Ikea to shutter 3 small-format plan and order stores

The retailer is closing locations in Washington, D.C., Virginia and Maryland, including one that opened less than a year ago, as it reevaluates its footprint.

By Caroline Jansen • Oct. 2, 2026

KnitWell Group names chief digital and customer data officer

Angelica Munson was appointed to the newly created role for the Ann Taylor and Chico’s parent company. 

By Tatiana Walk-Morris • Oct. 1, 2026

Explore the Trendline➔

What's shaping the e-commerce landscape?

From pivots in digital strategies to challenges retailers must overcome with reverse logistics, here are some of the forces shaping online retail.

By Retail Dive staff

1-800-Flowers to sell PersonalizationMall.com, Things Remembered

The $45 million transaction marks a steep drop from the $245 million purchase price for PersonalizationMall.com about six years ago.

By Dani James • Sept. 30, 2026

Wayfair ups investment in sports for values-focused brand platform

The retailer is amplifying its latest effort by increasing advertising investment across the networks airing football games to five times its previous spend.

By Jessica Hammers • Sept. 29, 2026

Best Buy to launch on TikTok Shop

Customers will be able to purchase products directly through the social commerce platform, with orders fulfilled by the retailer. 

By Tatiana Walk-Morris • Sept. 29, 2026

Consumers aren’t just buying gifts this holiday season. They’re stocking up on essentials.

Total online spend in the U.S. will top $275 billion, according to Adobe, but many will use seasonal deals to stockpile necessities. 

By Lara Ewen • Sept. 28, 2026

Tapestry to sell via Google’s Gemini app, AI Mode

Coach and Kate Spade items are now available for purchase in Google’s AI shopping ecosystem. 

By Tatiana Walk-Morris • Sept. 24, 2026

Stitch Fix keeps sales expectations in check as it loses active clients

The apparel-box retailer is gaining market share, but the tough consumer backdrop took a toll at the end of its fiscal year, executives said Wednesday.

By Daphne Howland • Sept. 24, 2026

Consumers trust AI to advise, but don’t consent to it purchasing for them

Consumers are turning to AI to find deals, but won’t allow it to delegate purchase decisions, an ACI Worldwide survey found.

By Matt Vartabedian • Sept. 23, 2026

Shoppers burned by bad AI recommendations

As more consumers turn to AI to suggest purchases, some regret following the technology’s advice, a new survey finds.

By Tatiana Walk-Morris • Sept. 23, 2026

Amazon asks Meta to remove it from the Muse AI agent experience

The e-commerce giant — which is no stranger to the opt-out approach of agentic purchases — said it was not given advance notice Muse would access its shop.

By Dani James • Sept. 22, 2026

J.C. Penney loses share, launches marketplace as sales continue to slide

Total Q2 net sales fell more than 8%, but bright spots included activewear and, of all things, beauty.

By Daphne Howland • Sept. 21, 2026

Costco now offers nationwide delivery on Uber and DoorDash

The retailer expanded its partnerships with both e-commerce providers at a time when same-day delivery is resonating with its shoppers. 

By Peyton Bigora • Sept. 21, 2026

3 tips from Chewy’s COO on gaining a last-mile delivery edge

Personalization and close carrier collaboration can help shippers win in a space where Amazon and Walmart loom large.

By Max Garland • Sept. 21, 2026

Why Lowe’s chief marketer Jen Wilson added digital commerce to her portfolio

The addition of Lowes.com and Marketplace to a purview that includes retail media, loyalty and personalization speaks to the evolution of the marketer role.

By Chris Kelly • Sept. 16, 2026

Dueling Amazon, Target October sales events return

With the holidays right around the corner, both retailers will hold deal days next month on everything from toys to groceries and apparel. 

By Dani James • Sept. 15, 2026

Amazon invests over $230M in benefits, pay for Whole Foods store employees

As the company continues to merge its operations with the specialty grocer, this next investment focuses on its frontline workers.

By Peyton Bigora • Sept. 14, 2026

Teens start to trust AI recommendations more than friends, parents

There's a generational shift among consumers as they bring AI into their purchasing process, according to a Mastercard report.

By Tatiana Walk-Morris • Sept. 14, 2026

The Weekly Closeout: Chewy’s sales jump and a retail exec turns politician

The pet retailer scored more than 7% net sales growth in the most recent quarter. Meanwhile, former Hudson’s Bay CEO Helena Foulkes could soon be Rhode Island’s governor.

By Retail Dive Staff • Sept. 11, 2026

E-commerce to outpace overall holiday sales growth as shoppers lean on AI

The channel is expected to grow up to 8.4%, aided in part by consumers’ embrace of digital tools such as artificial intelligence, per Deloitte.

By Lara Ewen • Sept. 10, 2026

Preparing your platform for agentic commerce: How to authenticate AI buying agents vs. synthetic bots

Marketplaces spent a decade building systems to keep bots out. In agentic commerce, some of those bots are now your best customers — and the rest are harder to spot.

Sept. 8, 2026

How AI is powering Target’s back-to-school push

The mass retailer is utilizing AI for wish lists and recommended actions on its e-commerce site, Target’s senior vice president of technology told Retail Dive.

By Dani James • Sept. 3, 2026

Sephora to pilot TikTok Shop experience

The beauty retailer will debut exclusive monthly drops through the social media's e-commerce feature with content-led videos and a TikTok Live.

By Dani James • Sept. 2, 2026

Williams-Sonoma AI assistants drive customer engagement — and conversions

Customers who use Olive, Williams Sonoma’s AI agent, convert at three times a higher rate than those who do not.

By Kristen Doerer • Sept. 2, 2026

Boscov’s revamps e-commerce fulfillment operations

The company expects to reduce out-of-stocks and improve the omnichannel experience for customers through a unified inventory management system, CEO Jim Boscov said.

By Alejandra Carranza • Sept. 2, 2026