Study says poor shipping leads to returns

Almost 25% of online orders placed for the study were badly packaged, including poor package fit and package damage.

By Daphne Howland • May 21, 2014

Mobile apps no longer just about purchasing

Research is unearthing the importance of effective mobile apps to a brand, and which companies get it right.

By Daphne Howland • May 21, 2014

Explore the Trendline➔

What's shaping the e-commerce landscape?

From pivots in digital strategies to challenges retailers must overcome with reverse logistics, here are some of the forces shaping online retail.

By Retail Dive staff

Harry's liked shavers so much, it bought the company

The men’s grooming startup by a Warby-Parker co-founder aims to disrupt the retail shaving market.

By Daphne Howland • May 21, 2014

Court rules against retailer in online review case

Complaining customers win big despite KlearGear.com’s “non-disparagement clause.”

By Daphne Howland • May 19, 2014

Are retail drones just pie in the sky?

Turns out Amazon is serious about using drones to speed up fulfillment. But how feasible are they for retailers?

By Daphne Howland • May 19, 2014

Tablet m-commerce may soon outpace phones

But the study found that computers are still largely preferred for online shopping.

By Daphne Howland • May 16, 2014

Pinterest working with retailers to test ads

The social media network doesn’t want its “Promoted Pins” effort to bum out users.

By Daphne Howland • May 16, 2014

Report: Retailers can take advantage of increased "webrooming"

Many shoppers are avoiding shipping fees or delays by shopping online but buying in store.

By Daphne Howland • May 15, 2014

Retailer removes emaciated mannequins after Twitter complaints

The too-thin models were spotted at a high-end New York City lingerie store.

By Daphne Howland • May 15, 2014

Mobile sales app Boxed poised to disrupt bulk shopping

Younger consumers are losing interest in club-based, bulk-shopping retailers like Costco and Sam’s Club.

By Daphne Howland • May 14, 2014

Despite promise, Square Wallet shuts down

Consumers and retailers appear to have preferred credit cards over the mobile payment app.

By Daphne Howland • May 14, 2014

While e-commerce grows, brick and mortar will be just fine

A five-year retail forecast report by Forrester Research finds growth in all retail sectors and dispels some myths about physical stores.

By Daphne Howland • May 13, 2014

Instagram beats Facebook in customer interaction

Less brand activity and no filters give retailers a better shot at engagement on Instagram.

By Daphne Howland • May 12, 2014

Apple speeds up returns to drive e-commerce

Despite the costs, the electronics retailer is hoping to boost website sales by being more responsive with returns.

By Daphne Howland • May 12, 2014

Mobile driving healthy e-commerce growth

Mobile and email conversion rates are rising, according to a profile of 100 retailers by their e-commerce software vendor.

By Daphne Howland • May 9, 2014

Apple reportedly buying Beats Electronics

The deal would expand Apple’s reach in headphones and speakers, and includes an attractive ownership of Beats Music. 

By Daphne Howland • May 9, 2014

Retailers fighting for internet neutrality

More than 100 companies signed a letter to the FCC urging against varied pricing for web companies.

By Daphne Howland • May 9, 2014

Mobile sales shoot up in April

Shoppers are increasingly more at ease when completing m-commerce transactions.

By Daphne Howland • May 8, 2014

Nordstrom Rack rolls out new website, app

Nordstrom’s discount sibling now shares a website and mobile app platform with its HauteLook flash-sale site.

By Daphne Howland • May 8, 2014

Texting emerges as key to customer service

Consumers prefer live text help rather than web chats, though they still want to complain on the old-fashioned telephone.

By Daphne Howland • May 8, 2014

ShopRunner to launch in China thanks to Alibaba deal

The deal will make it easier for many U.S. retailers to enter the growing Chinese market.

By Daphne Howland • May 8, 2014

FedEx to charge more for large retail shipments

The change will affect bulk orders of items and any retailers conducting steady e-commerce business.

By Daphne Howland • May 8, 2014

Google Now uses mobile and location in a whole new way

Android users can get a reminder that they searched for a particular item when they pass by a store that may have it.

By Daphne Howland • May 7, 2014

Groupon misses expectations amid retail changeover

The coupon site is investing heavily in sales of physical goods, but analysts find progress slow.

By Daphne Howland • May 7, 2014

Apple rises to No. 2 in e-commerce

The electronics and app retailer overtakes Staples and edges somewhat closer to No. 1 Amazon.

By Daphne Howland • May 7, 2014