Report: Free shipping drives sales

The latest UPS report also finds that easy returns influence purchases and retailers must catch up in m-commerce.

By Daphne Howland • June 17, 2014

Could health care at retail clinics get competitive?

Wal-Mart Stores Inc. announced a pilot program where employees can get services for $4 and customers pay $40.

By Daphne Howland • June 16, 2014

Explore the Trendline➔

How retailers are thinking about in-store experience

Complementary shop-in-shops, age-appropriate experiences and integrated technology are just a few ways retailers are reworking stores to suit shoppers.

By Retail Dive staff

Report: Majority of apparel likely to remain sourced in Asia

While retailers are looking to diversify their sources, Asia remains the number one source for supply.

By Daphne Howland • June 16, 2014

Express Inc. open to possible buyout

Private equity firm Sycamore Partners reported a 9.9% stake in the company and said it will pursue a buyout.

By Daphne Howland • June 16, 2014

Forget drones, Amazon aims for phones

If successful, the e-commerce giant’s smartphone could capture and keep customers in a whole new way.

By Daphne Howland • June 16, 2014

Five online customer service essentials retailers need to know

Experts at IRCE shared some of the most exciting advancements in online customer service. 

By Kelsey Lindsey • June 13, 2014

Retail sales miss May expectations with slight rise

But April retail sales grew more than first calculated, boding well for continued growth.

By Daphne Howland • June 13, 2014

Restoration Hardware sees growth in large stores

The upscale furniture company is experiencing steady growth and wants to showcase its goods in bigger spaces.

By Daphne Howland • June 13, 2014

Lands' End performing better post-Sears

Q1 results at the apparel retailer include increased sales and bigger profits.

By Daphne Howland • June 13, 2014

Report: Millennials willing to fill the virtual complaint box

While Gen X and Baby Boomers interact with brands on social media, millennials are much more likely to share complaints online.

By Daphne Howland • June 13, 2014

Are you getting the most from in-store analytics? Here's where you start

In-store analytics are currently a hot topic in the retail industry. While using clickstream data to understand shopper behavior is a given in ecommerce, retailers that want to gain a complete, multi-channel view of the customer experience are realizing that they can’t continue to overlook...

June 12, 2014

Lululemon founder votes against board chairman

Chip Wilson, also the company’s biggest shareholder, says Chairman Michael Casey is overly concerned with short-term growth.

By Daphne Howland • June 12, 2014

Gun sales way down at Sportsman's Warehouse

An 18.1% drop in Q1 sales was driven largely by weak demand for firearms and ammunition.

By Daphne Howland • June 12, 2014

Report: Consumers want easier online shopping

Shoppers want free shipping and returns and easier back-and-forth between websites and stores.

By Daphne Howland • June 12, 2014

Lowe's brings 'holoroom' to select stores

The company is bringing its first 3-D modeling technology to Toronto stores this year.

By Daphne Howland • June 12, 2014

Five facts you need to know about global e-commerce

Experts at IRCE shared some useful insights on expanding beyond the American online marketplace. 

By Kelsey Lindsey • June 12, 2014

Alibaba's U.S. marketplace goes live

The Chinese retail giant aims to look and be different from Amazon.

By Daphne Howland • June 12, 2014

Most retailers have plans to connect in-store

A survey found that only 3% of retailers identify customers in stores, but 75% are planning to do so. 

By Daphne Howland • June 10, 2014

How Amazon loses even if it wins the Hatchette fight

In its highly publicized dispute with one of the world's biggest publishers, Amazon seems to have lost its footing.

By Daphne Howland • June 9, 2014

Doctors urge drugstores to copy CVS tobacco move

Physicians' pressure on drugstores to quit tobacco sales could speed up the trend.

By Daphne Howland • June 9, 2014

RadioShack getting speedy with same-day repairs

The retailer is piloting “Fix It Here” stations that provide same-day repairs to smartphones and tablets.

By Daphne Howland • June 9, 2014

Retailers already back to school

Backpacks and unsharpened pencils are on the shelves before the bell even rings out the end of the year.

By Daphne Howland • June 9, 2014

Target's changes aimed at younger consumers

The company is making an effort to become as much of a destination, online and off, as it has been for older generations.

By Daphne Howland • June 9, 2014

May sales up at major retailers

Better weather and good prices brought more shoppers to stores last month.

By Daphne Howland • June 6, 2014

Open carry demonstrations giving retailers trouble

Gun owners attempting to demonstrate their right to openly carry guns are making some customers nervous.

By Daphne Howland • June 6, 2014