Dollar Tree makes distribution, tech upgrades

As part of its supply chain modernization efforts, the retailer is replacing its legacy systems with AI-powered platforms.

By Kelly Stroh • April 1, 2026

New Balance partners with Kizik’s parent company for hands-free tech

The licensing deal with HandsFree Labs will bring slip-in sneakers to New Balance customers by next year.

By Howard Ruben • March 31, 2026

Explore the Trendline➔

How artificial intelligence is shaping retail

More retailers are leaning on AI as a tool, tapping into the tech to improve customer service and support supply chain functions.

By Retail Dive staff

Macy’s introduces AI-powered shopping assistant

After an initial dark launch, Ask Macy’s helps users discover brands and receive personalized product recommendations. 

By Kaarin Moore • March 31, 2026

How Aerie is pushing back against AI content with Pamela Anderson

Chief marketer Stacey McCormick explains how the brand is spreading the word around its October pledge against using AI-generated bodies in its marketing.

By Jessica Hammers • March 31, 2026

Retail leaders on embracing AI: ‘We have to keep trying things’

The theme of Shoptalk Spring was “Retail in the Age of AI.” Executives had strong opinions on the matter.

By Kaarin Moore , Caroline Jansen • March 30, 2026

In the age of AI, Home Depot’s stores have ‘never been more relevant’

While the retailer has been ramping up its AI-powered offerings, it aims to provide a frictionless experience across a customer’s shopping journey, wherever that may be.

By Caroline Jansen • March 27, 2026

David’s Bridal reshapes C-suite for the AI era

The retailer named a CTO, chief global transformation and operations officer, and is on the hunt for its next CFO.

By Tatiana Walk-Morris • March 26, 2026

Sephora launches app in ChatGPT

The AI-enhanced experience will give customers advice and help them discover products, according to Global Chief Digital Officer Anca Marola. 

By Kaarin Moore • March 26, 2026

Puma debuts AI concierge at Las Vegas store

A multilingual assistant in a large digital display will automatically detect the language a shopper speaks and answer their questions about products.

By Tatiana Walk-Morris • March 26, 2026

How Tecovas is leveraging AI to improve the store experience

The boot brand is using the tech to help with inventory replenishment and allocation, and foster better interactions between associates and customers.

By Caroline Jansen • March 26, 2026

Walmart brings Sparky to ChatGPT as OpenAI rethinks Instant Checkout

OpenAI is pivoting away from handling purchases after its initial efforts failed to provide enough flexibility.

By Dani James • March 25, 2026

How Gap Inc. is ‘leaning in’ to AI to elevate online shopping

The apparel retailer is accelerating its digital experience with two new partnerships, CTO Sven Gerjets told an audience at Shoptalk.

By Kaarin Moore • March 25, 2026

The Home Depot beefs up digital shopping experience for pros

As it pursues home improvement professionals, the retailer is enhancing the online experience with tools for better project management.

By Tatiana Walk-Morris • March 24, 2026

The order management imperative: How outdated order management is holding you back and what you can do about it

Retail growth starts with fixing order management.

March 23, 2026

Meta bets on NYC with flagship

Meta is making its Fifth Avenue retail pop-up location permanent by signing a 10-year lease on the space.

By Tatiana Walk-Morris • March 19, 2026

Half of consumers prefer brands that don’t use generative AI, Gartner finds

Consumers who are ambivalent or distrust the technology may walk away if they feel forced to use AI, one analyst said.

By Bryan Wassel • March 18, 2026

E-commerce retailers plan hefty investments in agentic commerce, study finds

Top applications include Al-powered product discovery, Al chatbots and personalized recommendations.

By Kristen Doerer • March 18, 2026

Grocers face state and federal lawmakers’ scrutiny over ‘surveillance’ pricing

A slew of recently introduced bills aim to restrict how retailers use consumer data to make pricing decisions and some even ban electronic shelf labels.

By Peyton Bigora , Catherine Douglas Moran • March 18, 2026

Ernesta secures $20M to fuel store expansion

The DTC rug brand plans to use the fresh capital to expand its brick-and-mortar footprint and improve its technology platform.

By Howard Ruben • March 17, 2026

Urban Outfitters Inc. builds out second phase of automation in Missouri facility

The distribution center, which supports its Nuuly rental brand, will accelerate its digital business and create gains in delivery and logistics.

By Alejandra Carranza • March 16, 2026

Ulta to launch on TikTok Shop with curated assortment

The beauty retailer's Q4 net sales grew nearly 12%, though industry analysts questioned the retailer's "softer" fiscal 2026 comp guidance.

By Dani James • March 13, 2026

The Weekly Closeout: Amazon notches a win against Perplexity, Reebok reenters soccer

The e-commerce giant got a temporary order blocking access for Perplexity’s AI shopping agents, while the athletics brand signed two professional soccer players.

By Retail Dive Staff • March 13, 2026

How Lowe’s tailors its AI-backed Mylow to different customers

The home improvement retailer gets about a million questions a month between Mylow and Mylow Companion, with customer inquiries ranging in terms of expertise and needs.

By Dani James • March 12, 2026

What’s essential for AI shopping assistant success

The biggest risk isn’t falling behind on deployment — it’s deploying before the organization is ready, experts say.

By Michael Brady • March 12, 2026

Best Buy wants to be at the forefront of agentic AI discovery

“As agentic commerce matures, we want to serve our customers in new ways, both on and off of platforms,” CEO Corie Barry said.

By Bryan Wassel • March 10, 2026