiple payment options, according to a BillTrust study.

By Tatiana Walk-Morris • Nov. 25, 2019

Will retailers avoid Black Friday website outages?

A new survey reveals that nearly one-quarter of retail companies don't have a plan in place if their websites go down.

By Lisa Rowan • Nov. 25, 2019

How mobile ads are powering a social commerce surge this holiday season

Platforms like TikTok and Instagram are increasingly blending ads and shopping.

By Robert Williams • Nov. 25, 2019

Seasonal retail workers attracted to flexible work options, report says

Robust hiring forecasts preceded a holiday hiring season that began as early as August for some retailers.

By Valerie Bolden-Barrett • Nov. 25, 2019

Black Friday is a state of mind

This year, retailers have fewer selling days to make their holiday coin. Lucky for them, the seasonal sales event still holds meaning for their customers.

By Daphne Howland • Nov. 22, 2019

5 trends that will shape Black Friday 2019

With sales projected to reach up to $730.7 billion this holiday season, there's little room for missteps during the shopping event.

By Caroline Jansen • Nov. 22, 2019

Study: Holiday shopping led by BOPIS

Concern over package theft and delayed delivery are among the factors driving consumers to the service, according to a CommerceHub survey.

By Lisa Rowan • Nov. 22, 2019

JC Penney rings in holiday proposal season with AR ad driving virtual try-ons

The mobile campaign with Verizon Media includes immersive, full-screen spots and a "wedding personality" quiz.

By Natalie Black (Koltun) • Nov. 22, 2019

Retail Therapy: The holidays just got Goop-ed

Gwyneth Paltrow's lifestyle-wellness company released a gift guide, which to no one's surprise includes products like an automatic joint roller and a $250 fire extinguisher.

By Caroline Jansen • Nov. 22, 2019

How to transform Black Friday shoppers into year-round customers

Put the work into getting that first sale, but don't forget about creating an environment to bring back the new customers.

Nov. 22, 2019

Study: Gen Z and millennial shoppers embrace secondhand gifts

Only a fraction of Americans would be upset about receiving a previously owned item while 61% were open to it, according to a new report. 

By Tatiana Walk-Morris • Nov. 21, 2019

Adidas’ AR activation drops shoppers into a trash-filled virtual ocean

Immersing app users in a littered ocean around the holidays highlights environmental issues and shows how the brand turns plastic waste into shoes.

By Robert Williams • Nov. 20, 2019

Dick's Sporting Goods brings gear to life in CGI holiday spot

Videos of animation and live-action filming help tell the story of what happens in the retailer's store at night when the merchandise comes alive.

By Barry Levine • Nov. 20, 2019

What do consumers want for the holidays? Gift cards and clothes

Additionally, half of U.S. shoppers named free expedited shipping as their top desire from retailers, according to a recent McKinsey report. 

By Tatiana Walk-Morris • Nov. 19, 2019

Tupperware opens holiday pop-up shop in SoHo

The "immersive store" will feature merchandise and artistic installations, as well as offer product demos.

By Lisa Rowan • Nov. 19, 2019

Saks creates multichannel experience for 'Frozen 2' holiday windows

The annual window unveiling will include a live event featuring a musical performance by Idina Menzel, who voices Elsa in the film.

By Dianna Christe • Nov. 19, 2019