Logistics: Page 94
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Study finds staff in physical stores remain essential
More than half of shoppers entering a store seek help from a sales associate.
By Daphne Howland • May 22, 2014 -
Deep Dive
What's happening with the American mall?
Malls all over the country are being shuttered and razed, but there’s hope for reinvention.
By Daphne Howland • May 22, 2014 -
Explore the Trendline➔
Courtesy of PayPal Inc.TrendlineThe state of retail returns
Retailers of all sizes are streamlining operations so customers can have a smooth return experience.
By Retail Dive staff -
Report finds tiered loyalty programs confusing to consumers
While shoppers like the programs and believe retailers should reward their best customers, tiered programs may be untenable these days.
By Daphne Howland • May 21, 2014 -
Activist group pranks Gap Inc. with fake social media campaign
The group falsely announced that the retailer signed the Bangladesh Accord on Fire and Building Safety — to underscore that it actually hasn’t.
By Daphne Howland • May 21, 2014 -
Study says poor shipping leads to returns
Almost 25% of online orders placed for the study were badly packaged, including poor package fit and package damage.
By Daphne Howland • May 21, 2014 -
April sales decline belies good news for retailers: report
Brick-and-mortar retailers are improving and may be getting even better, according to in-store analytics company RetailNext.
By Daphne Howland • May 20, 2014 -
Wal-Mart's poor performance not just about the weather
The retailer’s core customers are still struggling financially.
By Daphne Howland • May 20, 2014 -
Target taps former Gilt exec as SVP of operations, fires Canada CEO
The appointment of Peter Glusker continues the retailer’s departure from its tradition of promoting from within.
By Daphne Howland • May 20, 2014 -
Congressmen say tax reform could harm retail real estate investment
A bipartisan group says proposed provisions could have a large impact on retail businesses.
By Daphne Howland • May 20, 2014 -
Report says retailers lack basic data security measures
Microsoft’s Trustworthy Computing unit claims that retailers are leaving themselves open to data breaches.
By Daphne Howland • May 20, 2014 -
Lower clothing prices here to stay
Consumers, especially younger ones, have become used to low prices and have more ways than ever to find them.
By Daphne Howland • May 19, 2014 -
Abercrombie & Fitch dampens CEO compensation, again
Though its CEO’s package is still a rich one, the teen clothing retailer is making it a bit cheaper to oust its chief executive.
By Daphne Howland • May 19, 2014 -
Bank's conflict of interest may undermine Zale-Signet deal
Bank of America Merrill Lynch had a stronger relationship with Signet Jewelers than what it disclosed to Zale Corp.
By Daphne Howland • May 19, 2014 -
Court rules against retailer in online review case
Complaining customers win big despite KlearGear.com’s “non-disparagement clause.”
By Daphne Howland • May 19, 2014 -
Deep Dive
Are retail drones just pie in the sky?
Turns out Amazon is serious about using drones to speed up fulfillment. But how feasible are they for retailers?
By Daphne Howland • May 19, 2014 -
Target CMO answers anonymous employee criticism
Chief marketing officer Jeff Jones said that the employee’s letter to Gawker had some good points.
By Daphne Howland • May 16, 2014 -
Speculation grows over who will buy Sears Canada
Macy’s says it won’t buy the struggling operations, but many other retailers are interested in Canadian expansions.
By Daphne Howland • May 16, 2014 -
Is J.C. Penney rising from the ashes?
Many have written the retailer off, but Penney reported a 6.2% sales increase in the first quarter for stores open more than a year.
By Daphne Howland • May 16, 2014 -
Deep Dive
Suggestion box: Dealing with customer complaints
A happy customer tells a friend. An unhappy customer tells everybody (except, maybe, the retailer that needs to hear about it).
By Daphne Howland • May 15, 2014 -
Lower-quality outlet items could undermine a brand
Many consumers are discovering apparel at retailers' outlet stores may not have the same quality as full-priced items.
By Daphne Howland • May 15, 2014 -
Wal-Mart stores offer on-site law services in Canada
The addition of law services might expand to Wal-Marts below the border.
By Daphne Howland • May 15, 2014 -
Retailers join forces against cyberattacks
Big names in retail are working with law enforcement on measures to avoid breaches and nab crooks.
By Daphne Howland • May 15, 2014 -
Retailer removes emaciated mannequins after Twitter complaints
The too-thin models were spotted at a high-end New York City lingerie store.
By Daphne Howland • May 15, 2014 -
Analyst: Apparel company VF could acquire Lululemon or Lands' End
The American clothing company runs The North Face, Vans, and Timberland, among other brands.
By Daphne Howland • May 14, 2014 -
Kohl's plans major management changes
CEO Kevin Mansell, under pressure from the board, is seeking a merchandising executive who could eventually succeed him.
By Daphne Howland • May 14, 2014