Moncler to take control of its e-commerce operations

The luxury retailer also reiterated its other digital efforts including livestreaming and artificial intelligence.

By Tatiana Walk-Morris • July 30, 2020

Walmart's marketplace doubles in a year: report

The retailer's recent partnership with Shopify has accelerated its growth, according to Marketplace Pulse. 

By Tatiana Walk-Morris • July 30, 2020

Explore the Trendline➔

What's shaping the e-commerce landscape?

From pivots in digital strategies to challenges retailers must overcome with reverse logistics, here are some of the forces shaping online retail.

By Retail Dive staff

Top customer service considerations for retailers in a post-COVID world

The customer experience is one of the most critical touchpoints a retailer has with its customers, writes 7-Eleven's Jerry Campbell. 

By Jerry Campbell • July 30, 2020

Can technology save bridal retail?

The pandemic pushed a traditional, high-touch segment of the industry to finally confront its hesitancy around digital services. 

By Kaarin Moore • July 29, 2020

Shopify to offer installment payments through Affirm

Merchants will be paid the full purchase price upfront, while Affirm will handle payment collection for customers using the option.

By Tatiana Walk-Morris • July 28, 2020

Buy on Google to go commission free

At a time when more consumers are shopping online, the tech giant said it aims to make e-commerce more "accessible" for retailers of all sizes.

By Tatiana Walk-Morris • July 28, 2020

DSW’s debut hashtag challenge on TikTok racks up 1.3B views

The shoe retailer enlisted five influencers to promote the #TooManyShoes challenge on the popular social video app.

By Robert Williams • July 28, 2020

Tractor Supply reports 'triple-digit' e-commerce sales growth

The company has used the pandemic to invest in curbside pickup, contactless payments and its first mobile app, among other efforts.

By Tatiana Walk-Morris • July 27, 2020

Rent the Runway hires new chief technology, people officers

The appointments come after the fashion rental company's former CTO and president departed earlier this year. 

By Tatiana Walk-Morris • July 23, 2020

Adevinta acquires eBay Classifieds for $9.2B

The companies said they expect to complete the deal by next year. 

By Tatiana Walk-Morris • July 23, 2020

Visual search startup Shnap launches on mobile, Chrome

The platform, which uses artificial intelligence to match consumers' images to products, aims to drive traffic and sales for its partner retailers. 

By Tatiana Walk-Morris • July 22, 2020

Neiman Marcus launches virtual hub as customers remain wary of indoor shopping

The 113-year-old retailer piloted remote services over a year ago, which is handy now as it works its way out of bankruptcy during a pandemic.

By Daphne Howland • July 22, 2020

Order from your inbox? Walmart and Yahoo team up on grocery

Yahoo Mail users will now be able to browse items, add them to their carts and check out from their email using the iOS app or desktop site. 

By Jessica Dumont • July 22, 2020

Hollister enters shaky back-to-school period with campaign led by top TikTok talent

An effort featuring the D'Amelio sisters, Noah Pugliano and Bill Nye arrives amid uncertainty for both school reopenings and TikTok's future in the U.S.

By Peter Adams • July 21, 2020

Google introduces video shopping platform Shoploop

The technology is designed to demonstrate products to users in 90 seconds or less as companies push further into shoppable content. 

By Tatiana Walk-Morris • July 21, 2020

Shopify adds virtual shopping feature with Hero

The technology helps merchants connect store employees with their most loyal customers through video chats and text messaging.

By Robert Williams • July 20, 2020

Target, L’Oréal, Ralph Lauren test Snapchat’s new brand profile pages

The new feature gives marketers a permanent home to build a following and directly engage with app users.

By Robert Williams • July 20, 2020

Instagram Shop launches with Facebook Pay at checkout

A centralized e-commerce hub will offer personalized recommendations, exclusive items and collections of products from brands and creators.

By Robert Williams • July 20, 2020

FedEx installs robotic arms for automated parcel sorting to handle rising e-commerce volume

The carrier is partnering with Yaskawa America and Plus One Robotics, starting with four robotic arms sorting small parcels in its Memphis hub. 

By Morgan Forde • July 17, 2020

CVS launches spoken prescription tech for app users

Retail's drugstore segment continues to invest in technology as it pushes further into healthcare.

By Tatiana Walk-Morris • July 16, 2020

Amazon’s Dash Cart offers another version of checkout-free technology

The company's smart grocery cart, which automatically scans products and processes payment, will roll out at its Woodland Hills, California, grocery store.

By Jeff Wells • July 15, 2020

Paper Source introduces subscription box, virtual craft classes

The retailer aims to offer customers a way to keep kids and adults engaged and creative while sheltering in place.

By Tatiana Walk-Morris • July 14, 2020

Office Depot parent names former Amazon exec CTO

Terry Leeper, who also held executive positions at Microsoft, will set the company's technical vision for the future. 

By Tatiana Walk-Morris • July 14, 2020

WhatsApp introduces QR codes for small businesses

The Facebook-owned platform also added catalog sharing to aid merchants as they reopen and expand online. 

By Tatiana Walk-Morris • July 14, 2020

Rouses Market will pilot drone delivery this fall

Drones have yet to take off in the grocery industry but, much like autonomous vehicles, they promise to save retailers on costs associated with delivery. 

By Krishna Thakker • July 10, 2020