Conversational Commerce: 8 predictions that will shape 2019
Retail futurist Doug Stephens breaks down why manufactured scarcity, sustainability and the beginning of the end of Amazon will dominate the industry this year.
Welcome to Conversational Commerce, the podcast where we break down the biggest retail news and trends with executives, thought leaders and the Retail Dive team. You can check out all our episodes here and listen on iTunes or Stitcher.
It's the start of a new year, and in celebration we're bringing you a bonus episode about the big year ahead featuring eight bold predictions from Doug Stephens, founder and CEO of Retail Prophet.
What trends will define the year, you ask? Well, according to the retail futurist, brands and retailers will spend more time than ever manufacturing scarcity and a sense of urgency to buy, confronting the realities of climate change and watching the cracks in Amazon's business model begin to deepen.
Follow Corinne Ruff on Twitter