EBay takes live shopping on tour

The company will bring live shopping and collector-focused experiences to cities spanning the U.S. to showcase collectibles, luxury goods, sneakers and apparel.

By Xanayra Marin-Lopez • June 12, 2025

Checkout-free payments may yet rise

Rapidly advancing AI could let cashierless payment companies succeed where Grabango failed, industry insiders and observers say.

By Patrick Cooley • June 11, 2025

Explore the Trendline➔

What's shaping the e-commerce landscape?

From pivots in digital strategies to challenges retailers must overcome with reverse logistics, here are some of the forces shaping online retail.

By Retail Dive staff

Victoria’s Secret expects $10M hit to Q2 operating income from cybersecurity breach

Newly arrived marketing chief Elizabeth Preis has been tasked with customer acquisition as the lingerie giant continues to lose market share.

By Daphne Howland • June 11, 2025

GameStop sales drop in key categories amid ongoing strategic shift

However, the company swung to a net income in Q1 and reported an improvement in its operating loss.

By Dani James • June 11, 2025

Lowe’s launches creator network to build bonds with millennials, Gen Z

Leading creator MrBeast has joined the effort, which will see the brand serve as exclusive building partner for the second season of “Beast Games.”

By Chris Kelly • June 11, 2025

Marks & Spencer restores some online-order operations following cyberattack

The department store chain six weeks ago was one of the first targets in an international spree of attacks disrupting retailers.

By David Jones • June 11, 2025

Amazon delivery robots offer $7.1B annual savings opportunity: report

The tech could position Amazon retail as an AI play, according to Bank of America Securities analysts.

By Alexei Alexis • June 11, 2025

Walmart debuts Sparky, its generative AI assistant for customers

Joining Wally, an AI assistant for merchants, Sparky will summarize reviews for customers and help shoppers plan purchases.

By Xanayra Marin-Lopez • June 10, 2025

Walmart to expand drone delivery to 5 more cities

Customers in Atlanta, Houston and more will be able to tap into the technology by next year as part of the retailer's deepening collaboration with Wing.

By Max Garland • June 9, 2025

Same query, different intent: The revenue risk of irrelevant search results

How irrelevant search results are working against your bottom line.

June 9, 2025

Discounts motivate TikTok Shop shoppers

A survey found that celebrity and influencer recommendations are on their way out for TikTok Shop consumers.

By Xanayra Marin-Lopez • June 5, 2025

Beauty brands blend AI into operations

The Estée Lauder Companies, Coty and Ulta Beauty are pushing forward on the technology to save costs, tailor communications and optimize forecasts. 

By Lindsey Wilkinson • June 4, 2025

How Stitch Fix’s brand platform is helping drive transformation

Chief Marketing Officer Debbie Woloshin speaks about artificial intelligence and staying agile in her first interview since joining the company.

By Chris Kelly • June 4, 2025

Best Buy wants AI to offer customers fewer — but more relevant — search results

The enhanced search experience will build on the electronics retailer’s e-commerce success, which was a bright spot in an otherwise lackluster quarter.

By Bryan Wassel • June 3, 2025

Victoria’s Secret postpones earnings following security incident

The company provided preliminary Q1 results, but a shutdown of its website during “retail’s all-important Memorial Day weekend” was a “significant problem,” according to analysts. 

By Kaarin Moore • June 3, 2025

Home Depot elevates CIO from within as AI adoption plans progress

Angie Brown will lead technology strategy for the home improvement retail giant after a 27-year career with the company.

By Matt Ashare • June 2, 2025

The tangibility problem: How retailers can show AI’s value

Are frontline workers ready for AI? Learn how retailers can build trust in AI-driven workflows.

By Andrew Doyle, Vice President – Frontline Workers, Jabra • June 2, 2025

Small businesses say AI hasn’t lived up to the hype

AI provided some advantages but isn’t quite living up to its promise, according to a survey from American Express.

By Lindsey Wilkinson • May 30, 2025

Nike Chief Innovation Officer John Hoke to retire

The executive, who served as the brand's first chief design officer, is exiting after more than 30 years as it works through a broader turnaround strategy.

By Dani James • May 30, 2025

The Weekly Closeout: Foot Locker sales fall and GameStop makes a bitcoin play

In the lead-up to its acquisition by rival Dick’s, the athletics retailer said it saw soft traffic trends. Meanwhile, the gaming retailer’s stock fell on its latest move.

By Retail Dive Staff • May 30, 2025

QVC Group details TikTok, social content plans

The live shopping company hosted its first Super Brand Day on the social media platform, marking its highest-viewed livestream to date. 

By Xanayra Marin-Lopez • May 29, 2025

Amazon pilots audio product summaries

Shoppers can listen to generative AI-powered audio summaries by clicking a “Hear the Highlights” button. 

By Tatiana Walk-Morris • May 29, 2025

Warby Parker partners with Google, adds AI shopping assistant

The eyewear company is continuing its AI investments through a new Google partnership and a tool that gives shoppers personalized recommendations.

By Xanayra Marin-Lopez • May 29, 2025

Victoria’s Secret shuts down website in response to security incident

Although stores are open, the company has also halted some in-store services as it works to fully restore operations. 

By Kaarin Moore • May 29, 2025

Lowe’s, Home Depot tout CX wins from AI projects

The home improvement retailers reported customer service improvements and easier information gathering as access to the technology expanded. 

By Lindsey Wilkinson • May 28, 2025