Over the years I have visited many Walmart stores and have seen some very disorderly stores. But I found a store in total disarray during my visit last Saturday to the Pittsfield, Massachusetts store (number 2228). It was disturbing.

Everywhere I looked, whether it was the men’s, women’s or juniors departments, merchandise was not well assorted by style, size, or color. There was no fashion message; and the presentation was poor–goods hung loose on separate racks in a most unattractive way. In the women’s intimate apparel department there were many bras on the floor – certainly...