Customer satisfaction with brick-and-mortar dips: Report

While traditional physical retailers seem to falter, their websites helped boost satisfaction with e-commerce, according to the American Customer Satisfaction Index.

By Daphne Howland • Feb. 19, 2015

US e-commerce exceeds $300B in 2014

The U.S. Commerce Department also said that fourth quarter sales accounted for 31.4% of online sales for the year.

By Daphne Howland • Feb. 18, 2015

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How artificial intelligence is shaping retail

More retailers are leaning on AI as a tool, tapping into the tech to improve customer service and support supply chain functions.

By Retail Dive staff

Retail sales to rise 4.1% this year: NRF

The economy has gained enough momentum to foster the biggest retail gains since 2011’s 5.1% increase.

By Daphne Howland • Feb. 13, 2015

Birchbox and Story: Two retail stores redefining the shopping experience

These two New York City stores offer a peek at the future of brick-and-mortar. 

By Kelsey Lindsey • Feb. 10, 2015

Zara parent ends use of angora wool after animal-rights protests

Spanish fast-fashion company Inditex joined other major retailers that have stopped manufacturing with the textile after protests from PETA. 

By Daphne Howland • Feb. 10, 2015

Mobile driving retail disruptions: PwC

PricewaterhouseCoopers’ Global Total Retail Survey looked at four disruptions to retail this year, with mobile compounding most of them. 

By Daphne Howland • Feb. 10, 2015

Gas prices see first increase since June

The price of fuel is still down, but the free-fall may be over—and with it, any benefit to retailers.

By Daphne Howland • Feb. 9, 2015

Michael Kors, Swatch to join the wearable wave

Although wearables is a segment yet to prove itself, there’s a lot of activity ahead of the Apple Watch debut.

By Daphne Howland • Feb. 6, 2015

A third of shoppers reluctant to buy over data security fears: study

And nearly two-thirds of consumers say that retailers on and offline aren’t doing enough to protect their personal information.

By Daphne Howland • Feb. 4, 2015

Gas is down and the dollar's up. What does that mean for retail?

The value of the dollar and gas prices have a major impact on retail—both good and bad.

By Daphne Howland • Feb. 3, 2015

Majority of retailers say mobile all about brick-and-mortar

A new study shows that mobile is routinely being treated as a channel to increase sales at physical stores.

By Daphne Howland • Feb. 2, 2015

More faltering malls to close in 2015: study

The fortunes of the U.S. mall mirror the fortunes of the country's haves and the have-nots, according to research by Green Street Advisors.

By Daphne Howland • Jan. 29, 2015

Mobile shoppers spend 125% more in all categories: study

The study from MarketLive found that consumers are beginning their shopping journeys on phones, even when they buy things online or at the store.

By Daphne Howland • Jan. 28, 2015

Going small is getting big: The rise of small format stores

As demographics change and urban centers thrive, more big box stores are scaling down.

By Daphne Howland • Jan. 27, 2015

Eco-fashion retailer Reformation starting lower-priced line

The new line, called “Obvious,” has prices that range from $28 to $178.

By Daphne Howland • Jan. 27, 2015

Consumer use of mobile apps smaller than retailers believe: study

A recent study found that 42% of smartphone users prefer to search on the mobile web, compared to 20% that prefer apps.

By Daphne Howland • Jan. 26, 2015

B Corps: The business of doing good business

Benefit corporations and certified B corps add a layer of responsibility to retailers' overall business goals, and may be beneficial to a company's long-term objectives.  

By Daphne Howland • Jan. 23, 2015

Wal-Mart launches in-store tax refund pickup

Introducing yet another financial service for customers, even Wal-Mart shoppers without bank accounts can collect their income tax refunds in cash at any U.S. store.

By Daphne Howland • Jan. 21, 2015

Retailers, your customers want to 'click and collect'

A recent survey found that more than 75% of participants consider in-store pickup "important." Here's how retailers can achieve this omnichannel effort. 

By Daphne Howland • Jan. 15, 2015

US retail sales fell in December

Advance estimates from the Commerce Department show that total sales for 2014 were up 4%, the smallest annual increase since 2009. 

By Kelsey Lindsey • Jan. 14, 2015

Customers' expectations for omnichannel rising: IBM

Shoppers are starting to expect certain things from retailers when it comes to communication, inventory, and fulfillment.

By Daphne Howland • Jan. 14, 2015

Big opportunity for retailers: Solving shopping cart abandonment

It's maddening that so many shoppers leave their online carts without buying. But the problem is fairly well understood, so there are things a marketer can do.

By Daphne Howland • Jan. 12, 2015

Holiday sales growth was best in 9 years: ShopperTrak

Turns out that starting promotions early and keeping them going through Christmas kept shoppers shopping this holiday season.

By Daphne Howland • Jan. 11, 2015

Tiffany & Co. features first same-sex couple in engagement ad

With its iconic Tiffany setting, the retailer helped define engagement rings; now it's showing the world how modern couples look.

By Daphne Howland • Jan. 11, 2015

December shoppers showed up with 'purpose to buy': Euclid

December brought improvements to retailers in several measures.

By Daphne Howland • Jan. 9, 2015